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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I just had my oil changed @ Stress-Free Auto Care in San Mateo. I believe it was the business manager who I spoke with. He was so helpful and friendly and created a pleasant experience. Although they found several things on my car that need attention, I did not feel pressured to let them fix them. It was so helpful to find out I needed new tires as I am planning a lot of driving in the near future. I love that I can go to the website and get a general quote for various services. Thanks to the entire staff for a "Stree-free" ... read more
Business response:
Thank you so much for your thoughtful 5-star review! We’re happy to hear that you had a pleasant experience with us, and that our team could assist you without making you feel pressured. It’s great to know that the inspection was helpful for your upcoming travels, and we’re glad you found our online quote feature convenient. We appreciate your trust and look forward to helping you again in the future! Best regards, Sanjeev Pal General Manager, Stress Free Auto Care
0/10 DO NOT RECOMMEND. There is nothing "stress free" about them. Their customer service is awful and completely unhelpful, not to mention that their "practices" leave you feeling scammed. We brought our vehicle here after experiencing a couple of issues which they diagnosed. Our AC had stopped working. They kept the vehicle for several days and "fixed" it, however it never fully returned to 100% functional. They also said they would order a part for another repair and call us when it arrived so they could conduct the work. ... read more
Business response:
Dear N B, Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced with our service. Your concerns are important to us, and we’re genuinely sorry for not meeting your expectations. We’ve recently made significant staffing changes to enhance our service quality and prevent similar issues in the future. Additionally, there was no charge for the previous service, and we always aim to ensure our clients are fully informed and satisfied. Given the complexity of your vehi... read more
Great experience with the Stress Free team in San Mateo! Sanjeev was awesome and helped me prioritize the urgent repairs we got done during this visit and helped me plan the repairs to be performed during my next service. I will definitely be bringing my other vehicles to be taken care of here. Highly recommend giving them a try if you haven't already! Thanks again!
Business response:
We're thrilled to hear you had a great experience with our team in San Mateo! It’s awesome that Sanjeev could help you prioritize the urgent repairs and plan for future ones. We’re glad to know you’ll be bringing your other vehicles to us, and we really appreciate the recommendation. Thanks so much for choosing us, and we look forward to seeing you again! Have a wonderful Stress-Free day!
amazingly flexible in terms of scheduling an appointment. super responsive and friendly in answering any questions prior to the appointment. very professional and great service
Business response:
We’re thrilled to hear that our flexibility, responsiveness, and professionalism made your experience a great one! It’s fantastic to know that we could answer all your questions and provide the service you needed. Thanks for the kind words, and have a wonderful Stress-Free day!
WARNING: THEIR ALIGNMENT MACHINE IS (ironically) OUT OF ALIGNMENT. AVOID. First, I have to say that the people running the place are very personable and the webcam to watch your car being worked on is a neat, modern touch. However, no matter how nice of an establishment this place may be, it can't be ignored that their inadequately maintained equipment ended up costing me hundreds of dollars in new tires and new alignment. Of course I'll give the details, because it pains me to have to negatively review a place so I won't do... read more
Business response:
Thank you for taking the time to provide such a thorough account of your experience. We sincerely apologize for the issues you encountered and the subsequent costs you incurred. Your feedback is invaluable, and we take it very seriously. We strive to maintain all of our equipment to the highest standards, and it’s clear that we fell short in this instance. We are currently conducting a thorough review of our alignment machine to ensure that it is properly calibrated and functioning correctly, and we will take immediate step... read more
My battery was buggy and had to be replaced. It was already end of business day and I had to get my car fixed as it was "Back to School" the day after. I called Stress-Free and they were courteous enough to bring me in quickly and replace my battery in 30 mins. Sanjeev was just amazing and the man who made it all happen. Thanks guys for such an great customer service.
Business response:
We’re so glad we could help you out in a pinch! It’s great to hear that Sanjeev and the team were able to get your battery replaced quickly, especially with the "Back to School" rush. Thanks for choosing us and for sharing your experience. We’re always here when you need us. Have a wonderful Stress-Free day!
Was very considerate and fast with service. They could've found other reasons to do more work and charge me more, but they didn't do that.
Business response:
It's great to hear that you had a positive experience with our service! We believe in being honest and transparent with our customers, so we're glad you felt we were considerate and efficient without pushing for unnecessary work. Thanks for trusting us, and have a wonderful Stress-Free day!
I had fantastic first and second experiences with them. They have invested in a state-of-the-art computer system that makes scheduling and repairing cars fast, high quality, and simple to experience. They also provide detailed documentation on current repairs and costs. Additionally, the company includes a list of other maintenance needed with the estimated costs. So far, I'm really impressed.
Business response:
We’re so happy to hear that your first and second experiences with us have been fantastic! It’s great to know that our state-of-the-art system and detailed documentation have made things easier for you. We’re committed to providing a seamless and high-quality experience every time, so your kind words mean a lot. Thanks for sharing your experience, and have a wonderful Stress-Free day!
Very good service and very satisfied with the work!! Nice hardwokers!! I liked it because they estimate the cost and they always let you know what they are doing to the car!
Business response:
Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you had a positive experience at Stress Free Auto Care. Our team is dedicated to providing top-notch service and ensuring that our customers feel comfortable and informed throughout the entire process. We believe in transparency and want you to have full visibility into the work being done on your vehicle. We're delighted that you found our staff friendly and that you appreciated our commitment to explaining the service to y... read more
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 638 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open tomorrow at 8:00 a.m.