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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
SERVICING MY 2013 FORD EXPLORER AT SURPRISE FORD ALWAYS A GOOD EXPERIENCE. EFFICIENT, FRIENDLY AND INFORMATIVE.
Business response:
Thank you for your positive feedback!
Great getting both my Ford vehicles serviced on the same day!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Communication was the issue with my recent experience at Surprise Ford. I took the car in on Monday morning. Finally after leaving two messages with my service advisor (neither was returned) and two messages with the service manager (also not returned) I had to go there on Thursday afternoon to find out the status of my service work. I was able to pick up my car on Friday. All work was completed. Extremely frustrating. Again, they need to work on their communication. They were apologetic and have gone out of their way to see... read more
Business response:
We apologize that this was your experience and appreciate your patience. We have made sure to address this with our team to avoid this happening in the future. If there is anything else we can do to assist you please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Good job, timely and professional
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Friendly, efficient service team. Nicely appointed waiting area. Car finished earlier than projected. Two thumbs up!!
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Very clean area to sit in, service rep. attentive.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Everything was done in a timely fashion. And my Service Rep, Zack was excellent.
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Easy getting in and out in a timely matter.. very informative and professional
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
Evan took care of everything from start to finish. Very happy with the experience
Business response:
Thanks for the positive feedback! We're happy to hear our team was able to offer excellent customer service for you during your visit as well as accommodate your needs. We appreciate your business and hope we can assist you in the future with any needs.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,533 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.