This profile has been claimed by the business owner or representative.
Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
3 weeks to repair transmission 5 days later transmission fails again.
Business response:
We're disappointed to hear this. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
no diagnostics done ,just went and recommended timing chain and oil pan leak. never showed any pictures nor parts and returned truck with missing and unsecured parts that they forgot to reinstall. all this while never fixing the issue I brought it in originally. Same noise, same problem, faulty vacuum hose on the 4wd system that had been pointed out on the Ford website. Their own website. truck was returned to me and it broke down in Lake Tahoe area and I was stuck. Great service. took no responsibility , saying I should hav... read more
Business response:
We'd like to go over our findings and repairs with you directly. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
The 2016 is no longer mine. There was a transmission problem. It was not serviced or fixed.
Business response:
Please reach out to our team to assist in removing you from our system. Thank you.
This experience was a DISASTER. We brought in the car because we received a recall notice and they tried to charge me a "diagnostic fee" of $250. Why would they charge me for a diagnostic fee when it's clear that the purpose I'm there is because I received a recall notice from Ford? On top of that, I could never reach my service manager via phone because all calls went to voicemail and he did not return my calls. I had to go to the dealership in person to fetch my car which was still in the bay.
Business response:
We'd like go discuss this appointment with you. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
The last 2 times Ive taken my truck in I asked for tire rotation the first time I didnt receive it and didnt realize it.the second time I had to return a couple of days later when I discovered that it hadnt been done 4.5hrs Ill never get back
awful and dishonest as well as overpriced.
Business response:
We're a bit concerned to hear this feedback as we strive for transparency in our findings as well as competitive pricing for our services. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Unfortunately they have become a bunch of shysters. I not longer trust this place to take good care of my car. Once Serramonte Ford was sold to Berkshire Hathaway Automotive their customer service changed.
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
When its being serviced and have questions they dont answer the phone and when texting they say someone will contact you yet no reply for days. They supposedly fix an issue yet its still not working and when trying to get the issue addressed no one contacts you back. Their communication is horrible!!!!
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any questions/concerns further.
Terrible service to fix issue that was repaired previously by them, didn't fix other issues with the vehicle that I brought up
Business response:
We're a bit confused and we want to speak with you to discuss this further. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.