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Stress-Free Auto Care
- Auto Repair
- Campbell, CA
About this business
Location details
2970 S Winchester Blvd, Campbell, CA, 95008, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
I went in Saturday. They were extremely short handed. My oil change appointment was at 10am. I was planning to wait around for an hour or so. The technician told me they were way behind and my car wont be ready until until 1 or 2pm. I decided not to wait for 3 or 4 hours and walked home. It took me 45 mins to walk home in the hot sun. They ended up calling me at 3:30pm. I would give 4 stars if not for the long wait and consequently had to walk home. They have a good coupon special for first time customer oil change. If that'... read more
Business response:
Thank you for this feedback PK, I regret your first impression of our business was on an unfortunately short handed day. This is not the norm nor was our intention to make you wait this long. I would love the opportunity to give you another impression of our services and offerings. Don't hesitate to call me directly at 650-963-0373 should another inquiry arise. Thank you again for the feedback.
"Stress Free"? The most stressful experience I've had in my life in all 24+ years of owning/repairing multiple cars. This shop has the worst combination of an unprofessional careless "always in hurry" mechanic (Larry) and careless manager with attitude (Jose). If you are unlucky to have to use this shop, make sure you work with a good manager, Max, who is really professional and caring. But it will not save you from Larry breaking your vehicle.... Expect to get your car back in a worse shape than when you left it, as it happ... read more
The front office staffFriendly, knowledgeable, open and honest. Very accommodating during the intense heart wave.
Business response:
We're glad to hear that our front office staff made such a positive impression on you, especially during the intense heat wave. Thank you for your kind words about their friendliness, knowledge, and honesty. Thank you and have a wonderful Stress-Free day!
Thanks Ricky and team for fitting me in at the last minute. A few things about this location: recently added to the Stress Free company a few months ago- prior it was a shop that has been around for 40 plus years. The team gels well together and it shows. The intake online crew is different than the team in the shop. I got lucky and did not schedule during the 3 day weekend. I suggest calling the shop directly to cross check hours. They accept camper vans which is awesome. I was able to get an inspection change in brake flui... read more
Business response:
Thanks a ton for the detailed feedback! We're thrilled to hear that Ricky and the team made your visit smooth and enjoyable. It's great to know that you appreciated the cleanliness, the convenience of our location, and the added touches like coffee and snacks. We're proud of our crew and their ability to work together seamlessly, even as a new addition to the Stress-Free family. It's also fantastic to hear that our services for camper vans, along with our transparent inspection process, met your expectations. We look forward... read more
great quality service. The guys are always super communicative and make it really easy to understand where costs are coming from. Always appreciate their efficiency and customer servic.
Business response:
Thank you for your kind words! We're thrilled to hear that you appreciate our clear communication and efficient service. Our goal is to make things as transparent and easy to understand as possible. We look forward to continuing to serve you. Thank you and have a wonderful Stress-Free day!
I have been getting my car serviced only at the dealership, and after having an unpleasant experience during my last maintenance check I decided to go elsewhere. I found Stress Free Auto Care on Yelp because I was due for my next maintenance check, oil change, and needed new tires. Max was wonderful to work with and was very honest, knowledgeable, and thorough about the recommended services for my car. He was clear about what services were critical and which ones can be delayed for a future visit. Communication was excellent... read more
Business response:
Thank you so much for your detailed and thoughtful review! We're absolutely thrilled to hear about your positive experience with Max and our team. It's fantastic to know that the clear communication, detailed inspection reports, and fair pricing made such a difference for you. We always strive to provide the best service and care for our customers, and it’s wonderful to see that reflected in your visit. We look forward to seeing you again for your next service. Thank you and have a wonderful Stress-Free day!
I just had my classic 1995 Mazda Miata serviced at the Stress Free Auto Care Campbell location. I had been a Made in Japan customer for many years and was happy to see the service is even better now. Rick had been with Made in Japan, and I was relieved to see he stayed with the new owners. He is always knowledgeable and helpful and kept me updated by text as to where they were with the service. I even paid by text which made the pickup much faster. I will now be a faithful Stress Free customer. Give them a try at one of thei... read more
Business response:
Thanks so much for sharing your experience with us! It's great to hear that you enjoyed our updated services and the smooth transition from Made in Japan. Rick is indeed a wonderful part of our team, and we're thrilled to know his dedication made your visit a positive one. The text updates and payment option are all about making things convenient for you. We look forward to seeing you again at Stress-Free Auto Care and appreciate you recommending us. Have a wonderful Stress-Free day!
Great customer service. Open on Saturday which was helpful. Diagnosed our car, then provided us with solution to fix problem. Very helpful and friendly. Will come back if we have another issue that needs attention.
Business response:
Thank you for sharing your positive experience with us! We're thrilled to hear that our Saturday hours helped and that our team was able to diagnose and resolve the problem with your car efficiently. We're always here to help whenever you need us and look forward to assisting you again in the future. Have a wonderful Stress-Free day!
I brought my car in for an oil change. Service was quick, staff friendly, good service. I will definitely be back.
Business response:
Thrilled to hear your visit for an oil change went smoothly! It's awesome that you found our team friendly and the service to your satisfaction. We're all about making sure your experience is as stress-free as possible. Can't wait to see you again for your next service. Thank you and have a wonderful Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.5 star rating with 600 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.