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South County Lexus
- Car Dealers
- Mission Viejo, CA
About this business
Location details
28242 Marguerite Pkwy, Mission Viejo, CA, 92692, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 8:00 p.m. | |
| Sun | 9:00 a.m. to 7:00 p.m. |
The price was ridiculous for a 20,000 mile service. Near $600.00 !!
I reserved a loaner. Confirmed it but they had none
Business response:
Thanks for your feedback! We're glad you had a positive experience overall. We apologize for the loaner situation and will address this to ensure better availability in the future. Your input helps us improve!
Service advisor, Hassan, was excellent. Company policy to change to apply 3% to credit card payment was not a good policy. I might consider other options to service my car.
Business response:
Thank you for your feedback! We're thrilled to hear you had a great experience with Hassan. We understand your concerns about the credit card fee and appreciate your input as we strive to improve our services. We hope to see you again soon!
Page 271 of my Owner's Manual shows a cargo net that lies flat on the trunk floor. I tried to order this cargo net at the dealer while I was at there for my first service appointment, and I was disappointed/surprised to be told that it doesn't exist.
Business response:
Thank you for your feedback. We appreciate your enthusiasm for your new vehicle and understand the importance of having the right accessories. It's great to hear that you are referencing your Owner's Manual, as we want to ensure you have all the information you need to enhance your driving experience. We encourage you to reach out to us directly at 877-360-4067 regarding your inquiry about the cargo net. Our team is here to assist you and provide clarity on available options.
They were trying to sell service to my wife that clearly did not have to done,
Good person who set up service, however, follow through of person who actually did the work was not stellar. Had to bring car back as sensors not working which should have been technician responsibility
They did not listen to me. Requested that they do NOT wash car asked several times had them write it on paperwork and they did not follow instructions. Then did nothing to make it right.
Business response:
We apologize for not following your instructions regarding the car wash. We take your feedback seriously and would like to discuss this matter further. At your earliest convenience, please contact Jeff Helton, Sales Manager, at 949-347-3500 to discuss this further.
I'm not sure the car really needed service. They didn't even change the oil.
Business response:
Thanks for your feedback. We appreciate your thoughts on the service you received. Our team aims to provide thorough evaluations, and sometimes recommendations may vary. We're glad you're enjoying your car and hope to see you again!
They attempted to upsell an unnecessary alignment and then informed us that credit card payments were only allowed for services totaling $500 or more. No other dealership enforces such a ridiculous policyclearly a tactic to offset their own costs. Absolutely absurd.
Frequently asked questions about South County Lexus
How is South County Lexus rated?
South County Lexus has a 4.7 star rating with 6,220 reviews.
When is South County Lexus open?
South County Lexus is open now. It will close at 9:00 p.m.