This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Came in asking for the 7500 miles maintenance ... the work they did was excellent ... which they told me the maintenance wasn't due until 10000 miles.
Great staff, lounge area and clean facility.
Waiting area/rest room was cool, quiet
Fuel fill warning light wouldn't go off. Replaced fuel fill spout. Cost around $700. Expensive but work was performed on time.
very good
Dropped my 2019 Fusion Hybrid off for a recall service. It was "simple" matter of installing an upgrade to the Sync system. Should have taken 1 or 2 hours, max. I had an appointment, so they knew I was coming. This update took them a day and a half to complete. Poor service performance (delays in getting a customer service rep to speak to, long wait times for a simple oil change, mediocre communication (status updates), etc.) make this a poor choice for auto service. I have found that a drive to another dealer much further a... read more
Absolutely terrible. I will be sure to spread the word. Avoid avoid avoid
Business response:
Thank you for bringing this to our attention, and we understand your concern. The situation you've described is something we take seriously. We recognize how important accuracy is when it comes to service records and warranty coverage. We're glad to hear that you plan to continue bringing your vehicle to us when your regular service representative is available. Building those trusted relationships with our customers is something we value greatly. Your feedback helps us ensure that all members of our team maintain the same hi... read more
My regular service advisor was not in. I change the oil every 5000 miles which means I personally pay for every other oil change with my service agreement, that reads every 7K to 10K miles, which I believe is too many miles between oil changes. My mileage on 12/26/2025 was 25,336 per my Senergy Petroleum invoice for that date. The tech. put my mileage at 27340 in, which I believe, order for MPP to pay the bill. I did not notice until I brought my vehicle in for on oil change at 30,000 miles and they told me I still had 4,000... read more
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,163 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open tomorrow at 9:00 a.m.