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Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
Don’t go there bad customer service They also charged Don’t go there bad customer service They also charged my credit card twice They don’t want to give me my money back
Business response:
Thank you for bringing this to our attention. We are sorry to hear about the issues you’ve faced with our customer service and the billing mistake. This is certainly not the level of service we aim to provide. To resolve the situation promptly, please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. Junior will assist you in addressing the billing error and ensure that your concerns are handled appropriately. We appreciate your patience and hope to have the chance to make things right.
Scummy used car sales techniques, went to see a car last Scummy used car sales techniques, went to see a car last week and was immediately hounded with "so what kind of monthly payment would you be wanting?" aka the typical price-hiding xx that most car dealers love to do. Sales person and manager were immediately combative once I shot down the notion of immediately signing papers to make a deal, and were trying to coerce me to run a credit check before I had even seen the vehicle. After seeing it and then going back inside,... read more
Business response:
We regret to hear about your recent experience with our dealership. We aim to provide transparent and respectful service throughout the car-buying process, and it's clear we fell short in your case. For further assistance and to address your concerns directly, please contact our Customer Service line at 214-472-5535. We would appreciate the opportunity to discuss your experience in more detail and work towards a resolution. Thank you for bringing this to our attention.
Until, the last oil change. Until, the last oil change. Didn’t reset the truck, wash it, or vacuum. I called the manager. Manager said, they are to busy we are short handed. By now the Manager was frustrated with me and got short with me. I said so that is what I get for 100.00. He said what do you want me to do. I said talk to the person that did the work. Manager said really you want me to walk out there and ask him, I said yes. Because it wasn’t reset we don’t know if it got changed. Manager said well all you have to do i... read more
Business response:
We sincerely apologize for the disappointment you experienced with our service, both in terms of quality and the interactions with our staff. Providing exceptional service is our priority, and we regret that we fell short of your expectations. To address your concerns effectively, we would appreciate additional details about the specific service visit, including the nature of the service, the date and time, and any interactions that left you feeling dissatisfied. This information will allow us to investigate the matter thoro... read more
Prices are not transparent and lot of hidden thing Selling scrap cars in preowned. They don’t show CARFAX online. Car with poor maintenance are selling for more price. Online shows 30K in the asking price but after reaching dealer they add unnecessary accessories like additional Key 500, tint 500 cleaning and detail 500 and commission 500 and selling at 35K Prices are not transparent.
Business response:
Thank you for visiting our dealership and being upfront with your experience. It’s important that you call us as soon as possible so that we can get to the bottom of this matter and provide coaching where necessary. Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.
Deceptive Deceptive, fraudulent, misrepresentation, false claims, buyers beware, watch out for the service department as well. They will damage your vehicle and not take accountability. They like to respond to reviews but then when you provide details on what they did wrong they stop engaging with you. Go to another Chevrolet dealership in the area
Business response:
We take claims of damage very seriously. We would like to speak with you about your concerns and see if there's anything we can do to address them. As we have said, please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further, as Rena is able to assist you with possible solutions.
Shady dealership! I purchased a 2018 Chevrolet Corvette on 8/13/2022 from Stonebriar Chevrolet in Frisco, TX. My wife and I had a good experience dealing with Adi our salesman. We agreed on the purchase price and the amount of our trade. When it came time to finance the car, TJ tacked on 2 warranties in the sales contract. He never asked if we wanted a warranty, he arbitrarily just added them. He told us we were getting such a great deal. When we questioned how much was the warranty, he lied and told us the warranty was only... read more
Business response:
Hi Russell, Please reach out to Rena Marson, our Customer Relations Manager, at Rmarson@stonebriarchevrolet.com or 469-476-0957 at your earliest convenience to discuss this further.
Charged for service they did not do - won’t refund Stonebriar performed a number of services on my vehicle. I was charged $105.30 for an oil change that I specifically declined at the time I dropped my vehicle off at the dealer, and the oil change was in fact not done on my vehicle. I did not notice this charge on my invoice when I paid. (It was a four page invoice.) A few days later, I did notice it and contacted my service advisor. We communicated via text messages for a whole month and twice he told me that a check (for o... read more
Don't trust this dealership. Scam artists Went to test drive a vehicle. Made an offer it was declined. Fine. Was contacted a day later, got approved for the loan, and went to sign paperwork and they added scam charges, like window tint and wanted me to pay for a second Key. I have bought and paid off 8 vehicles. NEVER once have I been up charged 1600 dollars for window tint that was already on the car, or a second key which was handed to them by the previous owner. Lack of integrity and untrustworthiness is disgusting qualit... read more
Stay away as far as possible Stay away from this dealer as far as you can. They have taken a deposit from me over a year ago and agreed to msrp pricing. Today I get a message saying that I will have to add a $5000 non refundable deposit and the car will be $50000 over msrp. This place has no integrity for repeat customer, imagine what they will do to a new customer….
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,992 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.