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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Way over quoted for a job. $4,500 for a water pump. My true cost was $55 for the parts and $800 for the labor. When I asked why it was so high, the reply was "we added a few hundred extra just encase we break something taking it out." I picked up my RV the very next day and took it somewhere else to be fixed by a mechanic that knows what he is doing.
Customer service was terrible.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. Our goal is to fix any unresolved issues as quickly as possible. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577.
Told the salesman I would not be happy to make the long drive to the dealership and the car not being there (some dealerships tell you they have the car you want to get you on the lot). As I am walking out the door to go to the dealership the phone rings and the salesman said he cannot find it and latter tells me they loaned it out to a customer who was having their car worked on. He said he would call me as soon as the car was back. Two weeks later and still no phone call. Imagine that.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. We are unable to identify you by this screenname but we would like to speak with you to get some additional information about the vehicle and the sales person you spoke with so we can address your concerns. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
Horrible experience. Sent a complaint to the service department manager and still have not heard from them. A girl called on the phone asking me how it went I told her not good check my email and call me. That was 5 days ago have heard nothing. Got an email survey from them again, told them I was unhappy and wanted a call that was thursday. no call. Thursday. I called and left a message with a service employee named Joe still no call from a manager.Horrible customer service. Will never go there again.
Business response:
We never want customers to feel like we aren't providing them with the absolute best in customer service and we apologize that you have had difficulty getting in contact with our team. We are unable to identify you by this screenname to reach out to you directly so please contact our Service Director, Anoeil Atenousazar at 623-666-8577 or if he is with a customer please ask for Lucy in our Customer Service Department at your earliest availability.
unfortunately very little was done to help me, plus given inaccurate information on my problem
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. We are unable to identify you by this screenname so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Came upon this dealership pre approved and they in turn ran my credit again when we specifically asked them not to and to just send our purchase order to our credit union. To top of off they sent in the purchase order for $10,000 more than the car was listed for and $5,000 above what we agreed on....
Business response:
Sarah, thank you for bringing this to our attention. We take our clients' comments seriously and want to understand your situation in further detail. Please contact our Debbie Hogan, our Customer Service Manager, at 623-666-8577. Thank you.
I scheduled a routine service (oil & filter change) for 12:25 pm. At arrival, I was told there may be a wait because there were limited mechanics available because of their lunch time. -- I would've liked to have known this; I wouldn't have scheduled at "their lunch time". I waited over 2 hours! Although everyone was pleasant, I felt I was detained too long.
Business response:
Thank you for your positive comments. We will also take your other notes under consideration. Thank you!
Good service, but fees added to listed sales price are shocking, be prepared.
Business response:
Thank you for your feedback!
Waited nearly three hours for an oil change, with a scheduled appointment. They forgot to rotate my tires and mentioned my tires have 25% life remaining. I had brand new tires installed two weeks ago, they never did look at the tires. Service advisor was great, but he was embarrassed. I would not recommend this dealership.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.