Engagement Feeds Create custom
Create custom
engagement feeds
Filter by channel and types of engagement, including comments, likes, direct messages, and mentions to get a clear picture of the metrics that matter.
Social Engagement Agents
AI agents that turn interactions into opportunities
Social Engagement Agent
No interaction goes unnoticed or unanswered
The Engagement Agent monitors every comment, DM, and wall post. It detects intent, routes it to the right team, and drafts on-brand replies so nothing falls through the cracks.
Social Engagement Monitoring
Keep tabs on engagement across locations and channels
Seamlessly monitor all engagement with your social accounts, including wall posts, comments, and direct messages from one centralized dashboard.
Social Alerts
Never miss another message
Receive real-time notifications through email or text anytime someone engages with your brand on Facebook, Instagram, LinkedIn, and YouTube.
AI Social Replies
Respond in seconds with AI
AI lets you rapidly draft responses to comments and messages, or effortlessly edit or rephrase existing replies to suit your preferences, ensuring quick and tailored interactions.
Engagement intelligence Let AI sort and assign
Let AI sort and assign
every message
Automatically detect what each message is about—like a complaint, inquiry, or compliment—and assign it to the right team or person. You stay in control with the ability to review or update the routing anytime.
Reply templates Save time with smart
Save time with smart
response templates
Use pre-approved templates for public comments and DMs. Customize CTAs based on context, such as inquiries or support, and generate new responses by channel with AI. Tag templates for easy discovery and consistent use.
Message approvals Stay in control
Stay in control
with approval workflows
Set up customizable approval steps before any response goes live, whether drafted by AI or a team member. Define who approves what, by location, message type, or channel.
Social Moderation Tools
Moderate with ease
Clean up your comment section and prevent spam and abusive comments from taking over your social feed with powerful moderation features that allow you to hide or delete comments and ban users.
