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Storelocal Storage
- Self Storage
- Concord, CA
About this business
Location details
4900 Marsh Dr, Concord, CA, 94520, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Just had a great experience here! The two ladies working were so nice and helpful. Thank you for a great experience and the smiles.
Business response:
Hi Joan- We're glad you had a great experience with us! At Brentwood Self Storage, we strive to provide the best customer service experience.
Came in to buy some moving boxes and inquire about uhaul rentals. Staff was friendly and helpful. Front office was clean and organized.
Business response:
EJ T, We are so pleased you are happy with the services we offer. Our goal is great customer service with a smile and the best value at Brentwood Self Storage. Thank you again!
I'm very unhappy with the service I've received from Oakley Self Storage. At first things were fine, they signed me up and I moved my things into their storage very easily. However...in month two they charged me full-rate when it should've been 50% for the first two months. I called and spoke to Sienna (sp?) who told me she would have the manager Kim get in touch with me the next business day. That was on 8/6/19, since then I have not received any communication about what's going on. I haven't gotten a refund for the overcha... read more
Business response:
Hi Art, thank you for taking the time to speak with me the other day. I again apologize the for the inconveniences we caused you. I am very happy that we were able to correct the issue to your satisfaction. We strive to provide the best customer service to our customers, and I am glad to have the opportunity to continue to earn your business. Please feel free to reach out to me anytime. Best, Kevin Bray - Portfolio Manager
We had a great experience getting a unit for ourselves. It was pretty fast and we were able to move our stuff immediately. The price was not too bad not as expensive as other places we called.
I have used Uhaul in Oakley & Brentwood Ca several times to help my adult children move and it has always been pleasant and affordable with the exception of the truck rental on May 15, 2019 from 4700 Main St Oakley ca. First of the estimate was $164 to drive from Oakley to Bethel island when the other local estimates were always under $100. I asked the girl why she put down 100 miles for the move which is 7 miles each way and she said that was the policy for the credit card hold. I signed the papers & was given the key and a... read more
Business response:
Hello Virginia, My name is Kevin Bray; I am the Portfolio Manager for Oakley Self Storage. I am very sorry you had this experience with your U-Haul rental. Oakley Self Storage strives very hard to provide the best customer service experience to our customers. I would greatly appreciate the opportunity to help correct this situation. I have sent you a private message with all my contact details. Please reach out to me so we can make this right. I look forward very much to hearing from you. Best, Kevin
I would like to thank Kim and her staff for going over and beyond in helping us out. She did everything so smoothly and I had no hassle. I would definitely recommend this uhaul place.
(*this is only regarding their UHaul Service) Of the several places one can reserve,pick up, and drop off UHauls, Brentwood Self Storage gives me the most confidence. Twice I have rented one-way trucks from them and had excellent results both times. The staff goes out of their way to explain everything about the truck, help you keep your mileage and gas costs down, and avoid any extra charges. They don't seem to be intent on nickle and diming you to death. Trucks were both as promised; clean, gassed up, and ready to go. Fron... read more
When we got our storage here it was great i was concerned with it being on the 3rd floor but theyassured me our unit was clise to the elevator. And then the elevator breaks down and that was about 2 months ago and is dtill broke down today. Im not sure whats really going on there but since they broke down they have continually told us the samr bullsh.t story that the part would be there on a couple of days. Lies the staff was helpful but we did most of the work hauling all of our things down three flights of stairs ridiculou... read more
Business response:
Hello Robin, My name is Kevin; I am the Portfolio Manager for Oakley Self Storage. I apologize that this is your experience with us. We strive to provide our customers with the best customer service possible. We too have been very displeased with the down time of our elevator system. We have been held at the mercy of our vendor's time-frame. To help reduce the inconvenience we have hired two full time porters to help our tenants bring their items up and down from the 2nd and 3rd floors. I would very much appreciate the ... read more
Office staff was very confused, and unfriendly. Prior to moving out of my storage unit - I had called looking for insight on renting a U-Haul. The office staff was very abrupt when answering the phone, and stated some upsurd policy - That'd I'd have to contact them the day of needing the U-Haul. Which completely makes no sense, for anyone like myself that likes to plan ahead. As well I was charged two months, during my first invoice. I was completely unaware of this. I utilized the storage unit for a month. When I completed ... read more
Frequently asked questions about Storelocal Storage
How is Storelocal Storage rated?
Storelocal Storage has a 4.6 star rating with 556 reviews.
When is Storelocal Storage open?
Storelocal Storage is open now. It will close at 6:00 p.m.