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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Withheld information at time of sale. Vehicle used for towing, which invalidates the Powertrain Warranty. CPO inspection was signed fraudulently. I will never buy a used car from Showcase Honda.
Business response:
Joe, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact Lindsay Voss, Customer Service Manager at 602-604-6514.
Service manager always friendly. Honda apparently thinks after 25,000 miles its okay if inside of car spunds like wind tunnel. I have taken my 2019 Honda Civic Sport in 3 times to fix the constant road noise. This is my second 2019 Honda Civic Sport that was smooth quite ride. Unfortunately I was rearended car got totaled. I loved my first sport so much I purchaded the same vechile that sounds like wind tunnel when car is in motion. Honda mechanic basically insulted me telling civic is sedan
Business response:
Thank you for your feedback!
I have brought my 2019 Honda Civic Sport in 3X to figure out why my car sounds like I'm driving in wind tunnel. I cannot even use my handsfree because nonone can hear me over the road noise. This is my second car as my 1st one was totaled after 3 months. I never had this road noise in my first car. I just want this issue resolved. 4 stars was for the service Jesus customer service. Problem is notnresolved so 2 star for technician
Business response:
Thank you for leaving us a review!
My experience started out fine. They made contact with me immediately. I received a request for information on my trade in and sent it in. After that I never received a response. A few days later I saw that the vehicle I was interested in had been sold on Carfax. To this day I never received any type of notification from the dealership. It would have been nice to have received something saying, the cat had been sold and possibly offered other options.
Business response:
Katherine, we apologize that we couldnt match you with your ideal vehicle this time around. We have invested thousands of dollars in technology to stock high-demand vehicles. Our inventory changes by the hour and we might be able to find you something very comparable in a timely manner. Please contact Lindsay Napolitan, Customer Service Manage at 602-604-6514.
my car was never fixed, yet they collect fee, and after 3 appointments, they returned the car with 3 lights in the console lid up and I can't use the cruise control feature (before I brought the car in for recalibration, the cruise control works ok)
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience, Lan. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and your experience is unacceptable. Please contact Sean Hoopes, Service Manager at 602-464-7145.
Disappointing. Have not heard from dealership since our last conversation.
Business response:
Thank you, Angie, for your feedback. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. We are sorry it has been hard to get in touch with us. We want to connect with you, please contact Lindsay Napolitan, Customer Service Manager at 602-604-6514.
transmission complaint not resolved
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact Sean Hoopes, Service Manager at 602-464-7145.
3rd visit that mwchanic forgot to put valve stem caps back on. According to my car fax car is due for tire rotation. I have always been told tire rotation completebduring oil change.
Business response:
Sarah, thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact Sean Hoopes, Service Director, at 602-464-7145.
It was terrible. This was my second time bringing my 2017 Honda Civic for its 6th oil change, the first 4 changes were in Earnhart Honda and they always took care of me but since I moved more to the East side I decided to take it to Showcase. That was a huge mistake. They advised me that there was a problem with the threading of my oil pan...They were the only ones to previously work on it. I feel they were just trying to suck money out of me, and they won. Not coming back. Thanks
Business response:
Thank you for bringing this to our attention. Our team prides ourselves on providing professional and customer-focused service and we're sorry you didn't receive that. At your earliest convenience, please contact Sean Hoopes, Service Manager, at 602-464-7145.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 14,470 reviews.
When is Showcase Honda open?
Showcase Honda is open now. It will close at 9:00 p.m.