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Stress-Free Auto Care
- Auto Repair
- Montclair, CA
About this business
Location details
5512 Arrow Highway, Suite A, Montclair, CA, 91763, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
Initially went in for an engine light check, I had previously had it diagnosed as oxygen sensor. Went in after reading some reviews, let them know it was the oxygen sensor. They insisted they do their own diagnostic (extra charge), the gentleman Larry said it was a leak in a hose, had them repair (hose was $9 labor $100). This pricing was not mentioned and neither was the amount for diagnostic. A couple days later the engine light comes back on and guess what it was the oxygen sensor. Now I have to spend double the amount to... read more
Business response:
Hi Stephanie, Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the service and the inconvenience it caused. Building trust and understanding with our customers are top priorities for us, and we regret that we fell short in this situation. We would greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can better understand what happened and work towards a resolution. Your feedback helps us improve, and we hop... read more
Told me my hose was broken when it wasn't even that. Took somewhere else where they told me that stress free did not do their job correctly.What a waste of $200:/
Business response:
Hello Wendy, We’re genuinely sorry to hear about your experience and understand your frustration. It’s never our intention for any customer to feel dissatisfied with our service. Please know that we take issues like this seriously, and we’d love the opportunity to make things right. If you’d be willing to reach out to us directly, we’re more than ready to discuss this situation with you and help resolve it. We strive to deliver the best service, and your feedback will help us improve. Thank you for bringing this to our at... read more
I brought my car in for a few repairs and while the service was okay, it wasn't anything to write home about. The staff was friendly, but I felt like they could've communicated more about what was being done. Overall, it was an average experience--definitely not "stress-free," but not terrible either!
Business response:
Thank you for taking the time to share your experience. We sincerely apologize for any miscommunication regarding the service and the inconvenience it caused. Building trust and understanding with our customers are top priorities for us, and we regret that we fell short in this situation. We would greatly appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can better understand what happened and work towards a resolution. Your feedback helps us improve, and we hope to regain yo... read more
Very transparent and reasonably priced. Quality and trustworthy service. You are sent links to your text and email to view the recommendations and mechanic commentary.
Business response:
Thank you for sharing your experience! We’re so glad you found our service transparent, reasonably priced, and trustworthy—those are things we take pride in. It’s great to know you appreciated the detailed recommendations and mechanic commentary through the links we sent. Keeping you informed every step of the way is what we’re all about. Have a wonderful Stress-Free day!
Service was great and customer service was great, only thing was i didn't receive my license plate cover and also i happened to lift up my hood and seen there was a towel left underneath there, other then that everything was great. Pay was reasonable as well.
Business response:
Thank you so much for the awesome feedback! We’re thrilled to hear that you had such a positive experience with our team. Friendly service, great communication, and quick repairs are exactly what we strive for, and it’s fantastic to know we hit the mark for you. Your recommendation means the world to us. Have a wonderful Stress-Free day!
I was a long-standing client of Joel's Automotive Repair and was initially hesitant when I learned that Joel was retiring and the business was reopening as Stress-Free Auto Care. My concerns were soon laid to rest once I met Michael and his team and observed the quickly implemented changes. What I appreciate most is the transparency of the Stress-Free business model. Not that Joel's wasn't transparent, but the new business has taken it to an entirely new level with detailed photos, a live camera feed, and improved electronic... read more
Business response:
Thank you so much for taking the time to share such a detailed and thoughtful review! We understand how bittersweet it can be when a trusted business undergoes a transition, and it’s so reassuring to hear that Michael and the team have earned your confidence and exceeded your expectations. We’re thrilled that the enhancements we’ve introduced—like detailed photos, the live camera feed, and improved electronic communications—have added even more value to your experience. It’s also great to hear that the familiar faces from ... read more
I recently took my son's car in for an engine light on. The car was fixed quickly. The service is great and friendly. They had a Lyft pick me up so I could go back home after I dropped off the car. I was kept up to date on the status of the car along the way. I appreciated the updates. Other places say they will update and they never do. We will be back for sure!
Business response:
Thank you for sharing your experience! We’re so glad we could take care of your son’s car quickly and make the process as smooth as possible for you. Having a Lyft take you home and keeping you updated throughout the repair are just some of the ways we try to make things stress-free—and it’s great to hear you appreciated the consistent communication! Your kind words mean a lot, and we’re thrilled to know you’ll be back. We’ll be here whenever you need us. Have a wonderful Stress-Free day!
I was told that for sure you guys would find the problem with my car and Mike even said he had a idea what the problem is, but ended up giving a process of elimination solution, in which I would have to pay $800+ for a guess, that night I got a customer service survey from you and I put in it that I had filed a complaint with the Bureau Of Automotive Repair on a couple mechanics and won and the next day Mike reversed his course of a tion, stating he now didn't want to put the sensors in was concerned that I would to spend $8... read more
Business response:
Thank you for your feedback, and we sincerely apologize for the frustration you experienced. We understand how important clear communication is, and we regret that our service did not meet your expectations. We appreciate the opportunity to address your concerns and will use your feedback to improve. We're glad to hear you found a potential solution and wish you the best moving forward.
I recently move to the upland area and I needed my car to be serviced and checked for a few things. I found stress free auto on yelp and gave the gentlemen a call and I'm so glad I did. Kenny and Michael have helped me to much and definitely took some stress away with the constant checkins letting me about my car and what's wrong. These guys really set the bar high for customer service and I really appreciate them all!!!
Business response:
Welcome to the area, and thank you for trusting us with your car! We’re so glad to hear that Kenny and Michael were able to take the stress out of the process for you with their updates and excellent customer service. It’s great to know that we could help make your experience a positive one and that our team set the bar high. We truly appreciate your kind words and look forward to helping you with any future car needs. Have a fantastic Stress-Free day!
Frequently asked questions about Stress-Free Auto Care
How is Stress-Free Auto Care rated?
Stress-Free Auto Care has a 4.6 star rating with 612 reviews.
When is Stress-Free Auto Care open?
Stress-Free Auto Care is open now. It will close at 6:00 p.m.