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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Staff was courteous, prompt, and accommodating. Car tires were comparatively good price. Car was delivered.
Business response:
Thank you for your fantastic review! We're thrilled to hear that our team provided excellent service and that you found our tire prices competitive. We appreciate your support and hope to assist you again in the future!
Professional and friendly staff. not happy their free shuttle service has been eliminated. .
Business response:
Thank you for your feedback. We're glad you had a positive experience with our staff! We understand the importance of our shuttle service and are exploring options to enhance your experience. Your input is invaluable as we strive to improve our services.
Professional, great communication, timely,
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that you appreciated our professionalism and communication. Timely service is our priority, and it's great to know we met your expectations. Looking forward to serving you again!
I had a fantastic experience with Pamela and Serramonte Ford during my recent car service! They were timely, maintained excellent communication, and demonstrated honesty throughout the process. To my surprise, the total cost came in lower than expected. I also really appreciated the extra touches, like the complimentary car wash and delivering my car back to my home. Their attention to detail and customer service went above and beyond. Highly recommend!
Business response:
Thank you for the wonderful feedback! We're thrilled to hear about your positive experience with Pamela and our team. It's great to know our efforts in communication and customer service made a difference. We look forward to serving you again in the future!
Used the valet service. The driver was late for both the pickup and the return. He was very polite in identifying the problem and keeping us informed. Fortunately these weren't very busy days for us so the lateness issues weren't a big problem. Just an annoyance.
Business response:
Hi there, thanks for sharing your experience! We're glad our driver kept you informed, but we apologize for the delays. Your feedback is invaluable as we strive to improve our services. We hope to provide a smoother experience next time!
all good only thing missing was new wipers
Business response:
Thanks for the great review! We're glad to hear everything was good. We'll definitely take note about the wipers for future improvements. Your feedback helps us enhance the experience for everyone. Enjoy your ride!
My service representative Lucas was excellent! Listened well and very efficient and accommodating. My 2011 Ford focus still runs very well thanks to all their excellent service.
Business response:
Thank you for your fantastic feedback! We're thrilled to hear that Lucas provided excellent service and that your 2011 Ford Focus is running smoothly. We appreciate your support and look forward to keeping your vehicle in top shape!
Not bad. We received an excellent price, service was good and people were very professional. One issue with the truck, we discovered all 4 tires were off balance up to 1.25 oz
Business response:
Thanks for your feedback! We're glad you had a positive experience with our team and pricing. We apologize for the tire issue and appreciate you bringing it to our attention. Your satisfaction is important to us, and we'll work to improve.
They offer pick up and delivery of your vehicle so you don't have to wait at repair shop or find a ride
Business response:
Thank you for the fantastic review! We're thrilled to hear you enjoyed our pick-up and delivery service. Making your experience convenient is our priority, and your feedback means a lot to us!
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,051 reviews.
When is Serramonte Ford open?
Serramonte Ford is closed now. It will open at 7:00 a.m.