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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
Great check in but the next day the low tire pressure light came on and all the tires needed more inflation. I expect the tires to be filled to Lexus standard and overall just had less than expected experience.
Business response:
We take all feedback seriously and appreciate you taking the time to share your experience with us. We're glad to hear that your check-in process went smoothly and met your expectations. We understand your concern. Your feedback helps us identify areas where we can improve our service standards. We would like the opportunity to discuss this matter further and ensure your experience meets the high standards you expect. Please reach out to Steven Kelley, our Service Director, at 855-971-8368 so we can address your concerns dir... read more
Zac was curteous, friendly and extremely helpful. He presented us with the features of the different models. He went into detail on what the features did and how the worked. There was no overt pressure to make a quick decision. He did follow up when the vehicle we were interested in would be available for review.
Business response:
Thank you for the wonderful feedback! We're thrilled that Zac provided thorough, informative service while explaining the model features in detail. We appreciate you recognizing our no-pressure approach and timely follow-up. Thank you for choosing South County Lexus for your 2026 LEXUS NX 350H shopping experience.
Everything was perfect with the customer service and even after my service the mechanic guy sent a video in the service
Business response:
Thank you for the wonderful feedback! We're thrilled you had a great experience with our customer service and that our technician's video follow-up demonstrated our commitment to transparency. We appreciate you choosing South County Lexus!
Salesman, Akram was great, he was very friendly and explained thing's thoroughly. Financing department took too long in preparing and signing document. I believe it should have been prepared ahead of time to save time.
Business response:
Thank you for your wonderful feedback about your experience with South County Lexus. We are pleased to hear that your salesperson provided excellent service with his friendly approach and thorough explanations. We understand that the document preparation process in financing took longer than expected, and we appreciate you sharing this feedback as it helps us improve our efficiency. Thank you for choosing South County Lexus.
Always treat me with respect and work out the best deal possible
Business response:
Thank you for sharing your wonderful experience! We're delighted to hear that our team treats you with respect and works to find the best solutions for your needs. Your feedback means everything to us, and we appreciate your trust in South County Lexus.
Buddy was very helpful and professional!
Business response:
Thank you for sharing your wonderful experience! We're thrilled to hear that Buddy provided excellent assistance and maintained the high level of professionalism you deserve. Your feedback means so much to our team, and we look forward to continuing to serve you with the same dedication.
Excellent professionals at this dealership. Thye provided me a loaner car and fixed issues as promised.
Business response:
Thank you for your wonderful review! We're pleased we could provide a loaner car and resolve your issues as promised. Your trust in our professional team means a lot to us, and we look forward to serving you again.
Service advisor Cruz was great. The car was serviced as described and job was well done. Environment was excellent. As usual, the costs of owning a car are going up like everything else, too fast.
Business response:
We are pleased to hear about your positive experience with our service team. It's wonderful that Cruz provided excellent guidance and that your vehicle received the quality care it deserved. We take pride in maintaining a welcoming environment where our customers feel comfortable and well-cared for. Your satisfaction with the service quality means a great deal to us at South County Lexus. We understand your concerns about rising costs and appreciate you sharing your honest feedback. We're committed to delivering exceptional ... read more
Everything went very smoothly.
Business response:
Thank you for your wonderful feedback! We're pleased to hear everything went smoothly at South County Lexus. Your satisfaction means everything to us, and we look forward to serving you again.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,142 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.