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Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Whomever she is working today(6/6/21), she is rude as fck, been there a couple of times and thought maybe she had a bad day. Naw, this morning lady is flat out rude. I will never take my business there again
Nice and easy. Clean modern facility - I used the U-Haul rental. Kim was friendly, quick and efficient and helped me with a minor Driver License issue. Better than other U-Haul experiences I've had.
Called an hour before our scheduled pick up to tell us the customer had not returned the truck so now we didn't have one. They did try and call other places for us and found one at Rovers end Marina another 20miles from us( charged by the miles). Rivers end was a little cheaper on mileage price, we had to go a truck size up because that's all they had. I would not recommend this place.
Business response:
Dear Jennifer, I apologize for any inconvenience you had with your U-Haul reservation. In our defense, we notified you as soon as we were notified by the previous customer that the truck wasn't going to be returned on time. We did everything we could to ensure you were able to move forward with your plans including calling every U-Haul Dealers in the area to find a truck. Lucky enough, we did find you the last available truck in the this area. I know it was not at your preferred pick up location but it was the best we co... read more
DO NOT USE IF YOU ARE RENTING A UHAUL! Worst experience ever. They did not have my U-Haul rental ready at the time specified, delaying my move by 2 hours. Staff is rude and unprofessional. There are literally 10 other U-Haul vendors in Oakley, and my advice is to go with one of them if you need to be able to pick up a truck on a specific date/time. 5/4/21 Update: I see the Manager replied, so I'm updating this to point out the perfect example of them not knowing what's going on. No one ever called me, and that's becaus... read more
Business response:
Dear Chris, We are sorry that you had a bad experience at hour facility. However, our office staff attempted to contact you several times, via email, text, and phone call, to let you know we would not be able to accommodate your desired 7am pick up time, as our office does not open until 9am. Our office hours are clearly posted on our website and on the U-Haul website. At Oakley Self Storage, we always strive to provide the highest level of customer service, and we work hard to accommodate all U-Haul requests to the exte... read more
I had been a customer for 6 months. I realized my monthly bill had went up so I went in to speak to someone about my unit/billing cycle. Kim who is the manager was rude and unprofessional. She has no customer service skills and seemed to not want to help me. I asked her if there was any specials going on for the month if I down sized units. She said "no there wasn't and that no smaller units were available." Then an employee said to her that they did have a smaller unit available in front of me. Then Kim had no choice but to... read more
Business response:
Hello Rosa, Thank you for your feedback. We are very sorry to hear that you didn't receive the level of customer service we strive to provide to every customer! Brentwood Self Storage Team
We used Brentwood Self Storage to rent U-Haul's on two occasions. Both time's the staff was friendly and informative, the office was clean and organized, and we were able to pick up some last minute moving supplies. The trucks were clean, gassed up and were available at the time promised. I would highly recommend them based on friendly, courteous staff alone.
Business response:
Thank you so much for your kind words, Sean. We really appreciate you taking the time out to share your experience with us. Cheers, Brentwood Self Storage
Just had a great experience here! The two ladies working were so nice and helpful. Thank you for a great experience and the smiles.
Business response:
Hi Joan- We're glad you had a great experience with us! At Brentwood Self Storage, we strive to provide the best customer service experience.
Came in to buy some moving boxes and inquire about uhaul rentals. Staff was friendly and helpful. Front office was clean and organized.
Business response:
EJ T, We are so pleased you are happy with the services we offer. Our goal is great customer service with a smile and the best value at Brentwood Self Storage. Thank you again!
I'm very unhappy with the service I've received from Oakley Self Storage. At first things were fine, they signed me up and I moved my things into their storage very easily. However...in month two they charged me full-rate when it should've been 50% for the first two months. I called and spoke to Sienna (sp?) who told me she would have the manager Kim get in touch with me the next business day. That was on 8/6/19, since then I have not received any communication about what's going on. I haven't gotten a refund for the overcha... read more
Business response:
Hi Art, thank you for taking the time to speak with me the other day. I again apologize the for the inconveniences we caused you. I am very happy that we were able to correct the issue to your satisfaction. We strive to provide the best customer service to our customers, and I am glad to have the opportunity to continue to earn your business. Please feel free to reach out to me anytime. Best, Kevin Bray - Portfolio Manager
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 575 reviews.
When is Storelocal Storage open?
Storelocal Storage is closed now. It will open at 9:00 a.m.