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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
Dishonest business. I'd hear stories about shops that will lie to customers to upsell unnecessary repairs and thought those were exaggerated, sad to say that this shop is one of those. I went in for an oil change and to ask some questions about the routine maintenance. They were helpful at first but quickly changed the tone of the conversation into serious/urgent to flag "needed" repairs. First they told me that my front tires were balding and close to 1/32 tread, needing replacement almost immediately. I thought this was ... read more
Business response:
Sorry you had this experience, Matt. We take concerns like this very seriously, especially when it involves trust and recommendations for repairs. We were not able to find a record that matches your name or visit details at our San Jose location, so we have not been able to review what may have happened. That said, we never want anyone to leave feeling pressured, misled, or uncertain about the condition of their vehicle. We always encourage customers to ask questions and get additional opinions if anything does not feel cl... read more
Called the night before to schedule a low-voltage battery replacement on a Tesla. The process was fairly straightforward; they price-matched, and everything was great. Had a 9 am appointment to get the battery replaced. Arrived the next day, checked in, and was told the battery might not resolve my issue; I might want to go to Tesla or another service center. I explained that Tesla said it was the battery, but I'm driving tomorrow, needed it done now, and Tesla is booked. He said no problem, but if it doesn't solve the pro... read more
Business response:
Hi Nick, Thank you for taking the time to share your experience. We're very sorry that your appointment did not go the way you expected. Reading through your review, it's clear the biggest issue was not just whether the battery was available. It was that you scheduled a specific service, arrived expecting that service to be performed, and then learned we may not have had the part needed to complete it. We understand why that felt like a wasted trip and why it left you frustrated. Our customers should never arrive for a sc... read more
They scheduled me an appointment at 11:30am and said i have to wait for 3 hours to start working on my car.
Business response:
Hi Paul, Thank you for taking the time to share your feedback. We're sorry your experience didn't meet your expectations. We understand how frustrating it is to schedule an appointment and then learn you'll need to wait several hours before work even begins. When customers reserve a time with us, they should be able to expect that we'll be prepared for their visit or clearly communicate any delays in advance. Based on your experience, we fell short of that expectation. Your feedback reinforces the importance of respecting... read more
Why there is no 0 star!!! I had a terrible experience with "Stress Free." Don't let the name fool you--it was pure stress. Looks like Gemini was fooled as well and recommend the shop to me. The Bait: My Tesla AC was out. They told me over the phone it likely just needed a $299 refrigerant recharge， not likely a compressor failure. The Scam Quote: After "inspection," they claimed my Control Arm was broken and quoted me $4,000+. I later went to Tesla Service, and the actual cost for the same repair was only $700. Contradi... read more
Business response:
Sorry you had this experience, Limin. We can understand why you’d be frustrated, especially after getting a different outcome at Tesla. From our review, it looks like the service authorized and performed was an A/C evacuate and recharge, and our team did not have the Tesla software access needed to perform the reset that appears to have resolved the concern. We also want to clarify that we did not find any record of a $20,000 repair quote in the visit documentation. That said, we do see an opportunity for us to communicate ... read more
I had an extremely frustrating and disappointing experience with this auto shop. From the moment I walked in, it felt like my concerns weren't taken seriously. I explained the issue with my car in detail, but instead of listening and trying to diagnose the actual problem, they seemed more focused on pushing unnecessary services and inflating the bill. What really stood out was how little transparency there was throughout the process. Costs kept adding up with vague explanations, and when I asked for clarification, I was met... read more
Business response:
Hi Sebastian, we’re really sorry you had this experience. What you described — feeling unheard, unclear on pricing, and leaving without confidence in the repair — is not the kind of experience we want anyone to have. We take concerns about communication and transparency very seriously, and we understand why this would be so frustrating. Customers should always feel listened to, clearly informed about recommended services, and understand the difference between the original concern and any additional items found during inspec... read more
Customer service is great. My issue was the extremely large quote. It was more like free stress at this auto shop! Found a way cheaper price at a local mom & pop mechanic for 75% cheaper! Now I'm Stress-Free! If money is no issue then go here-
Business response:
Hi Mark, Sorry you had this experience, Mark. We really appreciate you pointing this out, and we’re glad to hear our customer service left a positive impression even though the estimate process clearly did not. We understand how frustrating it is to receive a large quote without enough explanation, especially when you were focused on one main concern. We should have done a better job walking you through what was related to your original issue, what was recommended, and what the priorities were instead of just sending over... read more
This place seemed good at first. I liked the report about all my cars problems with photos they sent me via text. The problem came when Brian the service guy called me. He kept trying to upsell me services like buy six fuel injectors when I only needed one and unfortunately I caved in and got some kind of Compression Cylinder Balance Leak test which cost over $100. When I got my car back all the report said was "Compression Cylinder five is normal." He said this test was to see how healthy my engine is. Feel like I got scam... read more
Business response:
Hi Andrew, Sorry you had this experience, Andrew. We can understand how frustrating it must have been to feel unclear about what was actually needed and why a test was being recommended. What you described points to a communication issue on our end, and we’re sorry the explanation you received did not set clear expectations about the diagnostic process or help you feel confident in your decision. We never want anyone to leave feeling pressured or confused about recommended services. We have addressed this internally with... read more
As a person who has been through the highest and the lowest of repair costs for an older vehicle, I have the most understanding of the general cost for certain repairs and services. Coming in to get my car repaired people are extremely kind and very nice as they should be in customer service. Unfortunately, the flaws lie deep within the cost for repairs and also inspections are absurd. The services provided do not justify nor are they what they should be priced at for the repairs I was quoted at it was almost $2300-$3000 an... read more
Business response:
Hi Miles, Sorry you had this experience, Miles. We really appreciate you taking the time to share this feedback. We’re glad to hear our team was kind and courteous, but we’re sorry the pricing and repair recommendations left you feeling offended and unheard. We never want anyone to leave with the impression that we were pushing work that wasn’t necessary or that we weren’t mindful of budget concerns. It sounds like we may not have done a good enough job explaining the different repair options and what was most urgent ver... read more
Made an appointment at 1:30pm, came in at 1pm and was told it would be done in 2 hours (just for an oil change). Went to valley fair for 2 hrs and a half and came all the way back just for them to say they forgot to assign someone to work on my vehicle. Didn't even get any apologies or partial refunds for wasting 2 hours and a half of my time... So I have to wait 1 hour and 45 minutes more..
Business response:
Hi Phongrawit, Sorry you had this experience, and we completely understand why you’d be frustrated. You trusted us with your time, and we fell short. After looking into this, it’s clear your appointment was not handled correctly on our end, which caused a long delay and poor communication while your vehicle sat waiting to be assigned. That is not the level of service we want anyone to receive. We’re also sorry that you did not receive a sincere apology in the moment. We know that made an already frustrating situation even... read more
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.7 star rating with 2,075 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is closed now. It will open tomorrow at 8:00 a.m.