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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
It took approximately two hours to install new tires with an appointment. From previous experience with changing out tires this was a very long time. Also, the installer left the blue die on the tires instead of at least washing the die off.
Business response:
Baereth, thank you for your feedback! We appreciate your patience during the installation and apologize for the oversight with the blue dye. Your experience is important to us, and we'll ensure our team addresses this for a smoother process in the future.
Too long waiting didn't had tha parts when now I was coming for service
Business response:
We understand how frustrating it can be to experience delays due to parts availability. Our goal is to provide efficient service, and we regret that your visit did not meet those expectations. We would like to discuss your experience further and explore how we can improve. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 at your convenience.
I had to wait in my car at least ten minutes upon arrival before I was assisted.
Business response:
Thank you for sharing your experience. We regret to hear that you experienced a delay, and we appreciate your patience.
Faster than expected cost was a little higher than expected for an oil change
Business response:
We are glad to hear that the service was faster than expected, but we understand that the cost was higher than anticipated. We're committed to providing exceptional quality, and our pricing is a reflection of that commitment. If you have further concerns, please reach out to Service Director, Anoeil Atenousazar, at 623-666-8577.
I dropped off my SUV on Jan 16th and didn't get it back until Feb 28th. During that time, there was complete lack of communication. There were promised callbacks to receive updates and my rep, Zach at Surprise Ford in AZ, did not call back. I had to contact my extended warranty company to find out if the repairs submitted were approved. Well they had been approved 2 days prior. I then called on Saturday to speak to Zach and he was not in and I was told he'd be back Monday. I ask for whomever was covering his clients and when... read more
Business response:
It is unacceptable that you had to reach out to your warranty company for updates and that your concerns were not addressed promptly. We appreciate your feedback and would like to resolve this matter. Please contact Beverly Woodhull, Customer Relations Director, at 623-666-8577 to learn more about the situation.
They serviced the truck properly but communication was awful. I had to keep asking for updates on my truck.
Business response:
We're glad to hear your truck was serviced well, but we're sorry about the communication issues. We're actively working to improve this aspect and value your input as we strive to enhance our service. Thank you for sharing your experience!
Very rude service tech claims had no complimentary oil changes had to get a manager to figure it out would not recommend
Business response:
We apologize if your interaction with our Service Advisor did not meet the level of professionalism and respect we strive to provide. Your feedback is extremely important, and we take concerns like this very seriously. Our goal is to ensure that every customer feels valued and heard, and we regret that we fell short in your case. We understand the confusion surrounding the complimentary oil change with your vehicle. Since your Bronco was purchased at another dealership that oil change would have to be redeemed at that dealer... read more
They gave me a price then charged me much more. Didn't call to tell me there was a price change or anything. Then they now charge 3% for using your credit card. This isn't the first time I've had a less than satisfactory experience at this dealership. It's the closest one to my house so I figured I would give them another chance but it was definitely a mistake. I will not be going back.
Business response:
While we always aim to provide clear communication, we do our best to inform customers about any price adjustments and the 3% credit card processing fee, which helps cover transaction costs. We also offer alternative payment methods to provide flexibility. If you'd like to discuss this further, our Service Director, Anoeil Atenousazar, can be reached at 623-666-8577.
My mother in law thought it would be nice to take my car in to get the rear camera checked. They couldn't get to it right away so they offered a rental that she had to pay daily for. They finally got to it and recommended all these regular maintenance things to her that I know for a fact had already been done to my car and charged her an extra day of a car rental! Talk about taking advantage of your customer/elderly. I will definitely not being going back to them for service
Business response:
We strive to provide honest and transparent service, and we take feedback like this seriously. We would like the opportunity to address your concerns directly. Please reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can discuss this matter further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,059 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 8:00 a.m.