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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Day after I had my service done, I used the windshield washer and it said low fluid. So I guess THAT wasn't checked when it was being serviced. Makes me wonder what else wasn't checked but said it was on the multi-point inspection that was "done."
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
I waited 21/2months for my car... Ford finally agreed to replace my engine at no cost due to warranty on previous engine.. They were very unprofessional about the entire ordeal...I actually had to buy another car so I could work! They DO NOT treat customers or their concerns with ANY care or personal concerns whatsoever! My car just broke down on the freeway after having it for 2 days!!! Am very upset and looking into legalities regarding Ford's horrible work ethic
Business response:
We're disappointed to hear this regarding a recall on your vehicle. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss any concerns further.
Lack of communication, took to long, just a horrible experience. Maybe next time I'll have a better experience with this shop.
Business response:
We're disappointed to hear you feel there was miscommunication with our team during your appointment. We do appreciate your patience as we have had higher than normal traffic which can extend any wait times. We're glad we were able to take care of your warranty work on your vehicle. Should you have further questions, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Safety inspection did not give brake and tire measurements that were on previous checkups.
Business response:
At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your appointment details further.
They weren't able to find the problem in the car regarding the frequent issue of unable to start even after several jumpstart. There are times the car will suddenly die and won't start even though we already replaced the battery and alternator of the car.
Business response:
We're disappointed to hear we weren't able to replicate the issue related to your vehicle. We would be happy to speak with you about our findings and answer any related questions. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this further.
Reliable service but left the car less clean than it came in. Not a big D but would be a nice after paying a premium for repairs.
Business response:
We're disappointed to hear you weren't satisfied with your visit. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your situation further.
The sales team seemed helpful until after I purchased the used vehicle (an hour long process for a cash purchase) they informed me it came with only s single key fob. What could have been a nice experience ended up feeling like a cheat. A second fob cost $400, something they undoubtedly knew and purposely did not disclose
Business response:
Were disappointed you felt there was miscommunication with our team. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss your concerns further.
Brought my truck in for two issues. One issue was fixed the other issue. Im still having problems with.
Business response:
Were disappointed to hear you werent satisfied with your service visit and you feel youre still experiencing issues. We want to address this directly with you, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
Serramonte Ford did not fix my car, which is under warranty. They were not communicative on what is wrong and there service was substandard.
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We're concerned by these accusations as our customers must sign off on any and all services being performed prior to receiving them. We want to speak with you directly to better understand this situation, at your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.