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Sherwood Park Chevrolet
- Car Dealers
- Sherwood Park, AB
About this business
Location details
500 Premier Way, Sherwood Park, AB, T8H 0R5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Do not waste your time very unprofessional waunted days for Do not waste your time in used chase you around call you tex you all day long lots of harrassment then try to sell you a used car does not have a inspection done then when it does not pass they asked me to pay 6000.00 extra really !!! Wanted my deposit back had to wait 4 days run around again not happy !!!!
Business response:
I'm sorry to hear you had a poor experience, we endeavor to provide customers with excellent service so it is disappointing to hear when we missed the mark. Our fresh trades are specifically advertised that they have yet to go through our inspection process; as a result we are not yet aware to the full extent of what is required mechanically to recondition a vehicle. We do disclose this both in the vehicle details on our website and of course in person. In fact, some folks prefer a vehicle that has not had the shop work done... read more
I wasn’t looking forward to car shopping Update: I am having trouble, both with the car, and the service department at this dealership. I no longer recommend them. After fifteen years in a vehicle I loved, I thought buying a newer vehicle would be immensely stressful, and hard (impossible) to get everything I wanted for the price I could afford to pay. Wayne made it so stress free I still can’t believe it. He got me everything on my wish list, was amazing with my busy 3 year old throughout the process, and had me in a newer,... read more
Business response:
Hello K Riediger, Thank you for sharing your experience and for the great review! We are so happy that Wayne was able to make the process stress free and was able to get you in a safer vehicle in only 2 days! We will be sure to share the compliments with Wayne, he is such a great member of our team here at Sherwood Park Chevrolet. We appreciate your business and your feedback, and we are looking forward to seeing you again. Cheers, Sherwood Park Chevrolet
Unprofessional I bought a 2015 denli dually one ton at 600400 ks it blow a head gasket well ok they gave me $20000 for it and I bought a 2017 High Country one ton dually and it blew a head gasket in North Dakota at 380000 ks. So I'm staying in a motel waiting for parts and repairs. Eric at Sherwood Park Chev said they can't cover anything. Tell you what this is my last Chev and I've had Chevs all my life!
Business response:
We are very sorry to hear about your engine problems as we do indeed understand your frustration and sympathize with the situation. Unfortunately at 380000 kms your truck is far beyond the assistance levels that we can offer at the dealership level as warranty is to 160000 kms. May I suggest contacting general motors directly at 1-800-263-3777 to start a case file, as sometimes they may be able to provide additional direction.
Poor customer service. After about 18 months I can finally drive my vehicle at night but no thanks to Sherwood Park Chev. I had my 2017 vehicle in for poor headlights about 10 times and even though the dealership upgraded and rewired the headlights things did not improve and the headlights kept burning out. At one point both headlights were burnt out and I had to wait almost a full week to get my vehicle in. One of my complaints was that the headlights were on all the time even during the day. I was told by the shop foreman ... read more
Business response:
Good Afternoon BGK, I want apologize that your service regarding your headlights was less than satisfactory. We do pride ourselves on delivering exemplary customer service and I would like to reach out to you to quickly resolve this issue. I have sent you a private message with my email address, and I look forward to hearing from you soon Cheers, The Sherwood Park Chevrolet Team
I'm Done with this Dealer! Purchased brand new Colorado last year and both times I've been at Service they have tried getting money from me on a Vehicle with Full Warranty.. this last time they succeeded as they would not give my keys back unless I paid for work I didn't even authorize... For $58.00, they have lost my business...I trade in trucks every 2 years and been doing so since 1998. I was treated very Disrespectful by service attendant, 2 girls watching, who work there came over after and apologized as they said there... read more
Total Disappointment Lied about paper manual tank, not full Recalls and Out of province inspection weren't done No mud flaps General manager lied about fixing this
Business response:
Good morning, Thank you for taking the time to provide feedback to our location, we are always striving to improve to provide the best customer service to all of our customers. I would like the opportunity to resolve your issues you may have experienced with us in the past. If you could please contact us at marketing@sherwoodparkchev.com with more details and to provide your contact information, we will look to quickly resolve this. Thank you again for your feedback and we are looking forward to speaking with you very soon, ... read more
Hidden costs We were interested in buying a truck. After the salesperson told us the price and payments we came to sign paperwork and that’s when it all changed. It’s $$$ for floor mats, $$$ for 3m protection, $$$ for siliget protection, $$$ for.... my husband thought price was discussed. So no deal and the salesperson keeps calling. Very annoying when my husband asked for all costs to be included.
Business response:
Dear Madam, I'm very sorry to hear that your had a poor experience as we do strive to ensure we are exceeding our customer's expectations throughout our sales process. When pricing a vehicle and such is the case with most dealers, the focus is of course on the price of the vehicle itself. Other items such as accessories, 3M & a protection package is an optional coverage that most customers choose to purchase, however I am certain the price of the vehicle itself did not change nor was there any intention to hide any optional ... read more
Poor Customer service, Juvenile attitudes. During my purchase of a 2018 Chevrolet Silverado my experience was quite bad to say the least. During the process Jordan Smith failed consistently as a finance manager. From quoting wrong payments, interest, and now even failing to payout my 2014 Chevy trade in. Currently not even a phone call in a month to GM financing to have my trade paid out. After consistent failures I was firm with him which resulted in Juvenile behaviour and directing blame to other departments and staff, and... read more
Business response:
Good morning Jim, Buchanan here from Sherwood Park Chevrolet, part of the customer care team at the store. Though I am thrilled to see that your experience with Ben was so positive, I am troubled by your review of Jordan Smith. Though I don't know all the details about what happened, I can promise you that your frank and honest review will not go unnoticed or unappreciated! Clearly communication is something that needs to be worked on. If there is anything we can do to help improve your experience with us, please don't hesit... read more
All they care about is making a sale I leased a new vehicle there in Jan 2017. It is the worst dealership I have ever dealt with. my first visit to the service department was the day after I picked up the vehicle. I have been back to service about 10 times with the same type of complaint. I have had many dealings with Jordan Campbell and it is obvious the only thing he is concerned about is making the sale.
Frequently asked questions about Sherwood Park Chevrolet
How is Sherwood Park Chevrolet rated?
Sherwood Park Chevrolet has a 4.5 star rating with 4,117 reviews.
When is Sherwood Park Chevrolet open?
Sherwood Park Chevrolet is open now. It will close at 6:00 p.m.