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Sherwood Park Chevrolet
- Car Dealers
- Sherwood Park, AB
About this business
Location details
500 Premier Way, Sherwood Park, AB, T8H 0R5, Canada
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Total Disappointment Lied about paper manual tank, not full Recalls and Out of province inspection weren't done No mud flaps General manager lied about fixing this
Business response:
Good morning, Thank you for taking the time to provide feedback to our location, we are always striving to improve to provide the best customer service to all of our customers. I would like the opportunity to resolve your issues you may have experienced with us in the past. If you could please contact us at marketing@sherwoodparkchev.com with more details and to provide your contact information, we will look to quickly resolve this. Thank you again for your feedback and we are looking forward to speaking with you very soon, ... read more
Hidden costs We were interested in buying a truck. After the salesperson told us the price and payments we came to sign paperwork and that’s when it all changed. It’s $$$ for floor mats, $$$ for 3m protection, $$$ for siliget protection, $$$ for.... my husband thought price was discussed. So no deal and the salesperson keeps calling. Very annoying when my husband asked for all costs to be included.
Business response:
Dear Madam, I'm very sorry to hear that your had a poor experience as we do strive to ensure we are exceeding our customer's expectations throughout our sales process. When pricing a vehicle and such is the case with most dealers, the focus is of course on the price of the vehicle itself. Other items such as accessories, 3M & a protection package is an optional coverage that most customers choose to purchase, however I am certain the price of the vehicle itself did not change nor was there any intention to hide any optional ... read more
Poor Customer service, Juvenile attitudes. During my purchase of a 2018 Chevrolet Silverado my experience was quite bad to say the least. During the process Jordan Smith failed consistently as a finance manager. From quoting wrong payments, interest, and now even failing to payout my 2014 Chevy trade in. Currently not even a phone call in a month to GM financing to have my trade paid out. After consistent failures I was firm with him which resulted in Juvenile behaviour and directing blame to other departments and staff, and... read more
Business response:
Good morning Jim, Buchanan here from Sherwood Park Chevrolet, part of the customer care team at the store. Though I am thrilled to see that your experience with Ben was so positive, I am troubled by your review of Jordan Smith. Though I don't know all the details about what happened, I can promise you that your frank and honest review will not go unnoticed or unappreciated! Clearly communication is something that needs to be worked on. If there is anything we can do to help improve your experience with us, please don't hesit... read more
All they care about is making a sale I leased a new vehicle there in Jan 2017. It is the worst dealership I have ever dealt with. my first visit to the service department was the day after I picked up the vehicle. I have been back to service about 10 times with the same type of complaint. I have had many dealings with Jordan Campbell and it is obvious the only thing he is concerned about is making the sale.
Made an appointment to view a used truck and they couldn't i Had two phones calls with Stephen to arrange a time to view a used truck. I cooled my heals for half an hour while he tried to track it down. Couldn't find it or find someone who would know. Wasted 40 mile round trip for nothing. His apology was less than satisfying.
Mackenzie McLeod At first he do many promises but when after u buying the car he dont keep his words I bought brand new camaro and know it’s been 7 months approx he did not gave my Matt’s the day bought car he said he ordered them online and now he is saying I don’t have anything in written so he will not be going to give me Matt’s I gave his reference to one of my friends too buy car but after all this I would not recommended to buy car from him it’s very shameful thing he did i don’t want to write all this but he put me in... read more
drove 3 hours to make a deal and truck was sold Spoke to Jordan Smith Monday about a truck i was interested in. Jordan was not all that familiar with the truck. Called Wed morning to speak to Jordan. Phone call transferred to Jordans desk. No answer no voicemail. Called back Wed pm 430 and advised Jordan i was driving 3 hours Thursday morning, to come check out the truck and would be there 10-1030. Gave Jordan my cell number for communication purposes. Arrived to discover the truck had been sold. Apparently another customer ... read more
Stranded Again!!! Third time this dealership has left me stranded!Brought my Truck in again for service booking an early appointment Stressing to them that I cant be with out my Truck! End of the day Phone call all three times,same answer "Sorry sir your truck is not repaired.would you Like to book another Appointment! What is the point of booking an appointment and triple checking if it can be done that day just to be let down again. To The Staff ,I was dealing on a new truck from you but in No Way No How will I ever spend ... read more
Worst service in Alberta I had my truck in 3 weeks ago and showed the manager and assistant manager that my winter front would not fit. They both guaranteed me they would have the right winter front when I was back from days. Well to no surprise they ordered the wrong part and didn’t bother to check. They do everything at 20% and don’t care that you spend $100K on a truck they just do shoddy work.
Frequently asked questions about Sherwood Park Chevrolet
How is Sherwood Park Chevrolet rated?
Sherwood Park Chevrolet has a 4.5 star rating with 4,292 reviews.
When is Sherwood Park Chevrolet open?
Sherwood Park Chevrolet is open now. It will close at 8:00 p.m.