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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
? Very Disappointing Experience ? Poor Communication and ? Very Disappointing Experience ? Poor Communication and Service I had a very disappointing experience at Stonebriar Chevrolet. Unfortunately, the staff did not seem service-minded, and the overall focus appeared to be more on profit than on customer care. I brought my Chevrolet Tahoe in for a simple console latch spring replacement. The issue had already been diagnosed at another dealership, and I clearly explained this when I dropped off the vehicle. Despite that, I ... read more
Business response:
It's regrettable to hear about the challenges you experienced, and we understand your frustration. Your feedback helps us understand where we can work to improve. We take these concerns seriously as they highlight important areas where we can better serve our customers. We would appreciate the opportunity to discuss your experience further and work toward a resolution. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these concerns directly.
The service was terrible. The service was terrible. The salesman was terrible too many hidden prices be upfront with people. I would love to bought a truck. I looked at very disrespectful Service individuals. I would never recommend anyone to come there. You have a service man there by the name of Antonio said he’s a manager who need some type of training how to treat people you talk to me like I was a total idiot and I want you to know this is not the end of that conversation with me, I know you said I sound like a disgrunt... read more
Business response:
We’re concerned to hear that your visit left you feeling disrespected and frustrated, as that is never the experience we aim to provide. Our team strives to communicate pricing clearly and treat every guest with professionalism and courtesy. We take feedback seriously and use it to reinforce our commitment to better service. Please reach out to our Customer Service line at 214-472-5535 so we can learn more and address your concerns directly.
This is the worst place I’ve ever bought a car from they This is the worst place I’ve ever bought a car from they lied about the ceramic coating then tried to steal the second set of rims that they had put on and charged me for them then straight up defrauded me in finance telling the only way I could get prime rate was by backloading the contract with $11k in warranty and other things I didn’t want then I got a letter from a lender that I was approved with 5k down but was never asked or told about this because they made not... read more
Business response:
Thank you for bringing this to our attention, Alan. We understand your frustration. Your concerns are important to us, and we take these matters seriously. We would appreciate the opportunity to discuss your experience further. Please contact our Customer Service line at 214-472-5535 so we can work toward a resolution.
Awful experience. Awful experience. Car was not available when I went for my appointment. Why wasting my time and telling me car is available to show
Business response:
We regret that your appointment did not go as planned and that the vehicle you expected was unavailable. Our goal is always to provide accurate information and a seamless experience, and feedback like yours helps us improve our processes. We appreciate you sharing your experience and giving us the opportunity to reflect on how we serve our guests. Please contact our Customer Service line at 214-472-5535 so we can assist you directly.
This is one of those dealerships that give dealerships a This is one of those dealerships that give dealerships a bad name. The salesman was great but the management will try to change the rules on the price and incentives. Dont trust what you see on their website. To make matters worse, the offered me a ridiculously low trade-in value that would give the employees at Carvana and Carmaxx job security. After spending over an hour there, I had to walk out shaking my head.
Business response:
We appreciate you sharing your perspective, as our goal is always to provide clear and consistent information while supporting fair trade-in and pricing practices. Feedback like yours helps us reflect on how we can improve transparency and coordination across our team. We value the opportunity to learn and enhance the customer experience. If you’d like to discuss this further, please reach out to our Customer Service line at 214-472-5535.
Terrible. Terrible. We made an appointment for our first oil change and tire rotation.we arrived 5 minutes prior to our scheduled time and we were told that we would have to wait 1 hour and 45 minutes because they had walking that were in front of us. So what was the purpose of making an appointment? We spoke to a service manager and she told us she would expedite our vehicle and give us a free care cash and vacuum. While waiting we spoke to other customers who had been waiting hours as well although they had an appointment.... read more
Business response:
We take your feedback seriously and understand your frustration. The experience you've described is not the standard we strive for. Please contact Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address these service concerns directly with you.
In my opinion, Stonebriar is not a good and honest In my opinion, Stonebriar is not a good and honest dealership. My experience with them when buying a Vette was very poor.
Business response:
We are disappointed to hear about your experience, and we understand your frustration. The situation you've described does not reflect the standards we strive to maintain, and we would welcome the opportunity to discuss this matter further. Please contact our Customer Service line at 214-472-5535 at your earliest convenience.
Terrible experience. Terrible experience. The information requested via email was not provided, instead they insisted the best deal is if I go in person to the dealership. I had to go out of town, but Nick and anyone in this dealership do not give up constantly texting, calling and emailing after I specifically told them NO.
Business response:
We are concerned to hear about the challenges you experienced and are sorry to hear that you feel this way. Your feedback helps us recognize when our follow-up methods may not align with what our customers need. We would appreciate the opportunity to discuss your experience further and address your concerns. Please contact our Customer Service line at 214-472-5535 so we can work toward a better resolution.
Extreme Shady would not give paperwork of the deal and Extreme Shady would not give paperwork of the deal and wanting me to put money down without paperwork
Business response:
We are sorry to hear that you feel this way about your recent experience. Your feedback is important to us, and we take these concerns seriously. We would appreciate the opportunity to discuss this matter further with you directly. Please contact our Customer Service line at 214-472-5535 at your earliest convenience.
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,992 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.