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Stanek Windows
- Windows Installation
- Romulus, MI
About this business
Location details
11895 Wayne Rd, Suite 104, Romulus, MI, 48174, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This was truly a quality product and the sales **** ************************ was also great. He was knowledgeable of his product, honest and fair with his quote. We received other quotes that were more BS and aggressive sales pitches which are a total turn off for us. When we are ready we will definitely call *****!
Business response:
Thank you for your wonderful review! We're delighted to hear that you were impressed with our product and that ***** provided you with such excellent service. It's great to know that his knowledge, honesty, and fairness stood out to you. We understand how important it is to have a straightforward and pleasant sales experience. We look forward to assisting you when you're ready.- The Great Day Improvements Team
******* (in the ****** office of Patio Enclosures) was very responsive to my request for replacement parts. I appreciate her prompt action to ensure I was satisfied.*******************
Business response:
Thank you for this stellar review for *******! We are thrilled to hear she is out there providing top notch service to our valued customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you! - The Great Day Improvements Team
Just picked up 6 new screen door latches for those that had become loose and would not latch/unlatch the screens properly. Our room is over 30 years old. We were PLEASED that there was no charge for these new latches. Very courteous and helpful staff. Thank you for your service.
Business response:
We strive to provide exceptional service to all our customers, and it means a lot to us when we receive such encouraging feedback. Your satisfaction is our top priority, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We're always here to help. Thank you! - The Great Day Improvements Team
If I could give zero stars, I would. ************************* in *******, ** was our sales representative and he came out to our home in September of 2023. He went through the various options of a patio enclosure with my wife and I, which was fine. Towards the end of our meeting, he highly recommended a local contractor, since we were looking to turn our patio into an additional living space prior to closing it in. In other words, we needed drywall installation, additional electrical outlets and lighting installed. He said ... read more
Business response:
Thank you for taking the time to share your experience. We deeply apologize for the inconvenience and frustration you've faced. It's disheartening to hear about the challenges you encountered with both the contractor and our installation team. This is not the level of service we strive to provide, and we understand the significant impact this has had on your home and plans. Our priority is to address the issues you've raised and find a resolution that meets your expectations. We apologize for the delays and the complications... read more
Terrible communication on up date on project. First they stated could work around existing structure. After signed contract, came back with measurements and said had to remove beams and cement blocks that hold up roof over patio. E mailed several sales rep. ********************** (*****) *********************************** (***********). They still have not given me an update on project since signed contract on 03/15/24. This is now 05/01/24. They have not given me a response as to whether they can perform the job without re... read more
Business response:
We want to express our sincere apologies for the less than satisfactory experience you had with our services. Your feedback is invaluable to us, and we genuinely appreciate you taking the time to bring this matter to our attention. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations. Our goal is to rectify the situation and ensure that you receive the level of service you deserve. Our records indicate ********* spoke with you on the ... read more
The work they did initially was good. However, the initial sales pitch indicated that if you needed more work done or needed to change anything in the future that they would be available. I had a porch installed last April and spent a good amount of money with them. Now, I need them to change out a door on their install (not even asking for it for free) and I literally cant get a phone call or email from their service department. I have been calling for 2 weeks now. If you call or email and you want to start a new project th... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced. This is not the level of service we strive to provide, and we understand how important it is to address your needs promptly. According to our records our Field Supervisor has been to your home to assess what needs repaired. We value your feedback and will use it as an opportunity to improve our processes to prevent similar occurrences in the future. Thank you.-The Great Day Improvements Team
Unbelievably, magnificent work done by the installer ****. He went above and beyond with his excellent craftsmanship from beginning to end..Our design consultant **** was very professional and educated on the information we needed to get our sunroom completed. He was a pleasure to work with. *******, the Operational Administrator, was very pleasant and informative at every step and was always available to answer questions we had. This team in upstate NY all went above and beyond to meet our needs! We absolutely love everythi... read more
Business response:
Thank you for taking the time to share your wonderful review with us! We are absolutely thrilled to learn that our team not only met but exceeded your expectations, providing an exceptional experience for you and your home. We strive to deliver outstanding service, and it's incredibly rewarding to hear that our efforts have made a positive impact on your experience. Your satisfaction is our priority, and we are grateful for the opportunity to be a part of your home. -The Great Day Improvements Team
Slow, slow, slow. Paid end of August 2023 with project not completed until end of April 2024. Would not commit to a project timeframe until pressured and didnt meet timeframe. Excuses that shouldnt have been given to a customer. Just fix the situation and make it happen! Lack of communication on progress and even hung up on me when I was disgusted. Upset customers deserve compassionate care and understanding. Subcontractors did fine; but Great Day Improvement in ******* on behalf of Patio Enclosures should have a complete tu... read more
Business response:
We sincerely apologize for any inconvenience caused by the delays in completing your room. We understand and share your frustration, and we want to express our regret that your experience did not meet the high standards we set for ourselves. We are committed to providing a positive experience for all our customers, and it is discouraging to hear that we did not meet your expectations on this occasion. Our records indicate you were issued a credit for your inconveniences. Thank you for reaching out, we use every review as a w... read more
Company provided our rear porch roof, excellent. When decided to enclose front porch, used again. They measured, material and windows arrived, fit perfect. Had ask for same crew that installed roof, company provided, another excellent project. Would highly recommend.
Business response:
Thank you immensely for sharing your experience with us! We are overjoyed to learn about your satisfaction with our team and the positive experience they delivered. Your feedback means a great deal to us, and we are honored to have earned your business once again!- The Great Day Improvements Team
Frequently asked questions about Stanek Windows
How is Stanek Windows rated?
Stanek Windows has a 4.1 star rating with 582 reviews.
When is Stanek Windows open?
Stanek Windows is closed now. It will open tomorrow at 9:00 a.m.