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Stress-Free Auto Care
- Auto Repair
- San Mateo, CA
About this business
Location details
3825 S El Camino Real, San Mateo, CA, 94403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Went in for a deflating tire that had run over a screw. They took me in in no time and got my car up and running within an hour. Excellent service, really nice staff, nice lounge with amenities.
Business response:
Thank you for sharing your experience! We're so glad we could help get that tire taken care of quickly and get you back on the road without any hassle. It’s great to hear you enjoyed the lounge and felt comfortable while waiting. We’ll pass your kind words along to the team—they’ll really appreciate it! Thank you, and have a wonderful Stress-Free day!
I was referred to this auto shop by my online tire store for installation. The staffs were very professional, the manager is exceptional. He has eyes on everything. Every little detail. They are lucky to have him. The online store didn't confirm with Stress-free, but, they made it work and I didn't have an appointment, as I was not notified and required to have one. Thus, I am basically a walk-in. Nevertheless, I was treated professionally and asked to be patient and I understand my situation. The waiting area is very nice, ... read more
Business response:
Wow, thank you for taking the time to share such an in-depth and glowing review! It’s so great to hear how much you appreciated the professionalism, efficiency, and care from our team—even with the unexpected circumstances of being a walk-in. We’re thrilled that we could make the process smooth and truly “stress-free” for you. The fact that you noticed the attention to detail, the fully automated updates, and the care we take with every customer (even the "tough" ones!) means the world to us. We'll definitely share your k... read more
I recently visited Stress Free Auto Care in San Mateo for a wheel alignment, and unfortunately, the experience was anything but stress-free. I was given an appointment time of 9:00 AM and arrived promptly, only to have my vehicle sit untouched until 11:30 AM. I had to sit there in person for a wasteful 2.5-hour delay that could have been entirely avoided with proper scheduling. While they're quick to respond to Yelp messages, the actual service management is a different story. When I inquired about the excessive wait, I was ... read more
Business response:
Dear Murray, Thank you for taking the time to share your feedback about your visit to Stress Free Auto Care. We sincerely apologize for the inconvenience caused by the delay during your appointment. At the time of your visit, we anticipated a heavier than usual workload and did our best to communicate the potential for extended wait times. We understand this was not ideal and regret any disruption it caused to your day. To help ease the situation, we offered a ride home and discounted the service as a gesture of goodwi... read more
Although this place is convenient and is stress free to take my cars, this time around it wasn't as informative or proactive on customer service. Unfortunately, they charged me twice for a diagnostic check for 2 different concerns. I understand but I didn't think it a reasonable way to service. My other go to repair shop would have done a 1 charge or not even charge. Only reason I brought it here was convenience and closer to home, needed immediate service on a weekend instead driving across the bridge. As for repair feedbac... read more
Business response:
Dear Victoria, Thank you for sharing your feedback and for giving us another opportunity to assist with your vehicle. We sincerely regret that this visit did not meet your expectations, especially in terms of customer service and communication. Regarding the diagnostic charges, we understand your concern. Each diagnostic check is specific to the issue at hand, but we recognize that this approach may not have felt reasonable to you compared to your experiences elsewhere. We will review our policies to ensure they are as... read more
I felt they were very knowledgeable and explained my problem well. The service over the phone was excellent. I would def recommend to my friends!
Business response:
Thank you for the kind words! We're so glad to hear that our team provided excellent service and clearly explained your issue. Knowing you'd recommend us to your friends means the world to us! We're here anytime you need us—have a fantastic Stress-Free day!
They were super nice, just couldn't help w/ the transmission work we needed. :( I would've definitely used them because they seemed so helpful.
Business response:
Thank you for the kind words! We’re sorry we couldn’t assist with your transmission work, but we truly appreciate your understanding and the trust you showed in us. It means a lot that you felt our team was helpful and kind. If there’s ever anything else we can assist you with, we’re here for you. Wishing you the best with your repairs and a Stress-Free day!
Great service, fair price, and keeps you informed via text message and email finished on time
Business response:
Thank you for the great feedback! We’re so glad you appreciated our service, fair pricing, and timely updates via text and email. Keeping you informed and finishing on time are top priorities for us. We’re here whenever you need us—have a fantastic Stress-Free day!
The staffs are nice and knowledgeable. They will let you know if they had shot technicians on the day of your appointment and re-schedule immediately for you.
Business response:
We're so glad we could help you out with your steering wheel issue and get it fixed under warranty the same day. Thank you for choosing us for your routine maintenance and for your kind words. Thank you and have a wonderful Stress-Free day!
They were very helpful, professional and informative! Thank you- stress free for sure!
Business response:
Thank you for the kind words! We’re so happy to hear you had a helpful, professional, and informative experience—that’s exactly what we aim for. Glad we could make it truly stress-free for you! Have a wonderful Stress-Free day, and we’ll see you next time!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 850 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.