This profile has been claimed by the business owner or representative.
Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
We had a great experience getting a unit for ourselves. It was pretty fast and we were able to move our stuff immediately. The price was not too bad not as expensive as other places we called.
I have used Uhaul in Oakley & Brentwood Ca several times to help my adult children move and it has always been pleasant and affordable with the exception of the truck rental on May 15, 2019 from 4700 Main St Oakley ca. First of the estimate was $164 to drive from Oakley to Bethel island when the other local estimates were always under $100. I asked the girl why she put down 100 miles for the move which is 7 miles each way and she said that was the policy for the credit card hold. I signed the papers & was given the key and a... read more
Business response:
Hello Virginia, My name is Kevin Bray; I am the Portfolio Manager for Oakley Self Storage. I am very sorry you had this experience with your U-Haul rental. Oakley Self Storage strives very hard to provide the best customer service experience to our customers. I would greatly appreciate the opportunity to help correct this situation. I have sent you a private message with all my contact details. Please reach out to me so we can make this right. I look forward very much to hearing from you. Best, Kevin
I would like to thank Kim and her staff for going over and beyond in helping us out. She did everything so smoothly and I had no hassle. I would definitely recommend this uhaul place.
(*this is only regarding their UHaul Service) Of the several places one can reserve,pick up, and drop off UHauls, Brentwood Self Storage gives me the most confidence. Twice I have rented one-way trucks from them and had excellent results both times. The staff goes out of their way to explain everything about the truck, help you keep your mileage and gas costs down, and avoid any extra charges. They don't seem to be intent on nickle and diming you to death. Trucks were both as promised; clean, gassed up, and ready to go. Fron... read more
When we got our storage here it was great i was concerned with it being on the 3rd floor but theyassured me our unit was clise to the elevator. And then the elevator breaks down and that was about 2 months ago and is dtill broke down today. Im not sure whats really going on there but since they broke down they have continually told us the samr bullsh.t story that the part would be there on a couple of days. Lies the staff was helpful but we did most of the work hauling all of our things down three flights of stairs ridiculou... read more
Business response:
Hello Robin, My name is Kevin; I am the Portfolio Manager for Oakley Self Storage. I apologize that this is your experience with us. We strive to provide our customers with the best customer service possible. We too have been very displeased with the down time of our elevator system. We have been held at the mercy of our vendor's time-frame. To help reduce the inconvenience we have hired two full time porters to help our tenants bring their items up and down from the 2nd and 3rd floors. I would very much appreciate the ... read more
Office staff was very confused, and unfriendly. Prior to moving out of my storage unit - I had called looking for insight on renting a U-Haul. The office staff was very abrupt when answering the phone, and stated some upsurd policy - That'd I'd have to contact them the day of needing the U-Haul. Which completely makes no sense, for anyone like myself that likes to plan ahead. As well I was charged two months, during my first invoice. I was completely unaware of this. I utilized the storage unit for a month. When I completed ... read more
I rent my uhaul trucks from Brentwood Self Storage on a regular basis for my business, and they have the best customer service! Kim, the manager, and Nichole are always so helpful, friendly, and efficient. Actually everybody I have encountered at this location has been great. They are always so thorough in going over your contract and checking over the truck with you to confirm mileage, damage, etc.. Not all locations do this. They are top notch professionals and you get free popcorn :) Just another bonus when you rent there... read more
For those renting a Uhaul or dropping off Uhaul from this place do make sure that you have the employee walk out with you to check your vehicle in mileage and gas etc. Make sure the amount of fuel and mileage matches your contract before driving off and when you drop off make sure you have employee check the gas amount and mileage before you leave. I was charged 1.5 gallons of fuel (it's not much) but the fact that I stopped and made sure I put gas over the amount I had picked up the van before dropping it upsets me that th... read more
Business response:
Thank you for your comments. I trust the credit issued to you for the misunderstanding was to your satisfaction. Five star customer service and resolution is always our goal at Oakley Self Storage. We hope you'll come tour our climate controlled self storage units if the need arises.
We rented a U Haul today and they had everything ready even the coffee! Excellent customer service! We highly recommend them.
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 575 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.