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Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I cannot say enough about the three ladies (Melissa, Tori & Kim) at Brentwood Storage! They came through with an unusual request I had for storage, they are amazing and I highly recommend them. I needed a drive up unit that would accommodate my car for 10 days, not only did they find a special I could use towards that, as I really did not want to pay a full month. The unit was SPOTLESSLY CLEAN! It looked absolutely brand new, inside and out. There is easy access in an out of the facility, with alarm setting on your unit as y... read more
Rented a U Haul from this place on 11-20-21 and customer service was on point! I met with Kim and Makenna and they were very helpful even though they were slammed. I think Makenna was training but she did a very good job. Would highly recommend.
I needed a U-Haul for the day and Brentwood Self Storage as fulfilled my need. The person behind the desk was very friendly. Although the 18-footer that I reserved was not available at that time, she was able to find a solution by offering my their 16-footer which was actually more that enough for my needs. More importantly, there are no extra fees here at Brentwood Self Storage compared to other U-Haul locations nearby.
Kim and Sheldon were so nice and helpful!! It was one of the easiest transactions I've ever done. Everything went smoothly and I ram very pleased.
I was in need for Uhual really badly and very last minute. Kim was such a great help, quick and efficient and so nice!! She made the whole process easy. Definitely would recommend to anyone who is looking for a Uhual.
Whomever she is working today(6/6/21), she is rude as fck, been there a couple of times and thought maybe she had a bad day. Naw, this morning lady is flat out rude. I will never take my business there again
Nice and easy. Clean modern facility - I used the U-Haul rental. Kim was friendly, quick and efficient and helped me with a minor Driver License issue. Better than other U-Haul experiences I've had.
Called an hour before our scheduled pick up to tell us the customer had not returned the truck so now we didn't have one. They did try and call other places for us and found one at Rovers end Marina another 20miles from us( charged by the miles). Rivers end was a little cheaper on mileage price, we had to go a truck size up because that's all they had. I would not recommend this place.
Business response:
Dear Jennifer, I apologize for any inconvenience you had with your U-Haul reservation. In our defense, we notified you as soon as we were notified by the previous customer that the truck wasn't going to be returned on time. We did everything we could to ensure you were able to move forward with your plans including calling every U-Haul Dealers in the area to find a truck. Lucky enough, we did find you the last available truck in the this area. I know it was not at your preferred pick up location but it was the best we co... read more
DO NOT USE IF YOU ARE RENTING A UHAUL! Worst experience ever. They did not have my U-Haul rental ready at the time specified, delaying my move by 2 hours. Staff is rude and unprofessional. There are literally 10 other U-Haul vendors in Oakley, and my advice is to go with one of them if you need to be able to pick up a truck on a specific date/time. 5/4/21 Update: I see the Manager replied, so I'm updating this to point out the perfect example of them not knowing what's going on. No one ever called me, and that's becaus... read more
Business response:
Dear Chris, We are sorry that you had a bad experience at hour facility. However, our office staff attempted to contact you several times, via email, text, and phone call, to let you know we would not be able to accommodate your desired 7am pick up time, as our office does not open until 9am. Our office hours are clearly posted on our website and on the U-Haul website. At Oakley Self Storage, we always strive to provide the highest level of customer service, and we work hard to accommodate all U-Haul requests to the exte... read more
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 559 reviews.
When is Storelocal Storage open?
Storelocal Storage is open now. It will close at 6:00 p.m.