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Stress-Free Auto Care
- Auto Repair
- Montclair, CA
About this business
Location details
5512 Arrow Highway, Suite A, Montclair, CA, 91763, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Great service. Had my AC fixed at another shop 2 months ago and it stopped working. Took it to Joel's. They looked at it right away, found a workmanship problem from the previous shop and fixed it in 15 min. Wow! I have to hold back a 5 start rating until I've used them several times, but I'll definitely be coming back.
Everything! they don't listen left grease on my car charger for uber when they say it's free just all around horrible
Business response:
Hi Cathy, Thank you for taking the time to share your feedback. We're very sorry to hear that your experience left you so disappointed. Reading your review, it's clear that you left feeling unheard and that we didn't provide the level of care and attention you expected. We also understand your concerns about the condition in which your vehicle was returned. Our customers should never leave feeling that their vehicle wasn't treated with the same level of care and respect that we would expect for our own. At Stress-Free Aut... read more
My radiator was busted and needed repair everywhere else wasn't gonna have availability until after the holidays. Fortunately, they were available for a drop off same day. They took care of everything. They make sure to clarify with me and communicate with me and everything that needed to be done on my car, including the initial problem and they walked me through the entire process no hidden fees no bullshit no scam like behavior. They were very clear, concise and communicative and that's the one thing I love it's hard to fi... read more
Business response:
Thank you so much for sharing this—your words mean a lot! We’re really glad we could help you out quickly, especially around the holidays when timing can be extra stressful. It’s awesome to hear the team kept everything clear, honest, and upfront throughout the process. That kind of transparency and communication is exactly what we believe in, and we’re so glad it made a difference for you. Thank you and have a wonderful Stress-Free day!
They need to change there name. Horrible customer service. Was told the wait would be 45 min to 1 hour that was not the case even with an appointment they don't care. Save your time and go to a different shop
I'm really disappointed with the lack of transparency regarding the transmission flush quote I received. I requested a quote through Yelp and was told the estimated cost would be between $170 and $220. Nowhere in that estimate was it mentioned that this price did not include the filter. Once I arrived after driving from Riverside to Montclair. I was informed the actual cost would be closer to $500. This was a frustrating and avoidable experience that wasted my time. In the future, please provide a complete and accurate brea... read more
Business response:
Hello Christopher, We’re genuinely sorry to hear about your experience and understand your frustration. It’s never our intention for any customer to feel dissatisfied with our service. Please know that we take issues like this seriously, and we’d love the opportunity to make things right. If you’d be willing to reach out to us directly, we’re more than ready to discuss this situation with you and help resolve it. We strive to deliver the best service, and your feedback will help us improve. Thank you for bringing this to ... read more
I came in for AC service and a general vehicle inspection. They wanted to keep my car for 4 days over the weekend which was not expected. They did offer a loaner vehicle but that should not take 4 days. I asked if they could just do the vehicle inspection for my appointment and i would come back later for repairs but he was insistent on doing everything all together. Had it done elsewhere in 5 hours.
Business response:
Hello Victoria, We’re genuinely sorry to hear about your experience and understand your frustration. It’s never our intention for any customer to feel dissatisfied with our service. Please know that we take issues like this seriously, and we’d love the opportunity to make things right. If you’d be willing to reach out to us directly, we’re more than ready to discuss this situation with you and help resolve it. We strive to deliver the best service, and your feedback will help us improve. Thank you for bringing this to our... read more
Initially went in for an engine light check, I had previously had it diagnosed as oxygen sensor. Went in after reading some reviews, let them know it was the oxygen sensor. They insisted they do their own diagnostic (extra charge), the gentleman Larry said it was a leak in a hose, had them repair (hose was $9 labor $100). This pricing was not mentioned and neither was the amount for diagnostic. A couple days later the engine light comes back on and guess what it was the oxygen sensor. Now I have to spend double the amount to... read more
Business response:
Hi Stephanie, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the service and the inconvenience it caused. Building trust and understanding with our customers are top priorities for us, and we regret that we fell short in this situation. We would greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can better understand what happened and work towards a resolution. Your feedback helps us improve, and we hop... read more
Told me my hose was broken when it wasn't even that. Took somewhere else where they told me that stress free did not do their job correctly.What a waste of $200:/
Business response:
Hello Wendy, We’re genuinely sorry to hear about your experience and understand your frustration. It’s never our intention for any customer to feel dissatisfied with our service. Please know that we take issues like this seriously, and we’d love the opportunity to make things right. If you’d be willing to reach out to us directly, we’re more than ready to discuss this situation with you and help resolve it. We strive to deliver the best service, and your feedback will help us improve. Thank you for bringing this to our at... read more
Stay away!! I took my car in there two times for various things. After telling me it needed this or that, NOTHING was fixed! The original problem I took it in for was not fixed! They recommend things that an average person wouldn't know needed fixing. And that's their gimmick! As an older female, I guess they saw me coming. Just pitiful and they have done the same thing to a disabled person I know. How low is that? STAY AWAY!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 633 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is closed now. It will open at 8:00 a.m.