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Stress-Free Auto Care
- Auto Repair
- Sacramento, CA
About this business
Location details
2620 Arden Wy, Sacramento, CA, 95825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
scheduled an appointment to have several things done. immediately told I scheduled too much as they were too busy. Didn't look at the car for 5 hours. found an urgent problem but didn't have parts or time to fix it. I drove off fearing my car was unsafe and found another place to fix it next day. They told me the battery was bad and it is not. I have had other extremely good experiences here. Naomi was new at the front desk and not very helpful in terms of communication, concern or options. She was disrespectiful of my t... read more
Business response:
Hey Sue! I apologize were not able to complete your repairs the same day. I know we were able to finish your originally requested services, the diagnostic, but we weren't able to locate those parts for same-day delivery. Unfortunately, parts availability is outside of our control. I also looked over the inspection report and confirmed, with a picture of the battery being tested, that it did fail the test when it was in the shop. If you have concerns, I would recommend reaching out to the shop at 916-484-7664, and Alex (The m... read more
Wasn't pleased with the reception I got from an initial call. It was far from stress free.
Business response:
We sincerely apologize for your negative experience with our reception service. Please call us at (916) 484-7664 to discuss your concerns directly.
Overpriced & drawn out. It took three days for an engine diagnostic, with an appointment.
Business response:
I am so sorry to hear about your poor experience. We strive to make sure a customer is NEVER treated this way. I would urge you to please reach out to the store Tuesday-Thursday next week when the manager is there. He will make sure we rectify this situation for you.
WAY too overpriced and much was left to be desired by way of customer service. When I first arrived I was completely ignored. When I decided to break the rude & awkward silence and introduce myself, before I could finish my statement and say why I was there Tom (I believe that was his name) just walked out! He came back in a few secs later, offering a lackluster "hi" and left again. Had I not been in a pinch I would have certainly taken my business elsewhere-which is exactly why I didn't continue my business there; that and ... read more
Business response:
I am so sorry to hear about your poor experience. We strive to make sure a customer is NEVER treated this way. I would urge you to please reach out to the store Tuesday-Thursday next week when the manager is there. He will make sure we rectify this situation for you.
Stay away from this store, you can check their reviews, they only response and reply to 5 stars review and completely ignore people tell the truth and problem they encounter. The store upsell everything you don't need, brought the car for brake check and tell me all kind of stuff I don't need, -cabin filter, which I change it 7 months ago, I check it myself again and it look fine. -windshield fluid and coolant, which is fine before I brought in -motor oil a little below dip stick min, told me I need oil change, which I di... read more
Business response:
Please accept our apologies for your experience. Your feedback is important to us. Thank you for sharing your experience.
Brought car for brake check and they suggest brake and rotors replacement,oil change, cabin filter change, coolant change etc. They up sales service don't really need and not provide a real solution. They said I need oil change because dipstick didn't show oil and it need at least two quart. Oil change is only a temporary fix, they didn't even check why oil is low/burn, if I need temporary fix, they can just fill it up, why I need to pay $100 for an oil change? Car use 0W-20 oil and they try to put 5W-20 oil. I won't rec... read more
I was trying to get service on a car I need worked on and when I called and was taking to the tech he didn't wanna help and just hung up on me very unprofessional
Business response:
Thank you for bringing this to our attention. We value your input. Please feel free to reach out to us at (916) 484-7664 to discuss this further.
I called and they were able to get me in and change both my back and front brakes within the same day and before end of day. Everyone was really friendly and transparent about the entire process, also have a livestream to see when they're working on your car which is the first I've ever seen lol
Business response:
That’s awesome to hear! We’re so glad we could get you in quickly and take care of your brakes all in the same day—it’s all about keeping things convenient and stress-free. It’s great to know you appreciated the friendly service and transparency, and we love that the livestream feature stood out to you! It’s just one more way we aim to build trust and keep you in the loop. We’re here whenever you need us again. Have a fantastic Stress-Free day!
Stress-Free Auto Care truly live up to their name. Andrew Waibel took care of every single one of my concerns with my 2016 Dodge Charger and then some. He really worked to keep the costs down and to ensure that he could fix all of them. I really love the texts and thorough inspections that include photos and notes, it helped me feel at ease and well informed. I will be coming here from now on for all my mechanical repairs. Oh! And if you get their FREE license covers placed on your car, you'll get a discount on your next ser... read more
Business response:
Thank you so much for your glowing review! We’re thrilled to hear that Andrew went above and beyond to address all your concerns with your Dodge Charger while keeping costs down. It’s great to know that the detailed inspections, photos, and notes gave you peace of mind and kept you well-informed throughout the process—that’s exactly what we aim for! We’re also glad you appreciated the free license plate covers and the discount they bring for your next service. Your recommendation means the world to us, and we’re so excited... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 598 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.