This profile has been claimed by the business owner or representative.
Stonebriar Chevrolet
- Car Dealers
- Frisco, TX
About this business
Location details
9950 Highway 121, Frisco, TX, 75035, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 9:00 p.m. | |
| Sun | Closed |
We started with setting an appointment for a car on the We started with setting an appointment for a car on the lot. Upon arrival the salesman immediately passed us to a different salesman because, ?he was too busy?. The second salesman lacked knowledge of the vehicle in question as well as the offered features. Online photos showed the vehicle with 15miles, when test driving it was noted that this was inaccurate and it actually had 4200 miles. The salesman again stated he did not know about the vehicle. It was noted while w... read more
Business response:
We take your feedback seriously and understand your frustration. We are sorry to hear that you feel this way about the service you received during your visit. We genuinely appreciate you bringing these issues to our attention. Your feedback helps us identify areas where we can improve our processes and customer service standards. We would welcome the opportunity to discuss your experience further and work toward a resolution. Please contact our Customer Service line at 214-472-5535 so we can address your concerns directly.
I had a 2 PM appointment and went to the service center, I had a 2 PM appointment and went to the service center, but they said there was no reservation. A person named Terry had even sent me a confirmation text. However, nobody there took any action. Terry acted annoyed about my issue and just brushed it off, saying he didn’t know anything. They’re only friendly when selling the car—after that, the service is completely terrible.
Business response:
We regret to learn that you feel this way about your experience. Your concerns are troubling to us and we take your feedback seriously. Please reach out to Dan Irwin at Dirwin@vtaig.com or Lenah Eszlinger at LCoe@stonebriarchevrolet.com so we can address this situation properly and work toward a better resolution for you.
Buyer beware. Buyer beware. Save your time and go somewhere else. They will pack the deal at every turn. Was quoted one price got there to do the deal and the price now had a dealer add of $4000 on a lease and wouldn't disclose money factor or depreciation.
Business response:
Thank you for your feedback, Patrick. We strive for transparency and appreciate your insights. If you would like to continue this discussion, please contact our Customer Service line at 214-472-5535. Your concerns help us improve.
This place is a waste of time. This place is a waste of time. They send all the right emails but fail to follow through with anything. Got a video from Internet Director Kerri Petty about how good you will be treated and how important our customers are to them…… blah, blah, blah! Then I got a video of the truck I was asking a bit from Salesman, Jason Helsley again ….more blah, blah, blah. Neither one of them ever followed through with anything or responded to any of my emails. Even the “did you get all the info you needed” e... read more
Business response:
Thank you for your feedback, and we sincerely apologize for the frustration and disappointment you've experienced. It’s clear that we did not meet your expectations, and we take your concerns seriously. Communication is crucial, and we regret that you felt ignored despite our efforts to reach out. To address this matter properly and ensure your concerns are heard, we encourage you to contact our Customer Service line at 214-472-5535. Our team is committed to resolving this situation and improving your experience. We apprecia... read more
BEWARE. BEWARE. CLASSIC BAIT AMD SWITCH. They list a vehicle on Cars.com for one price and then you spend hours negotiating based on that price all the find out they throw in a $3000 quote dealer prep/reconditioning fee” at the very end when you get a sales sheet. It’s the classic “bait you into the dealership with one price”, and then “switch it up with another one $3k more” after hours of going back and forth. Actually feel sorry for their salesman that are either new to the industry or don’t realize the tactics that their... read more
Business response:
Thank you for sharing your experience. We are genuinely sorry to hear about your concerns regarding pricing transparency during your visit. Providing a straightforward and trustworthy process is a fundamental value for us, and we regret that your experience did not reflect this standard. To address your concerns, we encourage you to contact our Customer Service line at 214-472-5535. Your feedback is important to us, and we want to ensure that your concerns are reviewed thoroughly and addressed appropriately. We appreciate yo... read more
It took 5 hrs for an oil change and tire check, then they It took 5 hrs for an oil change and tire check, then they couldn?t turn off the sensors on my tire pressure.
Business response:
Thank you for sharing your experience with us. We apologize for the long wait time and the issues with the tire pressure sensors. This is not the level of service we strive to provide, and we’d like the opportunity to address your concerns. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can ensure a smoother experience for you in the future. Thank you for your patience, and we appreciate your feedback.
The work itself was well done. The work itself was well done. But I am giving 1 star in Customer Service. First of all, I already had a budget for the work performed, and they charged me 115$ more, no matter what. And they never call me before performing the job to request my authorization. Second, even when I speak english, I requested to be attended by somebody speaking spanish because is my tongue language and I don't know some technical words in english related to the job they had to do. So... Mr. Oscar attended me but f... read more
Business response:
Thank you for sharing your experience with us. We are truly sorry to hear about the issues you faced regarding customer service and communication during your visit. We strive to provide excellent service to all our customers, and it’s disappointing to learn that we did not meet your expectations. We would like to address your concerns directly. Please reach out to Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com. He will be more than happy to discuss this matter with you and work towards a resolution. We appreciate y... read more
I have no words to describe the HORRIBLE service that I have no words to describe the HORRIBLE service that your dealership provides. Bought a truck from you last year for my sons high school graduation present. Needles to say that will be the last purchase you every get out of my family. Spent 1800 dollars on a repair that was not done right and it only took a week and a half with no vehicle and you cant provide me with a loaner so I can bring it back to get it the problem solved.
Business response:
Thank you for sharing your experience, and we sincerely apologize for the service you received. It’s unacceptable that you faced these issues, especially after making such an important purchase. Your satisfaction is very important to us, and we want to make this right. Please contact Junior Rodriguez at jrodriguez01@stonebriarchevrolet.com so we can address your concerns directly and work toward a resolution. We appreciate your feedback and the opportunity to improve our service. Thank you for your understanding, and we hope... read more
Awful. Awful. Zero stars if it were possible. Sold me a 2025 when I specifically said I did not want a 2025 but a 2024. My bad for assuming the salesman was showing me what I asked for. Realized this after everything was done at which point he said "oh, we probably don't have anymore of those". Had to pay $1995 for an accessory package that needs to be installed on my own time at my inconvenience. When asked to have this charge removed if I didn't want or need it I was told no. Bad sign when my first thought is "how soon can... read more
Business response:
We’re truly sorry to hear about your experience and understand your frustration. It’s clear that we did not meet your expectations, and we apologize for the inconvenience and confusion regarding the vehicle and accessory package. To address your concerns and find a resolution, please contact our Customer Service line at 214-472-5535. We want to make this right and ensure that your issues are properly addressed. Thank you for bringing this to our attention, and we hope to have the opportunity to restore your confidence in our... read more
Frequently asked questions about Stonebriar Chevrolet
How is Stonebriar Chevrolet rated?
Stonebriar Chevrolet has a 4.4 star rating with 12,992 reviews.
When is Stonebriar Chevrolet open?
Stonebriar Chevrolet is open now. It will close at 9:00 p.m.