South County Lexus

Business response:

We are disappointed to hear about your recent experience and the feedback shared regarding your tire concern and follow-up visit. We strive to ensure vehicles are thoroughly inspected and properly serviced before delivery, and we understand your frustration with the inconvenience of returning a second time. We value all feedback as it helps us review internal processes and improve consistency across our service department. Please contact Steven Kelley, our Service Director, at 855-971-8368. 

Business response:

Thank you for your review, Pano! We are delighted to hear about your exceptional experience with our service advisor. It's wonderful to know that you consistently receive great service and are kept well-informed throughout the process. Your feedback means a great deal to us at South County Lexus, and we're grateful for customers like you who take the time to share their positive experiences. We'll be sure to recognize the outstanding work being done to make every visit a great one for our valued customers. 

Business response:

We are excited to hear about your wonderful experience with our sales team! Your positive feedback means the world to us and validates the dedication our team puts into providing exceptional service to every customer. We truly appreciate you taking the time to share your experience, and we're thrilled that we could make your visit to South County Lexus a great one. Thank you for choosing us for your 2024 LEXUS RX 350 shopping needs. 

Business response:

Thanks for taking the time to share your positive experience with us. We're thrilled to hear that our appointment scheduling process was straightforward and that our team made you feel like a valued guest from the moment you arrived. Your feedback truly means a lot to us at South County Lexus. We strive to provide exceptional service that reflects the quality and care our customers deserve, and it's wonderful to know we succeeded in making your visit smooth and welcoming. 

Business response:

We're delighted to hear about your wonderful experience! It's fantastic that our service team provided excellent care and the loaner vehicle met your needs perfectly. Your positive feedback means so much to our team, and we look forward to serving you again. 

Business response:

We are excited to hear about your wonderful experience with our service team! It's incredibly rewarding to know that our technician provided you with caring, professional service while maintaining such a positive attitude throughout your visit. Your feedback truly means the world to us and reinforces our commitment to delivering exceptional service to every customer. We're grateful for your trust in South County Lexus and look forward to continuing to exceed your expectations in the future. 

Business response:

Thank you for your positive feedback! We're delighted that Alex provided knowledgeable service and that the master technician video clearly explained your car's repair procedures. Your recognition of our team's expertise and communication means a lot to us. We appreciate you sharing your experience and look forward to serving you again. 

Business response:

Thank you for your positive feedback! We're delighted you found our customer service honest and our inspection thorough. Your experience reinforces our commitment to maintaining the highest standards at South County Lexus. 

Business response:

Thank you for your review! We're delighted to hear that our team provided you with friendly, professional service. Your satisfaction means everything to us, and we look forward to serving you in the future.