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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
I was always told, if you have nothing nice to say then don't say anything:/
Business response:
We're a bit confused with this feedback. Therefore, at your earliest convenience, please contact Lindsay Voss, Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 to discuss any concerns further, thank you!
Make sure you inspect your car carefully inside and out under the hood your trunk under your car and your tires before and after your service.
Business response:
We'd like to understand more details of this feedback. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Made an appointment for an old change and tire rotation. It took 3.5 hours to complete while I waited in the lobby. The car sat untouched for the first 2.5 hours before service even began. What's the point of an appointment if a simple oil change is going to take half a day? Others came in, waited, and left before I was ever seen.
Business response:
We appreciate your patience as our service department has been experiencing increased traffic due to seasonality. We'd like to understand more details of this feedback. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Driving home From auto Service I was on freeway and my hood starting vibrating on the freeway express. I had to slow down on Freeway due to vibration of hood " Dangerous". I had to pull off of the freeway to close Hood . Hood was not in lock position. Extremely dangerous. I was also extremely scared due to circumstances.
Business response:
We'd like to understand more details of this feedback. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
Disappointing and have set my mind to never come back here
Business response:
We'd like to understand more details of this feedback. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss this further.
There was a scratch in the paint after service that could have occurred while they test drove the car or washing. It is being denied. Not happy about that. Otherwise, my service advisor is attentive and professional.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Not interested in writing an essay
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Wait hours are about +2 hours for a simple oil change and that's with an appointment. They will try to spin and lie about why your car is taking so long.
Business response:
We appreciate your patience as it is a busy season for the valley and our team is doing their best to accommodate our customers. Should you wish to discuss this further, feel free to reach out to our Service Department at any time. Thank you.
Not good. The air bag light was on continuously. They replaced the SRS module that controls the air bags and a week later the light came on again. Now I am told it is the seat belt buckle, which I thought it was to begin with. I don't know if that SRS part was defective, I have no way of knowing. But the problem was not fixed. And I am not happy. Now I am waiting for the part to come in and if i should be in an accident it is likely the air bag won't deploy and I could be injured.
Business response:
Please contact Sean Hoopes, Service Director, at 602-274-3800 to discuss your previous completed work as well as current concerns. Thank you.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.