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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Very very disappointed, after being a loyal customer for 8 year of buying 3 vehicles my son and grandson each buying a vehicle My granddaughter also buying a vehicle and I taking my vehicles for service twice a year, I took my wife's car for warranty work they wanted to charge me $1800 verify repairs needed after it was submitted to the warranty company what was found that needed replaced which was approved by warranty company and they already charged me another $500 to diagnose the problem in the first place, needles to say... read more
Business response:
We truly appreciate your loyalty over the years and understand how disappointing your recent experience has been. It's clear that the situation with your wife's car didn't meet the level of service we aim to provide, and we regret that it led to such frustration. We want to ensure that you're taken care of, and we would appreciate the opportunity to address this issue further. Please reach out to our Customer Relations Director, Beverly Woodhull, at 623-666-8577 for warranty-related concerns.
They had my truck for 2 weeks and kept ordering the wrong part. No one say they messed up.
Business response:
We understand how frustrating it must have been to have your truck in service for two weeks, only to experience delays due to incorrect parts being ordered. While we strive to provide efficient and accurate service, we recognize there's room for improvement in communication and ensuring everything is handled seamlessly. To address your concerns more thoroughly and explore how we can make things right, we encourage you to reach out to our Service Director, Anoeil Atenousazar, at 623-666-8577
Worst service ever. Serviced wrong car
Business response:
We understand how frustrating it must have been to experience this situation. Our team is committed to addressing concerns like these promptly and ensuring they are resolved effectively. To better understand what happened and make things right, we encourage you to contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Horrible communication. Vehicle oil label to go in window was filled out with a sharpie. Slow service. Definitely not customer service oriented. I will not be going back. I've given them 3 years. They keep getting worse.
Business response:
We understand how frustrating it can be when communication and service do not meet expectations. We appreciate your loyalty over the past three years. We value our customers' time and strive to provide the best service possible, so we take your comments seriously. To address your concerns directly, we encourage you to reach out to Anoeil Atenousazar, Service Director, at 623-666-8577.
They damage my car brought it back with oil smugs all over it drove it over 200 miles Left it on empty. Had to bring it back twice to have the new PCM replaced and program and cleaned twice and it still looked bad water spots everywhere windows with smears all over. The service tec Zack said that he brought his car in and they did the same and he works there. They put the wrong info on carfax on why my car was there. Worse experience would never go back to Sirprise Ford.
Worst service ever will never go back. They did not do the finance correctly. . Worst experience ever
Business response:
We are sorry to hear about your frustrating experience with our finance department. We strive to provide a seamless service, and it's disappointing to know we missed the mark. Please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577. She would like to discuss your concerns and work towards a resolution. Thank you for your feedback, and we hope to have the opportunity to make things right.
Did not tell me I needed to "Drive the car more to avoid ruining the battery", which is the comment I would get from the service manager at the other dealership.
Business response:
We're thrilled to hear you had a great experience. We strive for clear communication, so we appreciate your insight. If you have any other suggestions or thoughts, we're all ears!
Truck is new with failures in ac. They had no loaner vehicles and this is my only transportation.
Professional and efficient.
Business response:
We appreciate your recognition of our professionalism and efficiency. If your experience had been more positive, we would have loved to earn a higher rating. Please reach out to Beverly Woodhull, Customer Relations Director, at 623-666-8577 to discuss any concerns you may have.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,059 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 8:00 a.m.