This profile has been claimed by the business owner or representative.
Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I rent my uhaul trucks from Brentwood Self Storage on a regular basis for my business, and they have the best customer service! Kim, the manager, and Nichole are always so helpful, friendly, and efficient. Actually everybody I have encountered at this location has been great. They are always so thorough in going over your contract and checking over the truck with you to confirm mileage, damage, etc.. Not all locations do this. They are top notch professionals and you get free popcorn :) Just another bonus when you rent there... read more
For those renting a Uhaul or dropping off Uhaul from this place do make sure that you have the employee walk out with you to check your vehicle in mileage and gas etc. Make sure the amount of fuel and mileage matches your contract before driving off and when you drop off make sure you have employee check the gas amount and mileage before you leave. I was charged 1.5 gallons of fuel (it's not much) but the fact that I stopped and made sure I put gas over the amount I had picked up the van before dropping it upsets me that th... read more
Business response:
Thank you for your comments. I trust the credit issued to you for the misunderstanding was to your satisfaction. Five star customer service and resolution is always our goal at Oakley Self Storage. We hope you'll come tour our climate controlled self storage units if the need arises.
We rented a U Haul today and they had everything ready even the coffee! Excellent customer service! We highly recommend them.
I am self employed and utilize Brentwood Self Storage for both a storage space as well as for U-Haul rentals. I receive great customer service for both components. The best part of this business is the staff. David, Kim and the rest of the staff are top notch. If I reserve a U-Haul, they always call me to confirm. The facility is very clean and well maintained. In fact, I always see the staff out there sweeping, blowing or painting to keep things top notch. I will continue to use Brentwood Self Storage for my business needs ... read more
I recently rented a 10'x30' unit here and was impressed with both the staff and the facility. Ken, Kim, Dave, and the other staff were always helpful, friendly, and prompt when I went in to the office. My wife and I needed a unit to store some of our belongings while we had our house up for sale. When selling a house, it is important to have it neat and uncluttered, so a storage unit is a great way to do that. I also wanted to pack and move certain items myself, instead of paying professional movers to do it. Being able to p... read more
Okay...I will be the first to admit you really have to impress me and meet all of my business criteria before I hand out five star reviews. I own a business so I more than expect the same level of service, professionalism, quality and integrity that I give to my very own clients and team. Sometime last year (2015) I stopped by and spent sometime with Ken Maier the manager to evaluate storage options, pricing and security. I was taken back by how accommodating he was in showing me the various "available" units and helping m... read more
My family has done business here many times over the years. My mom has had a storage there for quite some time, and I just had one which I was finally able to empty out (and move into or new place, yay!) Along with the 2 storage rentals, we have also rented 3 U-haul trucks on different occasions. Everyone in the office has always been so kind and helpful, they put some ease to the moving process. Also, I appreciate Ken's uhaul confirmation calls because he clues you in on everything to expect, no surprises! And Kim is always... read more
I would give 100 stars if I could. Look no further. This place is the best in town hands down for a storage facility with exceptional customer service. I had a 10x15 unit for 3 years up until a week ago. This place was always immaculate. I never saw one bug, etc. Ken and Kim always treat you as if your special vip. Their readiness to go above and beyond to satisfy their customers, to make things right, to ensure things run fluid for you is top notch. These guys are the epitome of professional service. I just can't express th... read more
Reserved and picked up uhaul with no issues at all whatsoever!!! Was greeted nicely upon arrival with respect and smiles!! Great customer service!! 10 Stars!!
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 556 reviews.
When is Storelocal Storage open?
Storelocal Storage is open now. It will close at 6:00 p.m.