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Showcase Honda
- Car Dealers
- Phoenix, AZ
About this business
Location details
1333 E. Camelback Road, Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 7:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 7:00 p.m. |
Needs to be more transparent about pricing. Oil changes are usually a standard 60$ ish but when I rolled up and he noticed I was a women, before I could even tell the guy that it's always been that price, he told me an oil change would be dang near 100$. And you guys know that that's not the case.
Business response:
We appreciate your feedback regarding your recent oil change service and the pricing you received. We strive to be transparent with all our customers, and we'd like to understand more about your experience. We encourage you to contact Sean Hoopes, our Service Director, at 602-274-3800 to discuss this further with you and review your specific service details.
They sold me a lemon and gave me a hard time about getting it fixed. They will not receive one penny from me EVER AGAIN.
Business response:
If you'd like to discuss your experience further, our Customer Relations Manager, Lindsay Voss, is available to assist. You can reach her at lvoss@vtaig.com or 602-604-6539.
The customer service was good and they were very nice. However, I still have an issue that they informed me was not a problem. It was the second time I reported it and it still isn't fixed.
Business response:
It's concerning to learn that your issue remains unresolved after multiple visits. We understand how frustrating this must be and want to ensure your concerns are fully addressed. Please reach out to Sean Hoopes, our Service Director, at 602-274-3800 so we can look into this matter further.
Danny was professional and I appreciated his attention to the tasks at hand. However, I was surprised to learn that I needed a $195 diagnostic review to figure out why I could not open my trunk. Turns out the Honda Accord I originally purchased from them has 3 ways to open the trunk and the one located in the glove compartment was switched off. It took $195 to figure that out. You would think that since you purchased the vehicle from them, as a courtesy they would have checked the most standard possible issue as a courtesy r... read more
Business response:
Thank you for your feedback! We're glad to hear Danny provided professional service. We appreciate your insights on the diagnostic charge and will take them into consideration. Your experience helps us improve our customer service, and we're here to ensure you have a great experience moving forward.
Service was expected to be 1.5 hours. The wrong part was delivered and took the entire morning with the car in the shop. There needs to be better review of parts needs to not inconvenience owners's time.
Business response:
Hi there, we appreciate your feedback and apologize for the inconvenience caused by the delay. We're continuously working to improve our parts review process to ensure a smoother experience in the future. Thank you for your understanding and for being a valued customer!
There is no reason for it to take two hours for an oil change when I had an appointment. The service representative was wonderful and kept me informed of the delays as well as gave me a discount.
Business response:
We understand your frustration with the wait time for an oil change, especially when you had an appointment. We aim to deliver efficient service, and your feedback helps us identify areas for improvement. To address your concerns further, please don't hesitate to reach out to Sean Hoopes, Service Director, at 602-274-3800.
Can't you read the stickers for tire inflation on your own cars. You always inflate all four tires to 35 psi. The sticker on the door frame say 35 front and 32 rear. the owners manual always says to inflate to these pressures.
Business response:
We understand the importance of maintaining proper tire pressure for the safety and efficiency of your vehicle. We apologize for any oversight regarding the tire inflation and appreciate your feedback. We strive to ensure that every aspect of our service meets your expectations, including following manufacturer guidelines. If you'd like to discuss this further or if you have additional concerns, please feel free to contact Sean Hoopes, Service Director, at 602-274-3800.
Was there for an IMPORTANT SAFETY RECALL fix. Was surprisingly difficult to get this taken care of due to lack of parts. I blame Honda, not the dealer, for not having enough parts to take care of things. Once the dealer got the part, I had to drop everything and run to the dealership immediately to get the repair before they used the part for someone else who may be dropping in for it. That was annoying. But I rearranged my schedule and got my car dropped off and they did the recall repair so now I am back in business. I jus... read more
Business response:
Hi there, we appreciate your feedback! We're glad to hear the dealership was able to complete your recall repair and get you back on the road. We understand the frustration with parts availability and will pass your concerns along to Honda. Thank you for your understanding and support!
The salesman, Isaiah, was great. I had issues in Trey. He was very condescending, made rude remarks to my friend and I. Made rude comments about how I should agree to the stupid extra 5 year warranty because I have children that he's disappointed I said no, told me get off my phone because I was texting my dad for advice then asked if he'd pay for my service. Yeah. He will. He was rude. Horrible experience. I should've left, but wanted the car.
Business response:
Thank you for sharing your experience. We're glad to hear Isaiah provided great service, but we sincerely apologize for the behavior you experienced with our other staff member. This is not the level of professionalism we strive for, and we appreciate you bringing it to our attention. Please reach out to Lindsay Voss, our Customer Relations Manager, at lvoss@vtaig.com or 602-604-6539 so we can address your concerns directly and work towards a resolution. We value your feedback and are committed to improving your experience.
Frequently asked questions about Showcase Honda
How is Showcase Honda rated?
Showcase Honda has a 4.4 star rating with 13,471 reviews.
When is Showcase Honda open?
Showcase Honda is closed now. It will open at 7:00 a.m.