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Serramonte Ford
- Car Dealers
- Colma, CA
About this business
Location details
999 Serramonte Blvd., Colma, CA, 94014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:30 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Serramonte Ford Service takes super good care of my vehicle. My car freaked out (not sure why), wouldn't start for 45 minutes. Got it started, drove straight to Serramonte ford (545pm), my service advisor (Lucas) was still there!! Took in my car, got it checked out and was ready for me to pick up within 24 hours. Thank goodness nothing was found to be wrong but it was scary and they helped me out and eliminated my concerns.
Business response:
Thank you for your fantastic review! We're thrilled to hear that Lucas and our team provided you with prompt and reassuring service. Your peace of mind is our priority, and we're here for you anytime you need us. Safe travels in your Ford Edge!
Richard was very professional and made sure that the service was completely as promised.
Business response:
Thank you! We're thrilled to hear about your positive experience with Richard. Our team strives to deliver exceptional service, and it's great to know we met your expectations. We appreciate your feedback and support!
Excellent Service, the only little feedback is I spent almost $900 on the service and there was no car wash or Vaccuming (inside). Please include it next time.
Business response:
Thanks for the great feedback! We're glad to hear you had an excellent experience. We appreciate your suggestion about the car wash and vacuuming and will definitely take it into consideration for future services. Your satisfaction is important to us!
Smooth and very professional
Business response:
Thank you for your kind words! We're thrilled to hear that you had a smooth and professional experience. Your satisfaction is our top priority, and we appreciate you taking the time to share your feedback. Looking forward to serving you again!
I liked the fact that they where prompt and processed me and my car right away and the servicing took the average amount of time.
Business response:
Thanks for your feedback! We're glad to hear you had a quick and efficient experience with us. Our team always strives to provide timely service, and it's great to know we met your expectations. We look forward to seeing you again!
The service person was very courteous and my battery.Windshield wipers were changed very quickly
Business response:
Thank you for your fantastic review! We're thrilled to hear that our team provided courteous service and quickly addressed your battery and windshield wiper needs. Your satisfaction is our priority, and we appreciate your support!
Waited too long for the service advisor to come out and help even thought the guys outside informed him I was waiting. Also didn't like the fact that I informed him, several times I was there for an oil/filter change and he kept pushing to sell me other packages.
Business response:
We understand the frustration of waiting for assistance and want to assure you that this is not the level of service we strive to provide. We also recognize how important it is for our team to listen to customer needs, and we regret that the focus was shifted away from your oil and filter change. We want to make things right and ensure you have a better experience in the future. Please reach out to Jason Lakey, our Service Director, at 650-301-7055.
Carlos is great and service on car was done timely.
Business response:
Thank you! We're thrilled to hear you had a great experience with Carlos and our service team. Timely service is our priority, and your feedback means a lot to us. We look forward to seeing you again!
Sean and Richard at Serramonte Ford took responsibility for replacing a part that had been damaged on my new 2024 Ranger before delivery, even though I didn't notice the damage until after I took the truck home. It took a while for the replacement to come in, but they stayed on top of scheduling the service, and I wasn't charged a penny for it.
Business response:
Thanks for the fantastic feedback! We're thrilled to hear that Sean and Richard took great care of you. Your satisfaction is our priority, and we're glad we could help make your experience a positive one. Enjoy your new Ranger!
Frequently asked questions about Serramonte Ford
How is Serramonte Ford rated?
Serramonte Ford has a 4.4 star rating with 5,304 reviews.
When is Serramonte Ford open?
Serramonte Ford is open now. It will close at 8:00 p.m.