The marathon grass is beautiful. One minute my backyard is dirt and a few hours later it’s the Garden of Eden. Even my Gardner and his helpers were impressed at the quality of the grass and how lush and healthy it is.
But just as important was the customer service. Norm Lopez is a gem. His knowledge, care and kindness makes the process easy and comfortable. I call him my personal “grass guy”. And Amber at the desk makes the experience of ordering and delivery thorough and complete. She really takes her time in maki... read more
Business response:
Eileen, we really appreciate the feedback. Glad to hear you are "Grassified". Thanks for acknowledging and appreciating Marathon Sod. We work very hard to provide our customers with the best sod. I have to admit, after 45 years of service in Southern California, genuine gratitude never gets old. Happy Thanksgiving! From our family to yours.
Alex facilitated my sod order with friendly service. She appeared to have a natural gift for customer relations. Alex mentioned some helpful aspects of the transaction that were of significant convenience for my sod purchase. Her follow-up information which she announced prior to the wrap-up of the order was quite helpful.
Highest marks!
Business response:
Thomas, we appreciate the feedback and patronage. Thank you so much for taking the time to let us know how we do. We truly aim to "grassify" you. Our family-run business is grateful to be of service for over 45 years and blessed to have wonderful employees.
I had Southland Marathon sod installed in my backyard about 4 months ago. I noticed some issues and called and received an immediate call from your representative, John Domenici. John and I communicated over text and I received excellent information. John also came to my house and thoroughly explained my issue and how to resolve it. John was extremely pleasant and knowledgeable and a delight to talk to. Southland Farms is lucky to have such an outstanding employee as John. Thank you.
Business response:
Hi Bob! Really appreciate your time in letting us how we are doing. We strive to do things right and are glad we were able to meet your expectations. Most of our employees have been in the family sod business for decades and truly enjoy serving Southern California. Thank you for your business
The driver who delivered our sod was extremely helpful and courteous …..
Business response:
Thanks for letting us know Mr. Bailey. Our specially trained drivers come with many years of experience delivering sod. Their equipment allows them to reach most hard-to-get locations and most importantly they love what they do!
Testing the Birdeye 5 star review!
Renato came to our home today to review the problems with our grass. He pointed out issues with our sprinklers and offered suggestions on how to adjust them in order to achieve better coverage. He also pointed out that we had an infestation of white grubs and offered a suggestion on a product on will kill them. I found Renato to be very knowledgeable and professional.
Business response:
Joe , thank you, and anymore questions or need help please call us , Southland sod farms
A few months ago, we ordered St Augustine sod. It was lush and green and super healthy. After laying it I realized I hadn’t put the fertilizer down 1st, so I sprinkled it on top. Then I watered it 3 times a day and it was soggy wet. Pretty soon it was a brown mat of dead grass. We called and said we messed up and killed it and asked what we did wrong. The very nice lady reassured us that they would take care of us. John Domeneci came out and gave us advice on how to care for it. He was great. He recommended that we ... read more
Business response:
Bob, thank you for the feedback! We've been doing this for over 45 years and our top priority is to make sure your lawn looks great. We love our sod but are really motivated to see it flourish throughout Southern California. You're correct, we will troubleshoot the primary conditions that may have caused the installation to fail and will honor our replacement guarantee once we figure out and correct what went wrong. Thanks for supporting small businesses.
We are having issues with our Marathon II sod. I called Southland Sod for help and our area representative came to our house a few hours later to review how we are taking care of the grass. John provided recommendations for fertilizing, irrigation and insect control. We were impressed with John’s same day visit and how knowledgeable he is! Thanks!
Business response:
Thanks for letting us about your experience with John. Our in-house sod support specialists have over 35 years of experience dealing sod related issues. Glad to help! Don't hesitate to reach out in the future. You can visit us at www.sod.com or 800.532.3489.
Renato was great! He came to see our lawn twice and would have come more if necessary. With his assistance, he helped us turn a sad looking lawn into one that was luscious and green. Renato explained to us exactly how much water the sod needed, when to fertilize, and the best way to mow the lawn.
Thank-you ,Renato, for showing such concern about our lawn!
Jill and John Ricci
Business response:
Really appreciate the review Jill. Southland Sod Farms, exclusive growers of Marathon Sod, has been loving lawns for over 45 years. Our family takes pride in the sod we deliver and we want to make sure it keeps looking great for many years. We'll do our best to help keep your lawn looking its best! Call us anytime or visit www.sod.com for other helpful tips.
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