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Stone Creek Dining Company - Montgomery
- Montgomery, OH
About this business
Location details
9856 Montgomery Rd, Suite 100, Montgomery, OH, 45242, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Two of the soups ordered were cold but tasty. The fish tacos were super fishy and unenjoyable.
Business response:
We apologize for your recent experience. We welcome all feedback and would like to have you back so we can give you the 5-Star Service you deserve. Thank You, Stone Creek Montgomery
Food was substandard, steak and accompanying sides, cold, Need to get Shawn help, she can’t do it all. New Manager should be an asset.
Business response:
We deeply apologize for your recent experience with us. We welcome all feedback and would love to have you back so we can give you the 5-Star Service you deserve. Thank You, Stone Creek Montgomery
We would have given the food a 5 but the menu had changed since our last visit and the things we order every time were different and not as good.
Business response:
Thank you for your feedback, Laura! We hope to earn that fifth star when you visit us again.
Our poor server was overwhelmed, no one to help her, this caused her not to be able to give the excellent service we always receive. New Menu, really, looks like you played musical chairs with the menu, only (3) new, old items just prepared differently. Brandon, you will be missed, hope the restaurant doesn’t suffer when you leave, quite the diplomat.
Business response:
PegP, I truly enjoyed our conversation last Friday, and you warming up to me all summer. I appreciate the kind words, and I am confident that I am leaving this restaurant in good hands to thrive in. Thank you for your continued visits, look forward to seeing you soon. Thank You, Brandon
The food was outstanding. Our server did a nice job but had too many tables to be truly effective. The entire process was too long. Our guest had to leave after an hour and a half but a least he had finished his meal but no opportunity for dessert or after dinner conversation.
Business response:
While we appreciate your understanding with our current staffing levels, that burden should never fall onto the guests. I am truly sorry your experience was than the best. We strive for excellence with every guest that walks in our doors. We would like to have you back in to give you that 5-Star Experience I know we are capable of delivering. Thank You, Stone Creek Montgomery
The food was awful; pasta cream sauce was oily, kid’s grilled cheese had virtually no cheese and was greasy. Other entree was overcooked. We were charged an “up charge” for a side, even though the server said we would t be. Overpriced, bad food.
Business response:
I am truly sorry for this experience. We truly dropped the ball, and did not meet our standards of excellence. We are currently making some culinary changes in the kitchen and these will be addressed. If there is anything else I can do for you, please do not hesitate to reach out. Thank You, Stone Creek Montgomery
The hostess seemed to be bothered by us. Not friendly, almost rude. We were there to celebrate a birthday!! Our waitress was wonderful. The food was good. Restaurant was way too cold. We were uncomfortable.
Service was terrible. We had to wait for a significant amount of time for our drinks and dinner. We had to ask other waiters so they could escalate. And in the end, they did not bill us correctly and we had to spend another 15 min to sort out the payment. The incorrect amount still appears on our account.
Business response:
I am truly sorry for your overall experience on this visit to Stone Creek. First, has the incorrect amount been removed or adjusted to the correct amount on your account? Second, there is no excuse for the poor service you received. It is not a representation of the standards we hold for our restaurant, and we would like another opportunity to show you how great dining with us should be. Please feel free to reach out to me Brandon J Patierno bPatierno@CRGdining.com
Frequently asked questions about Stone Creek Dining Company - Montgomery
How is Stone Creek Dining Company - Montgomery rated?
Stone Creek Dining Company - Montgomery has a 4.4 star rating with 17,092 reviews.
When is Stone Creek Dining Company - Montgomery open?
Stone Creek Dining Company - Montgomery is closed now. It will open at 11:00 a.m.