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Stress-Free Auto Care
- Auto Repair
- Sacramento, CA
About this business
Location details
2620 Arden Wy, Sacramento, CA, 95825, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I spoke to Stress Free auto yesterday and they told me there would be no charge to examine my brakes and when he discovered I wasn't going to use this service I was charged 64 dollars for a brake inspection. A BLATANT LIE! I want a refund or I will be telling everyone in my group about how you deceive your potential customers.
Business response:
Hey Rodney! I believe the manager Naomi has already reached out to resolve this issue. If she hasn't give her a call at the shop. 916-484-7664, thanks.
I've had mixed experiences with this shop, and unfortunately, my recent visit confirmed some ongoing issues. The sales approach here tends to lean more toward upselling than actual car care. They often recommend services you may not need, banking on customers not knowing the difference. My mother was charged over $750 for an air filter replacement and a transmission flush -- only for us to later learn the transmission issue was part of a manufacturer recall and didn't require any service at all. The air filter didn't need r... read more
Business response:
We understand your frustration with the upselling and unnecessary services. This experience doesn't reflect our values. Please contact us at (916) 484-7664 to resolve this matter.
Scheduled an oil change and requested an inspection of the front suspension and steering components due to abnormal sounds similar to binding or worn components while turning. I mentioned the parking brake pedal needed adjustment but was told that would require disassembly of the rear brakes. The oil change was completed, but no findings from the test drive and inspection. While up on the hoist, the technician notices a small wet area where the oil pan meets the engine block described as an "active leak". In addition, the ... read more
Business response:
Brian, we are sorry you had an unpleasant experience. I am happy to discuss a solution directly if you'd like to reach to the shop. Thank you 916 484-7664
scheduled an appointment to have several things done. immediately told I scheduled too much as they were too busy. Didn't look at the car for 5 hours. found an urgent problem but didn't have parts or time to fix it. I drove off fearing my car was unsafe and found another place to fix it next day. They told me the battery was bad and it is not. I have had other extremely good experiences here. Naomi was new at the front desk and not very helpful in terms of communication, concern or options. She was disrespectiful of my t... read more
Business response:
Hey Sue! I apologize were not able to complete your repairs the same day. I know we were able to finish your originally requested services, the diagnostic, but we weren't able to locate those parts for same-day delivery. Unfortunately, parts availability is outside of our control. I also looked over the inspection report and confirmed, with a picture of the battery being tested, that it did fail the test when it was in the shop. If you have concerns, I would recommend reaching out to the shop at 916-484-7664, and Alex (The m... read more
Wasn't pleased with the reception I got from an initial call. It was far from stress free.
Business response:
We sincerely apologize for your negative experience with our reception service. Please call us at (916) 484-7664 to discuss your concerns directly.
Overpriced & drawn out. It took three days for an engine diagnostic, with an appointment.
Business response:
I am so sorry to hear about your poor experience. We strive to make sure a customer is NEVER treated this way. I would urge you to please reach out to the store Tuesday-Thursday next week when the manager is there. He will make sure we rectify this situation for you.
WAY too overpriced and much was left to be desired by way of customer service. When I first arrived I was completely ignored. When I decided to break the rude & awkward silence and introduce myself, before I could finish my statement and say why I was there Tom (I believe that was his name) just walked out! He came back in a few secs later, offering a lackluster "hi" and left again. Had I not been in a pinch I would have certainly taken my business elsewhere-which is exactly why I didn't continue my business there; that and ... read more
Business response:
I am so sorry to hear about your poor experience. We strive to make sure a customer is NEVER treated this way. I would urge you to please reach out to the store Tuesday-Thursday next week when the manager is there. He will make sure we rectify this situation for you.
Stay away from this store, you can check their reviews, they only response and reply to 5 stars review and completely ignore people tell the truth and problem they encounter. The store upsell everything you don't need, brought the car for brake check and tell me all kind of stuff I don't need, -cabin filter, which I change it 7 months ago, I check it myself again and it look fine. -windshield fluid and coolant, which is fine before I brought in -motor oil a little below dip stick min, told me I need oil change, which I di... read more
Business response:
Please accept our apologies for your experience. Your feedback is important to us. Thank you for sharing your experience.
Brought car for brake check and they suggest brake and rotors replacement,oil change, cabin filter change, coolant change etc. They up sales service don't really need and not provide a real solution. They said I need oil change because dipstick didn't show oil and it need at least two quart. Oil change is only a temporary fix, they didn't even check why oil is low/burn, if I need temporary fix, they can just fill it up, why I need to pay $100 for an oil change? Car use 0W-20 oil and they try to put 5W-20 oil. I won't rec... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 711 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.