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Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Rod J. Moved mini storage in Hercules in December 24. Thought this was a nice well kept storage spot. Hadn't been to my storage in awhile, and early August I came to put something inside my storage which was 75% full, when I opened my storage everything was gone except one box and 5 jackets. I was told oh, we never had that happen, and did let someone use your access code. They told me it was cameras on the halls, but I couldn't find no camera in area of my storage. There was one around the corner from my storage. I had to g... read more
Business response:
Hello Rod J., Thank you for taking the time to share your feedback and we appreciate you filing a police report regarding your claim. We take the safety & security of our facility, tenant’s information & stored property very seriously! Our access control system gives the customer full control over how they can share access with family or friends, but the management does not have access to a customer's unit and never shares access codes. Our system also tracks and records every user & unit activity. All activity on your unit ... read more
BEWARE! Dont trust this place. I bought a storage unit and the total cost was over 1200 dollars after 3 dump runs in a big 11 ft by 10 van ! They have me the custimer namr at 1st last name Callins , then when after we cleaned Chris the employeeat the desk told Kisti that we had been done cleaning Serigio Ortegas unit ! Why is he providingfalse statements??? . There was over 70 boxes in that unit and had insulation hanging from the sealing, it was hard to work inside with all that insulation floating in the air. When we opene... read more
Business response:
Hello Luis, We understand your frustration in purchasing a unit from our auction that did not contain as desirable contents as you would have hoped for! This is the nature of a self-storage auction. We do not have any control or prior knowledge of the contents in units that are put up for auction, other than simple photographs. We did offer you assistance as we extended your clean-out time. Clearing out the items in an auction unit is always the auction buyer’s responsibility in order to remain in good standing with the faci... read more
Had a appointment at 2:30pm. Doors locked and no sign. Waited for 30 minutes. Other people waited even longer and no-one showed up. Complete waste of time. Will never trust them again.
Business response:
Kevin, We appreciate & value your feedback as it helps us see area's where we can improve. We strive to provide excellent customer service and would love the opportunity to assist you in the future! It is worth mentioning that, at this location, it is possible to rent a unit and gain access to your unit entirely on your smartphone, without manager assistance.
PLEASE GO SOMEWHERE ELSE. Horrible. So much of my stuff has been destroyed. Everything is drenched (literally wet) in rat piss and shit. Then we discovered roaches, we had already brought them home unknowingly last weekend, I didn't discover evidence(droppings) and a live roach until Tuesday!!!! Now I have an infestation to deal with in my brand new home... babies literally hatched last night, we found babies this morning...AND The prices keep going up. I'm going through my things and moving them to a MUCH cheaper location ... read more
Business response:
We appreciate your feedback, Addi If you would like to discuss your experience further, don't hesitate to reach out to us at 510-592-8008. We would love the opportunity to resolve any issues.
Storage units come and go, the service is what makes you feel like a very valued customer!!!
There is a rodent infestation going on. There was no communication at all until I notice mouse poop. I think they just don't want no one to know. The ladies in the office said I was the only one affected in my area. but I don't agree with that assessment because when I moved out you can see the trail that they used in the back of the unit going into the other units.
Staff is nice but they have rats that will chew through your entire storage and they will only offer you $500. They will also make you pay the rent before they even send you the money. So you will have to pay even when you find out your stuff is destroyed.
People are nice whenever I call so I give stars for that but I am struggling to pay rent and to pay for storage but I have precious things and no where to put them. If I had the means to move my stuff I would because I found much cheaper places but I am strapped financially right now but they're very overpriced compared to others I have called and I get late fee and don't have an issue with late fees what I DO HAVE an ISSUE WITH and feels like a complete scam is their "California late fee" they call it for $50 I mean I cried... read more
Business response:
Hi Dawn, We certainly understand your concerns and sympathize with your situation! Please contact us directly to discuss your account and see if we can come up with a resolution. Thank you!
The woman who appears to be the supervisor at the front desk, training a younger girl-was extremely rude. This isn't the first time but today I decided to speak up about it. My stepdad just passed away and I was helping my mom and she had a check to drop off at their office. My mom wanted to change their account contact info and provide her own email address. My elderly mom couldn't get out of the car so I went in to the office for her and paid her bill and asked to change the email address. My mom is sitting in the car righ... read more
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 559 reviews.
When is Storelocal Storage open?
Storelocal Storage is open now. It will close at 6:00 p.m.