SimonMed Imaging - Redwood City

Angela H 

on BBB

2 years ago

I'll give them 3 stars because I had a positive experience in the past, and now a negative. This time (the negative experience) I had two scans done, results for one scan came back nice and on time, I am still waiting for the results of the other scan 11 days later (website says turnaround is 1-3 days, verbally they tell you 3-5). Reached out via chat. It **** not reassuring to be told the same thing by two agents two days apart (rest assured, you will have your results soon! We have emailed...). When asking to speak to a su... read more

B Verona G 

on BBB

2 years ago

******** at the Touhy location was great support and helped when I had my imaging done. She is thorough, kind, and explains everything. It made my appointment easy. ********** 

Lupe m I 

on BBB

3 years ago

********-front desk at ************* she was wonderful very plesent God Bless her 

Amanda S 

on BBB

5 years ago

I had a very good experience bringing my elderly mother there for MRI. The front desk was helpful and patient and the Tech was very compassionate and was very knowledgeable. I will definitely go back. I went to the Fashion Square Location off 68th St. 

Laura F 

on BBB

a year ago

I was seen at SimonMed Imaging in ** for a procedure on 1/16/2023. Upon arrival at the facility, I was informed that I was required to pay in full before beginning the procedure. I was charged $1,896.44 which I paid with a credit card. When I received the Explanation of Benefits from my insurance company for this procedure/date; SimonMed charged the insurance company only $934.00. After several failed, good faith attempts to obtain a refund via phone calls and emails, I filed - and won - a dispute of charges with my credit c... read more

Anthony R 

on BBB

a year ago

Absolutely the worst administrative system in existence! Impossible to speak to someone to try to resolve an issue. If I had a choice I would NEVER use this company for anything...it's a joke! They want approval from the ************************ to do an MRI...I made the 140 mile drive once for nothing....the VA has tried to fax the approval to the office where I am scheduled....but who knows where it went. Just to be sure I called 10 days ago before making the drive and after asking 4 people...one of them finally knew how t... read more

Yaya C 

on BBB

a year ago

SimonMed imaging customer service is horrible. They have canceled my appointment 2x already at 2 different locations. Stating the same thing that the machine is down. When trying to reschedule again it takes 4 calls to get an appointment rescheduled and then they want to schedule months away. I dont understand if you cancel on me why do I have to wait weeks for an appointment. That now I been waiting forfor over a month and a half. I pray I dont have cancer since it is a diagnostic visit. I am so mad. And the customer servic... read more

Lucas S 

on BBB

a year ago

Consistent with other complaints, they are just plain STEALING MONEY.Here is my situation: I needed an MRI, and my insurance deductible was met when I walked in, so should be 100% covered by my insurance. They mentioned some confusing insurance jargon and told me I need to pay $238 for a scan. I needed the scan so I was stuck and paid it. I cleared this up with my insurance company a day later and Simon Med told me I would need to wait 30 days for insurance to come in for a reimbursement. Annoying, but fine. We waited and ou... read more

Erik J 

on BBB

a year ago

SimonMed now requires payment up front, before service is rendered otherwise, they will not perform service. Against our better judgement and after being harassed by their front office staff, we paid up front and the service was performed. Once our insurance company issued the *** for that service and after we reviewed, we saw SimonMed grossly overbilled based on our insurance deductible balance paid.After a couple calls to their medical billing team, they agreed they grossly overbilled but told us it would take ************... read more