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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Communication was poor concerning what services and parts were covered on my extended warranty. My customer service handler did not communicate to me what the holdup was in getting my vehicle serviced and returned to me. I had to initiate the calls to him on more than one or two occasions to see what was happening with mt vehicle. The vehicle was needed for several days and I had to be the one to initiate a rental car to replace my vehicle as I needed it for my work. Very poor communication.
Business response:
We're disappointed to hear you weren't satisfied with your service visit and with any miscommunication related to your warranty. Our team is trained to deliver open communication with what our warranties do and don't cover as well as provide written paperwork related to these. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss the situation further.
Went in to have rear brakes replaced. Instead they had me sit all day just to only clean them. One week later I have to go back to have them actually do the work according to Emad the technicians didnt see a problem. Which is complete BS.. because Mike who delivered the vehicle confirmed he heard the rear brakes squeaking. Just horrible how these car salesmen try to act as if the vehicles they are selling are top notch,, they put them through extremely quick testing to sale them and then deny any problems when presented. Let... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit. We would be happy to address your concerns directly as well as answer any further questions regarding your experience. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Charged me nearly 5000 dollars and never fixed the problem. Still calling them trying to resolve the issue. Most expensive and worst service I have ever received
Business response:
We're concerned to hear this feedback. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss this situation further.
I made an appointment to have 3 recalls done. I specifically asked if all three would be done and was told yes. When I picked up the vehicle, the service advisor would not give me a straight answer if all three were done and I pressed her on the issue and one was not done ?? when I asked why she was beating around the bush and said we checked it out, period!! I asked the service advisor to show me the areas that were worked on and she refused?? They spent more time doing so-called safety checks to see if they could make more... read more
Business response:
We're disappointed to hear you weren't satisfied with your service visit. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your concerns further.
First, it was distressing that a car with a little over 26000 miles should have a broken radiator and fuel line that destroyed 2 cylinders and cost $2800. The service was poorly scheduled and there were no loaner cars.
Business response:
We're disappointed to to hear this feedback. At your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052 to discuss your concerns further.
Mal severamente mal son irresponsables aconsejó busca otro concesionario menos el de Serra monte es pésimo el servicio
not so good will not recommend this dealership. they lack of communication to their customers.
Business response:
We're disappointed to hear you feel there was miscommunication related to your service visit. We'd be happy to address your concerns. Please contact Ken Orosco, our General Manager, at customerrelations@reliable-chevrolet.com at your earliest convenience.
Someone from the dealership contacted me and told me that the vehicle was not ready for sale. It still needed to be checked out and I would be contacted as soon as it was ready. I've never heard back about the vehicle, although I received several emails from the manager asking about my experience.
Business response:
We're disappointed to hear about any miscommunication with our team. At your earliest convenience, please reach out to Matt Shone, our General Manager, at 650-763-2400 to discuss this further.
Had a 10:00 am appointment called at 1 PM to see what was going on with my truck. Left a message for service advisor called at 2 PM. Service advisor said they were working on my truck now. Service advisor called at 3:30 and said my truck was ready. Had my truck the better part of the day should not have taken that long to do a a simple fluid exchange for the tranny
Business response:
We appreciate your patience as we are still undergoing repercussions from the pandemic including parts and labor shortages. We'd be happy to address your concerns, at your earliest convenience, please reach out to our Service Director, Jason Lakey, at 650-301-7052.
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,320 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.