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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:45 a.m. to 5:30 p.m. | |
| Tue | 7:45 a.m. to 5:30 p.m. | |
| Wed | 7:45 a.m. to 5:30 p.m. | |
| Thu | 7:45 a.m. to 5:30 p.m. | |
| Fri | 7:45 a.m. to 5:30 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 10:00 a.m. to 4:00 p.m. |
Reason for 2* (downgraded to 1 star after owner response) I called to get a quote for battery replacement. I was given a price of battery + labor for total around 239. I was originally quoted 220 from dealer but they were unable to get me in until Saturday so, given the quote I got from my call, I went ahead and scheduled with stress free auto. When I got there for my appointment my price for car battery has went up to 390. Since I was already here, I had no choice but to go forward with service. I have attached an image of... read more
Confirming review. 2 weeks later no call from the manager. I came in today to have it fixed, no refund. Bad service and questionable expertise. Don't go there.
Scheduled for a wheel alignment but had to reschedule my appointment since Brian mentioned that their best person for Porsche alignment was out sick. I appreciated the transparency. Completed job, though it was slightly behind schedule. It was great that Brian kept me informed. They provided a thorough report of the alignment, in addition to the free multi-point inspection. The only minor feedback I have is that it would be great for Stress-free to contact me to reschedule my appointment when their mechanic called in sick. W... read more
Business response:
Thank you for sharing your experience and for the constructive feedback! We’re glad to hear that Brian kept you informed and that the transparency about our alignment specialist made a positive impact. We strive to keep our customers in the loop, so it’s great to know you appreciated the thorough alignment report and multi-point inspection. We apologize for the inconvenience with the rescheduling process—your suggestion to proactively reach out when a mechanic is unavailable is really helpful, and we'll work on improving th... read more
High levels of service and communication. Will definitely be taking my vehicles here is the future.
Business response:
Thank you for the feedback! We’re thrilled to hear that our service and communication made a positive impression. Knowing you plan to bring your vehicles to us in the future means a lot. We look forward to taking care of all your auto needs and keeping things stress-free. Have a wonderful Stress-Free day!
Stress Free lives up to the name! prices are more than fair, techs and staff are friendly knowledgeable and informative! What I really like is options are always presented on every visit and a detailed report is generated and you know exactly where you stand! Text notifications come over your Device consistently as well! And if you wait you can comfortably relax in the lounge! If you leave once your service is done you can pay before you arrive for pickup of your vehicle! Great wonderful shop!!
Business response:
Wow, thanks for the awesome feedback! It's always a pleasure to hear that our efforts to be caring, friendly, organized, and informative are hitting the mark. Knowing you've been with us for years and appreciate our fair pricing and the convenience of getting estimates through text, email, or call really makes our day. Plus, we're glad you're benefiting from our great prices on tires and services for any make or model. We look forward to continuing to serve you with the same enthusiasm and commitment. Thank you and have a wo... read more
Brought my 2012 Honda Civic in for a variety of maintenance procedures. Gene, the manager, was there to greet me and listen to my concerns while writing up the work order for my car. The technician was instructed on procedures and cleared up the list of repairs while providing an overall inspection. I felt the pricing was fair and can now drive my vehicle with confidence for many miles. Thank you Stress Free Auto Care of Steven's Creek for your excellent service.
Business response:
Thank you so much for taking the time to share your positive experience with Stress Free Auto Care! We are thrilled to hear that the service you requested was professionally handled and completed in a timely manner using quality products. It's wonderful to know that our team conducted a thorough inspection of your car, providing you with detailed information for your records. We're especially glad to hear that you found our staff friendly and that they performed excellent work. At Stress Free Auto Care, we strive to create ... read more
Invested time to discuss clearance issues with my truck tires. Performed detailed calculations and presented options available to correct. Really appreciated the effort.
Business response:
Thank you for sharing your experience! We’re so glad to hear that our team took the time to thoroughly discuss your tire clearance issues and walk you through the options. We believe in providing detailed, personalized service, so it’s wonderful to know that effort made a difference for you. We’re here anytime you need us, and we look forward to helping with any future needs. Have a wonderful Stress-Free day!
I've been coming here for around 7 years and their work has been great. Gene and Rhett are good guys. However, their quality of work has gone down over the last few years. My dad brought his G63 in and they scratched the lug nut covers on the wheel and did not take responsibility. Recently, I decided to give them another chance and bring my Porsche GT4 in to mount and balance the front tires, and while they were able to accommodate me at the last minute, their workmanship was sloppy. Firstly, when they were done, the technic... read more
Patient, knowledgeable, forthright, fast, flexible . My favorite auto shop ever--i recommend it to everyone in the area
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.8 star rating with 1,769 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is closed now. It will open at 7:45 a.m.