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Surprise Ford

4.1

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.16,067 reviews
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2024 FORD EDGE SE Owner's profile image
2024 FORD EDGE SE Owner 
3 weeks ago

Horrible experience..HORRIBLE! no communication. 8hours for an oil change (with an appt) and to get info on a part that needed replacement. never called to let me know what was going on.. called twice left vm at 7 hours. was told Id get a call back.. 1.5 hours later no call.. still had to call a 3rd time to talk to someone because noone called me back and im glad i did. i was told they wouldnt get an answer about my part until after the weekend.. so basically if i wouldnt have called my car would have just sat at the dealer ... read more

Business response:

Our goal is to work with you directly to find a fair solution and ensure you feel confident in your purchase. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience. 

2024 FORD F150 XLT Owner's profile image
2024 FORD F150 XLT Owner 
4 weeks ago

All was great except my vehicle was not washed. All my vehicles since 1978 have been washed without me telling I want it 

2021 FORD BRONCO BEND/BLACK/OUTER Owner's profile image
2021 FORD BRONCO BEND/BLACK/OUTER Owner 
a month ago

Wokl was done. It took a month for an engine.replacement after failing the recall on the valves. The worst part was the lack of communication qith the service advisor. I had to constantly call for status updates. Thy should've called after every event, failing the test, ordering an engine, receiving the engine, waiting on gaskets, and install finished, which was the only call I received 

2004 FORD EXPEDITION XLT Owner's profile image
2004 FORD EXPEDITION XLT Owner 
a month ago

My AC is still not working right. 

2021 FORD MUSTANG MACH I Owner's profile image
2021 FORD MUSTANG MACH I Owner 
2 months ago

I took my Mustang Mach 1 to the dealer for the installation of PPF provided at the purchase time of the car. I drove to the dealer with the car spotless. When I picked up the car was so dirty, and they installed the PPF, and they only cleaned the areas of the installation. the person in charge of taking care didn't care to deliver my car all dirty, he told me to bring her in 2 weeks!!!!! 

2016 FORD EDGE TITANIUM Owner's profile image
2016 FORD EDGE TITANIUM Owner 
3 months ago

Always wanting you to do a number of expensive things with your car. Most of which aren't necessary. 

2022 NISSAN ALTIMA SR Owner's profile image
2022 NISSAN ALTIMA SR Owner 
3 months ago

I didn't get any type of service they didn't repair anything at Surprise Ford on my vehicle. 

2017 FORD F150 SUPER CAB Owner's profile image
2017 FORD F150 SUPER CAB Owner 
3 months ago

2017 F150 Brake Failure, there is a recall. Still waiting for my refund. My recall letter said, "Do not drive vehicle" (Really) Master brake failure! 23k miles. The service was fine, still no refund! 

Business response:

We understand how important your safety and peace of mind are, especially with something as critical as a brake recall. We're glad to hear the service itself met your expectations, but we want to ensure the refund process is handled promptly and clearly for you. Please reach out directly to our Service Director, Anoeil Atenousazar, at 623-666-8577. 

2015 FORD FLEX SEL Owner's profile image
2015 FORD FLEX SEL Owner 
4 months ago

I don't like being pushed Services. That aren't due yet. I like a Service Advisor that knows my cars' Service History. Mine did not. A thousand dolarrs to replace a back up csmera??? Yea sure....Over $200 to diagnose? When I told them it's the camera?? And not even a car wash??? 

Business response:

We understand how important it is to feel confident in the services you receive and to have a knowledgeable Service Advisor who is familiar with your vehicle's history. Regarding the charges for the backup camera replacement and diagnosis, we strive to provide thorough evaluations to ensure that all aspects of a vehicle's condition are considered. We recognize that these costs can be surprising, and we appreciate your perspective on this matter. We would like to address your concerns directly and ensure that you have a bette... read more

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.1 star rating with 6,067 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.