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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
This place seemed good at first. I liked the report about all my cars problems with photos they sent me via text. The problem came when Brian the service guy called me. He kept trying to upsell me services like buy six fuel injectors when I only needed one and unfortunately I caved in and got some kind of Compression Cylinder Balance Leak test which cost over $100. When I got my car back all the report said was "Compression Cylinder five is normal." He said this test was to see how healthy my engine is. Feel like I got scam... read more
Business response:
Hi Andrew, Sorry you had this experience, Andrew. We can understand how frustrating it must have been to feel unclear about what was actually needed and why a test was being recommended. What you described points to a communication issue on our end, and we’re sorry the explanation you received did not set clear expectations about the diagnostic process or help you feel confident in your decision. We never want anyone to leave feeling pressured or confused about recommended services. We have addressed this internally with... read more
As a person who has been through the highest and the lowest of repair costs for an older vehicle, I have the most understanding of the general cost for certain repairs and services. Coming in to get my car repaired people are extremely kind and very nice as they should be in customer service. Unfortunately, the flaws lie deep within the cost for repairs and also inspections are absurd. The services provided do not justify nor are they what they should be priced at for the repairs I was quoted at it was almost $2300-$3000 an... read more
Business response:
Hi Miles, Sorry you had this experience, Miles. We really appreciate you taking the time to share this feedback. We’re glad to hear our team was kind and courteous, but we’re sorry the pricing and repair recommendations left you feeling offended and unheard. We never want anyone to leave with the impression that we were pushing work that wasn’t necessary or that we weren’t mindful of budget concerns. It sounds like we may not have done a good enough job explaining the different repair options and what was most urgent ver... read more
Made an appointment at 1:30pm, came in at 1pm and was told it would be done in 2 hours (just for an oil change). Went to valley fair for 2 hrs and a half and came all the way back just for them to say they forgot to assign someone to work on my vehicle. Didn't even get any apologies or partial refunds for wasting 2 hours and a half of my time... So I have to wait 1 hour and 45 minutes more..
Business response:
Hi Phongrawit, Sorry you had this experience, and we completely understand why you’d be frustrated. You trusted us with your time, and we fell short. After looking into this, it’s clear your appointment was not handled correctly on our end, which caused a long delay and poor communication while your vehicle sat waiting to be assigned. That is not the level of service we want anyone to receive. We’re also sorry that you did not receive a sincere apology in the moment. We know that made an already frustrating situation even... read more
Made an appointment. They set it as 1hr total time. Arrived a few min early. 1hr scheduled tire changed started 3 hours later and still not ready 4 hours later.
Business response:
Thank you for sharing your concerns. We apologize for any inconvenience caused during your visit. We take your feedback very seriously and will use it to improve our customer service. Please feel free to reach out to us at (408) 418-2111 to discuss this further.
I had a very disappointing experience with this shop due to misleading pricing practices. Before booking, I did my due diligence and spoke with two different employees who both quoted me a range of $470-$510 (pre-tax) for a battery replacement. Based on those confirmations, I booked the appointment. However, upon arrival, the price suddenly jumped to over $750. They claimed estimates are based on average costs, and additional programming was required on my vehicle--details that should have been mentioned during the two prev... read more
Labor rate is $280.00 am hour. Parts from OReillys and mechanics who may or may not have ever replaced a timing belt in their life on my particular vehicle. Which includes replacing water pump, cam seals, crank seal, timing tensioner etc. Stevens Crk Toyota was less STRESSFUL!!
Business response:
You have the wrong location. The labor rate listed is incorrect and the Timing belt kits have never come from OReilly's. We use OEM suppliers Like Aisin.
Over estimated prices and Labour charge. Provide my Merc Benz for power issue and they did not diagnose that and came up with other fixes for $500+. Car brake change labour charge is costlier than the original parts it seems.
Business response:
A diagnosis was completed, and we advised that the computer needs to be reprogrammed as the necessary next step. The supplementary issue identified was the critical, metal-to-metal brake condition. I apologize for any lack of clarity in our initial communication regarding these two separate matters. Flashing the computer, most likely at the dealership, is the current required course of action. In this instance, we acknowledge that we could have more effectively communicated the complete repair process.. Please contact us at ... read more
Wasting of my time, do not bring your car here. I made appointment 2days in advance with VIN# and license plate so they can prepare oil and oil filter for my car. When I got there today and they dont even have the oil filter, on top of that Gene dont even know what grade of oil is using or how many quart of oil for this car. This is very bad and wasting of my time to come out today. never and never again with this shop.
Business response:
The client was not interested in paying for the additional oil above 5 qts as stated on the oil change coupon. This in itself was the only real issue the client had while here on location. We explained that some vehicle engines have more than one viscosity recommendation. The license and VIN# was not enough information to isolate the proper viscosity. We wanted to be 100% sure so we asked to look under the hood for verification. The oil filter was delivered just moments after he drove away. It's easy to make up excuses a... read more
UPDATE to my original review: I want to clarify and document exactly why I was frustrated and why this business's response here contains multiple inaccuracies and further deflection. 1. The reason I followed up and pressed for clear answers is simple: over the phone, I was told "we can't do anything unless and until the car fails again." I specifically asked "Should I just take it to the dealer?" and was told "No, they will tell you the same thing." Only after I kept asking about the codes did the staff even mention the ... read more
Business response:
Because of your fabricated comments, I feel the need to respond in a way that illuminates your unjust criticism. The treatment you exhibited to the service writer was completely unwarranted. In this instance I have to stand up and defend my employee, who tried to help you by providing you more information then you paid for. 1. The battery, alternator and starter test - This test (not scan) showed no faults. The battery, alternator and starter performed normally. This test you paid $75. (Yes you were told - the dealer woul... read more
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.8 star rating with 1,973 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is open now. It will close at 6:00 p.m.