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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
professional, fast, and excellent customer service
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that you experienced our professional and fast service. Your satisfaction is our priority, and we appreciate you taking the time to share your thoughts. Looking forward to serving you again!
My windshield wipers needs to be changed
Business response:
Thanks for your feedback! We're glad to hear you're satisfied with your experience. If you need assistance with your windshield wipers, we're here to help. Enjoy your ride!
My service advisor Pam was awesome and very through. Made sure I got in in and out and everything was taken care of. My technician Jaime was quick and made sure everything was done right. Great job by both!
Business response:
Thank you for your fantastic review! We're thrilled to hear that Pam and Jaime provided you with such excellent service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to serving you again!
My service writer sets the tone - she is always on top of the needs on my Focus - her techs do quality work - leave the car clean and done right the first time.
Business response:
Thank you for your feedback! We're thrilled to hear that our service writer and techs have made a positive impression. Delivering quality service and keeping your Focus in top shape is our priority. We appreciate your support and look forward to serving you again!
They picked up and dropped off our car at the house, did the recalls and oil change for a reasonable price. Would highly recommend!
Business response:
Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our pickup and drop-off service. Your recommendation means a lot to us. We look forward to serving you again!
I bought their car without informed that it could not start. Two days after driving it home, I could not start the car, had to call a technician for a jump start. When called, they told me that the car was sold as is. However, the car should have been able to start then 'as is' at the check out. Finally, they replaced the battery, which is ok.
Business response:
We understand the frustration of having a vehicle that did not start as expected. While the car was sold as is, we strive to ensure our customers are informed about their purchases. We are glad to hear that the battery was replaced. If you would like to discuss this matter further, please reach out to Matt Shone, our General Manager, at 650-763-2400.
Great service and great communication
Business response:
Thanks for the fantastic review! We're thrilled to hear you enjoyed our service and communication. Your satisfaction means a lot to us, and we look forward to serving you again!
They are the best! They get the job done!
Business response:
Thanks for the awesome feedback! We're thrilled to hear you had a great experience with us. Your satisfaction is our priority, and we look forward to continuing to deliver top-notch service.
The last time I visit it takes me 3 hrs waiting for oil changed
Business response:
Thanks for sharing your experience! We appreciate your feedback and are thrilled you gave us 5 stars. We're always working to improve wait times, and your input helps us get there. Looking forward to providing you a smoother visit next time!
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,052 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.