SimonMed Imaging - San Francisco Post St SFMRC

Sarah P 

on BBB

a year ago

Horrible experience! I had to reschedule 3 separate times. The staff on the phone was incredibly rude and unhelpful. They treat you like an assembly line and belittle you when you express frustration. I decided to cancel my appointment all together because the customer experience was the worst Ive ever had. 

JoAnn R 

on BBB

a year ago

Horrible! I book my mammogram a week in advance. The latest they had was 245PM. I arrange to be off at 2PM and work in the office to get there on time. I show up and the tech had called out. The girl had no customer service but said another location. Can see me (12miles from the first site). I agree when the girl states if I can make it by 3PM they could fit me in. So I RUSHED here in traffic with 3min to spare. This is where I come to leave this review. The *** at front (*** * not sure of spelling) tells me the mammogram te... read more

Jennifer B 

on BBB

a year ago

I went in the beginning of March 2024 for imaging. I was charged nearly $500 and I have insurance. I found out during the appointment that I was charged for a procedure I was not getting. The front desk said they would issue a refund and I should see it in 2 weeks. It did not come. I called the office and they said it went to billing so they were no longer able to process it on their end. I called billing, Billing said I should see the refund in about a month. Waited. Never came. Called billing again. I was told that even th... read more

Kristin L 

on BBB

a year ago

I completed all paperwork online over a week before my 8/26 appointment; when I got to the appointment a half hour early, I was too to go have a seat. Well after my scheduled appt time, I enquired about how much longer it would take, and they said they were having trouble contacting my insurance and I would not be able to go in until I paid my copay--they just didn't know what it was and were having trouble verifying my insurance. Over an HOUR later, I enquired again and ended up calling my insurance company MYSELF and force... read more

IRIS J 

on BBB

a year ago

This is my first and last time not having my tests done within the ****************** system. ****** LEARNED. I was familiar with this particular location when it was known as Diagnostic MRI. The physician I worked for would refer patients here frequently but once it changed over to SimonMed, things obviously went downhill. For starters, their phone system is THE WORST! They have one phone number for a call center in who knows where and they are all completely clueless. Last week I spent an hour being transferred back and fo... read more

Julie S 

on BBB

a year ago

I am having an issue with SimonMed now trying to charge for more on a Diagnostic/Sonogram Mammogram that was performed in October of 2023. I had them auto-draft the amount out of my account and now after paying off my co-pay with several payments, almost 5 months later, I am getting 2 more bills sent to me charging me another $80 and $20 more. Interesting how they date from this month, August, and that they were also mailed together in the same envelope. I am going to be relentless to get these off my account. This company i... read more

John W 

on BBB

a year ago

I have twice taken off of work to get a medical screening. I received a text and completed the necessary information including upload insurance, upload my drivers license and completing the question. I get to the appointment, mind you I took off work to do this, and they have no record of my appointment. I am forced to reschedule, take time off of work, complete the information they requested..again and go to the appointment. I once again confirm I have arrived via the text link to my portal. I go inside and yet again they h... read more

Kevin G 

on BBB

a year ago

My wife, ***************************, is a patient of ******************************. She had surgery on 7/31/24 at *************************. They discovered cancer again for the second time. The doctor ordered a CT scan and he ordered through SimonMed. They called to set up the appointment on 8-14 and we had an appointment on 8-16. The Dr wanted in done sooner so the called and changed it to 8/13. Then they called to change the time and told the copay was $250. Money is their most important thing. Then they called the four... read more

Sharon E 

on BBB

a year ago

I went to Simonmed for mammogram, had biopsy done for suspicious area. Biopsy came back positive. Made appointment with oncologist who requested hand carry all radiology CD/images.I went to pick these up and was told they were out of CD''s and didn't know when they would be able to get copy of my records.This is outrageous and unacceptable.