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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Made an appointment. They set it as 1hr total time. Arrived a few min early. 1hr scheduled tire changed started 3 hours later and still not ready 4 hours later.
Business response:
Thank you for sharing your concerns. We apologize for any inconvenience caused during your visit. We take your feedback very seriously and will use it to improve our customer service. Please feel free to reach out to us at (408) 418-2111 to discuss this further.
I had a very disappointing experience with this shop due to misleading pricing practices. Before booking, I did my due diligence and spoke with two different employees who both quoted me a range of $470-$510 (pre-tax) for a battery replacement. Based on those confirmations, I booked the appointment. However, upon arrival, the price suddenly jumped to over $750. They claimed estimates are based on average costs, and additional programming was required on my vehicle--details that should have been mentioned during the two prev... read more
Business response:
Hi Himanshu, Thank you for taking the time to share your experience. We're very sorry to hear your visit left you feeling disappointed. Reading through your review, it's clear the biggest issue wasn't simply the final price—it was that you made your decision based on information you were given in advance, only to arrive and learn the cost would be significantly higher. We understand why that would feel frustrating and why it caused you to question the transparency of the process. Our customers should never be left wonderi... read more
Over estimated prices and Labour charge. Provide my Merc Benz for power issue and they did not diagnose that and came up with other fixes for $500+. Car brake change labour charge is costlier than the original parts it seems.
Business response:
A diagnosis was completed, and we advised that the computer needs to be reprogrammed as the necessary next step. The supplementary issue identified was the critical, metal-to-metal brake condition. I apologize for any lack of clarity in our initial communication regarding these two separate matters. Flashing the computer, most likely at the dealership, is the current required course of action. In this instance, we acknowledge that we could have more effectively communicated the complete repair process.. Please contact us at ... read more
Wasting of my time, do not bring your car here. I made appointment 2days in advance with VIN# and license plate so they can prepare oil and oil filter for my car. When I got there today and they dont even have the oil filter, on top of that Gene dont even know what grade of oil is using or how many quart of oil for this car. This is very bad and wasting of my time to come out today. never and never again with this shop.
Business response:
The client was not interested in paying for the additional oil above 5 qts as stated on the oil change coupon. This in itself was the only real issue the client had while here on location. We explained that some vehicle engines have more than one viscosity recommendation. The license and VIN# was not enough information to isolate the proper viscosity. We wanted to be 100% sure so we asked to look under the hood for verification. The oil filter was delivered just moments after he drove away. It's easy to make up excuses a... read more
UPDATE to my original review: I want to clarify and document exactly why I was frustrated and why this business's response here contains multiple inaccuracies and further deflection. 1. The reason I followed up and pressed for clear answers is simple: over the phone, I was told "we can't do anything unless and until the car fails again." I specifically asked "Should I just take it to the dealer?" and was told "No, they will tell you the same thing." Only after I kept asking about the codes did the staff even mention the ... read more
Business response:
Because of your fabricated comments, I feel the need to respond in a way that illuminates your unjust criticism. The treatment you exhibited to the service writer was completely unwarranted. In this instance I have to stand up and defend my employee, who tried to help you by providing you more information then you paid for. 1. The battery, alternator and starter test - This test (not scan) showed no faults. The battery, alternator and starter performed normally. This test you paid $75. (Yes you were told - the dealer woul... read more
I visited this place after getting a flat tire from a nail. I went ahead and made an appointment and they were able to fit me in for an appointment the next day, hence the 2 stars. I arrived early for my appointment, about 15 minutes early. I walked in and shared that I was here for my 8:30 appointment, I explained that my back right tire was flat due to a nail. The guy behind the counter just looked at me without saying anything for a minute, so I asked him if I can check in. His response was "maybe you can start with givin... read more
Business response:
We sincerely apologize for rude behavior you experienced, The service writer was coached on this. Your feedback helps us improve. Please contact us at (408) 418-2111.
Had a check engine light on. Brought it in at 8am car wasn't worked on till 11am. Once they checked it they just reset the check engine light. The only good part was they tested for other things.
Business response:
Thank you for your honest feedback—we truly appreciate you sharing your experience. We're glad to hear that the team ran additional tests to ensure everything was in good shape, but we also understand how frustrating it can be to wait a few hours only to have the light reset without a clearer resolution. We always aim to respect your time and provide thorough, transparent service, so your input is really valuable. If you have any lingering concerns or that check engine light comes back on, we’d be eager to take a closer loo... read more
I had my flat tire replaced by them and they did a good job. However, when I retrieved my car, I observed a few scratches on the wheel rim where the tire was being replaced. I came to the conclusion that during some point when my car was in their hands, they were not careful in handling the wheel rim when exchanging the tire. I came to talk to them the next day and I was told by Gene, who is the general manager, that they would agree to repair it with someone they know who does wheel rim repairs. I had to wait over 5 hours j... read more
Business response:
We sincerely apologize for your disappointment. However the wheel looks great now! You are directing your disappointment in the wrong direction. To be fair I feel we should clarify some of your comments. The wait was simply waiting for the wheel repair man to show up. He took one look at it and stated with a blemish that small he would just cover the dimple with wheel paint. He left us the paint and we carried out the minor repair. Ony graciously provided you the opportunity to see the tire machine used for your tire chan... read more
AVOID THIS SHOP AT ALL COSTS! We originally started using Tires Unlimited (now Stress Free Auto Care at the Stevens Creek, San Jose location) for alignment and tire services on our AMG after a recommendation. At first, when they operated as Tires Unlimited, the service was excellent. The team was knowledgeable, honest, and professional. For example, on one occasion, I brought my car in for an alignment. After checking it on their machine, they called to let me know the alignment was already fine and didn't need adjustment. ... read more
Business response:
Your feedback is important to us. We apologize for the negative experience you had at Stress Free Auto Care. Please feel free to reach out to us at (408) 418-2111 to discuss your concerns further.
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.7 star rating with 2,075 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is closed now. It will open tomorrow at 8:00 a.m.