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South Bay Hyundai
- Automotive
- Torrance, CA
About this business
Location details
20433 Hawthorne Blvd, Torrance, CA, 90503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 9:00 p.m. | |
| Sun | 10:00 a.m. to 8:00 p.m. |
I wish I could say I was satisfied but it was a I wish I could say I was satisfied but it was a disappointment. Took my vehicle in for the first complimentary service. According to the description of services, they did an oil change and a "multi point inspection." Apparently, this does not include tire pressure check because there was no record of that. One tire had its valve cap missing when I brought it in and that was untouched. Also, I was directed to the "waiting area" where I sat the entire time. I noticed that other c... read more
Business response:
Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this.
While the service was great. While the service was great. They returned my car with paint damage from use of a pressure washer. I reached out to service advisor and he said there was nothing hat could be done. Also tires were not properly matched. The car came in with a brand new set of Michelin tires in the front and they put on on the front and another in the rear.
Business response:
We're so sorry to hear about this experience. Please know, we've shared this feedback with our teams.
No loaner vehicles and the person helping me does not No loaner vehicles and the person helping me does not keep me update on vehicle. I had to call to check the status of me vehicle
Business response:
We appreciate you taking the time to leave us this feedback. It is discouraging to learn of your experience with us. Your feedback helps us improve.
Took too long to get the job done. Took too long to get the job done. Left the customer without loaner vehicle for too long and gave the car back with the check engine light on.
Business response:
Thank you for taking time to leave a review. We want all of our customers to have a 5-star experience with our dealership, and we're sorry to hear that we fell short of that during your visit to our service department. Your review has been relayed to the appropriate team members to look further into this. In the meantime, please feel free to reach out to our team directly to discuss further. Thank you.
Brought the car in for service as well as some issues Brought the car in for service as well as some issues with an electrical outlet in the car. They rotated the tires which I guess is all that you do for an electric vehicle, but they were unable to address my concern regarding the electrical outlet further, they didn’t even want to dig deeper as to the issue. Just shows that dealers don’t know how to deal with electric vehicles.
Business response:
Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. We'll be sure to use it as part of our continuous improvement training with our staff.
Dropping the car was fine, service was on point. Dropping the car was fine, service was on point. But when picking up my car they took forever. They didn’t know where my car was and to make it worst the technician was on lunch so I had to wait about 40 min for my car.
Business response:
We're very sorry to see the low rating and to hear about your experience. Our team consistently strives to provide our customers the best possible customer service, and we're sorry we missed the mark. Thank you for bringing it to our attention so we can address it and make sure it doesn't happen again.
They did not remove my "need service" notification. They did not remove my "need service" notification. They broke a necklace from my car. I feel like they are not careful with the car.
Business response:
We're sorry to see the low rating and to hear about your experience. We strive to provide excellent customer service to all our guests and we're sorry we missed the mark.
Took way too long to fix my car. Took way too long to fix my car. Spoke to multiple people only one guy knew what was going on. Then charged me an arm and a leg
Business response:
We're so sorry to hear you were unhappy with your experience. Please know, we've shared this feedback with our teams.
Technican found damage to ball joint sleeve connected to Technican found damage to ball joint sleeve connected to rack and pinon, damaged causing the clicking sound when turning. needs to replace rack and pinion. No cover my warranty due to my own hit. But My car never hit anywhere to this damage. They wanted to charge almost $2500 to fix it. And False statement about repairs to avoid my warranty. Never go this place for repair or service.
Business response:
We're disappointed to read this review and understand your frustration. Our team uses these reviews to improve the experience for our customers, so rest assured, we take them seriously.
Frequently asked questions about South Bay Hyundai
How is South Bay Hyundai rated?
South Bay Hyundai has a 4.6 star rating with 7,617 reviews.
When is South Bay Hyundai open?
South Bay Hyundai is open now. It will close at 9:00 p.m.