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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
My truck was in for a major repair 3 times and the replacement part was never replaced as it was on back order. When I called the shop 2 weeks after the last visit to see about the part being ordered, the service advisor said he would check and never called back. Poor follow through and not thorough in checking everything while being in the shop.
Business response:
We understand how frustrating it must be to bring your truck in multiple times without a resolution, and we regret any lapse in communication regarding the status of your part. Keeping our customers informed is important to us, and we appreciate you bringing this to our attention. We would like the opportunity to address your concerns furtherplease reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
Ford should fix known issues with their products. I sold all my fords
Business response:
It's understandable to be frustrated when a manufacturer doesn't address known issues. If there's anything we can assist you with, please feel free to reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Liked that the roughened paint area was buffed and smoothed. Very much disliked the rude treatment I endured. No communication subsequent to my initial discussion of the issue during a two hour wait.
The positive was my battery concern was quickly resolved. However, I was not given a checklist of the items covered and status from the multipoint inspection. My receipt indicates that my tires were rotated. That was not done, per my request. That means it should not have been listed as having been done as part of my service.
Business response:
It's important to us that all aspects of your service are completed as expected, and we understand your frustration that the tire rotation was listed but not performed. We'd like to ensure that we resolve this matter for you. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address your concerns and clarify the details of your service.
I did not take my vehicle to this place please take it off my carfax
Took to long get my vehicle with a new engine. Did get a rental
Business response:
We understand your frustration and sincerely apologize for the delay in the delivery of your new engine from Ford. While our team made every effort to expedite the process, the final delivery timeline was beyond our control. We appreciate your patience and understanding. If you would like to discuss your experience further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Took the vehicle in for recalled items, also had a check light on. There communication was terrible, they had my car for 2 weeks and when I got it back, they rummaged through my glove box left the papers on the floor and my car looked as though it had been through a dust storm. I'm new to this are and unfortunately for future work will locate a different Ford Service Center.
Business response:
We understand how frustrating it can be to experience poor communication and a lack of attention to detail during a service visit. It's disappointing to hear about the condition your vehicle was returned in, and we want to assure you that this is not the level of service we strive to provide. We take your concerns seriously and would like the opportunity to address the issues you experienced. For any further discussions or to provide additional feedback, please reach out to Service Director, Anoeil Atenousazar, at 623-666-85... read more
Nice place to wait good graphics on the walls Joseph Hough was a pleasure to work with
Business response:
We're glad you enjoyed the atmosphere and had a positive experience with Joseph. We strive for excellence, and we'd love to learn more about your concerns to improve for the future.
A bunch of added extras on my invoice that weren't done
Business response:
We understand your frustration regarding the added extras on your invoice that weren't completed. Transparency and accuracy are key values we strive to uphold, and it's concerning to hear about your experience. To address this matter in detail and ensure a proper resolution, please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,059 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 8:00 a.m.