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Stress-Free Auto Care /Tires Unlimited
- San Jose, CA
About this business
Location details
3744 Stevens Creek Blvd, San Jose, CA, 95117, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 6:00 p.m. | |
| Tue | 8:00 a.m. to 6:00 p.m. | |
| Wed | 8:00 a.m. to 6:00 p.m. | |
| Thu | 8:00 a.m. to 6:00 p.m. | |
| Fri | 8:00 a.m. to 6:00 p.m. | |
| Sat | 8:00 a.m. to 4:00 p.m. | |
| Sun | 8:00 a.m. to 4:00 p.m. |
30 plus years and still providing great service at a reasonable price. I feel Gene and his staff provide great, honest service. Always a job well done, with no issues.
Business response:
Thank you for taking the time to share your experience with us, and we appreciate your positive feedback! We understand how frustrating it can be to deal with unexpected incidents like a flat tire, and we're glad we were able to provide you with prompt assistance. At Stress Free Auto Care, we strive to ensure our customers receive the highest level of service and convenience. We're committed to utilizing technology and offering friendly service to make auto care a stress-free experience. It's fantastic to hear that Gene and... read more
Very helpful from first phone call to picking up my car. Wonderful customer service. Thank you so much.
Business response:
Thank you for sharing your experience! We’re so glad to hear that our team was helpful every step of the way and that you felt taken care of. Your kind words mean a lot to us, and we’re here whenever you need us. Thank you, and have a wonderful Stress-Free day!
Sometimes skilled, sometimes not. Sometimes integrity, sometimes not. When they are good, they are good...
All good there!! They were very efficient and friendly. Price is very affordable. Everything went fine
Business response:
Thank you for the great feedback! We’re so glad to hear everything went smoothly and that you found our service efficient, friendly, and affordable. We’re here whenever you need us—have a fantastic Stress-Free day!
Excellent service. Was able to get a same day service. Price was reasonable. Staff was friendly. Waiting area was clean. Would recommend!
They scheduled me an appointment at 11:30am and said i have to wait for 3 hours to start working on my car.
Why there is no 0 star!!! I had a terrible experience with "Stress Free." Don't let the name fool you--it was pure stress. Looks like Gemini was fooled as well and recommend the shop to me. The Bait: My Tesla AC was out. They told me over the phone it likely just needed a $299 refrigerant recharge， not likely a compressor failure. The Scam Quote: After "inspection," they claimed my Control Arm was broken and quoted me $4,000+. I later went to Tesla Service, and the actual cost for the same repair was only $700. Contradi... read more
I had an extremely frustrating and disappointing experience with this auto shop. From the moment I walked in, it felt like my concerns weren't taken seriously. I explained the issue with my car in detail, but instead of listening and trying to diagnose the actual problem, they seemed more focused on pushing unnecessary services and inflating the bill. What really stood out was how little transparency there was throughout the process. Costs kept adding up with vague explanations, and when I asked for clarification, I was met... read more
Business response:
Hi Sebastian, we’re really sorry you had this experience. What you described — feeling unheard, unclear on pricing, and leaving without confidence in the repair — is not the kind of experience we want anyone to have. We take concerns about communication and transparency very seriously, and we understand why this would be so frustrating. Customers should always feel listened to, clearly informed about recommended services, and understand the difference between the original concern and any additional items found during inspec... read more
Customer service is great. My issue was the extremely large quote. It was more like free stress at this auto shop! Found a way cheaper price at a local mom & pop mechanic for 75% cheaper! Now I'm Stress-Free! If money is no issue then go here-
Business response:
Hi Mark, Sorry you had this experience, Mark. We really appreciate you pointing this out, and we’re glad to hear our customer service left a positive impression even though the estimate process clearly did not. We understand how frustrating it is to receive a large quote without enough explanation, especially when you were focused on one main concern. We should have done a better job walking you through what was related to your original issue, what was recommended, and what the priorities were instead of just sending over... read more
Frequently asked questions about Stress-Free Auto Care /Tires Unlimited
How is Stress-Free Auto Care /Tires Unlimited rated?
Stress-Free Auto Care /Tires Unlimited has a 4.8 star rating with 2,018 reviews.
When is Stress-Free Auto Care /Tires Unlimited open?
Stress-Free Auto Care /Tires Unlimited is open now. It will close at 6:00 p.m.