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Surprise Ford

4.2

About this business

Location details

16825 W. Waddell Road, Surprise, AZ, 85388, United States

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WeekdayScheduleStatus
Mon7:00 a.m. to 9:00 p.m.
Tue7:00 a.m. to 9:00 p.m.
Wed7:00 a.m. to 9:00 p.m.
Thu7:00 a.m. to 9:00 p.m.
Fri7:00 a.m. to 9:00 p.m.
Sat8:00 a.m. to 9:00 p.m.
Sun9:00 a.m. to 6:00 p.m.
4.27,533 reviews
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2017 FORD EXPLORER XLT Owner's profile image
2017 FORD EXPLORER XLT Owner 
4 years ago

Very good overall,prompt ect 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2013 FORD EXPLORER XLT Owner's profile image
2013 FORD EXPLORER XLT Owner 
4 years ago

I CAN ALWAYS COUNT ON A POSITIVE EXPERIENCE WHEN TAKING MY EXPLORER TO SURPRISE FORD FOR SERVICE. I AM LUCKY TO HAVE THEM CLOSE TO WHERE I LIVE. 

Business response:

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us. 

2021 FORD EDGE SEL Owner's profile image
2021 FORD EDGE SEL Owner 
4 years ago

I had it in for a recall on a Saturday appointment but nothing was done because they may have had to keep it over the weekend. I have since received a letter from ford that my Edge didn't require service. 

Business response:

We appreciate that you trust us enough to bring in your vehicle and can understand that this must be frustrating. We are sorry to hear that there was confusion regarding whether your vehicle had a recall on it or not. We are unable to identify you by this screenname but we would like to speak with you to make sure the recall does not affect your vehicle to match your Ford communication. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience. 

2018 FORD EXPEDITION XLT Owner's profile image
2018 FORD EXPEDITION XLT Owner 
4 years ago

it was great, great service. 

Business response:

Thank you for your positive feedback! 

2019 FORD F150 Owner's profile image
2019 FORD F150 Owner 
4 years ago

I give the employees at the Surprise Ford dealership five stars for all their services for my truck. Thanks to all 

Business response:

Thank you for your positive review! 

2020 FORD MUSTANG GT Owner's profile image
2020 FORD MUSTANG GT Owner 
4 years ago

Good quick and easy to work with 

Business response:

Thank you for your positive feedback! 

2018 FORD MUSTANG GT Owner's profile image
2018 FORD MUSTANG GT Owner 
4 years ago

Evan is awesome. Ordered tires, replaced my tires, changed ATF and Filter, awesome. Detailing (I paid for) was just Okay. 

Business response:

Our reputation is one of our top priorities. Your positive review is what we are always striving for! 

2019 FORD EXPLORER PLATINUM Shopper's profile image
2019 FORD EXPLORER PLATINUM Shopper 
4 years ago

Purchased before we went there 

Business response:

Thank you for your positive feedback! 

2015 NISSAN MURANO S/SL/SV/PLATINUM Owner's profile image
2015 NISSAN MURANO S/SL/SV/PLATINUM Owner 
4 years ago

Beautiful job and my car was done when promised. 

Business response:

Thank you for your positive review! 

Frequently asked questions about Surprise Ford

How is Surprise Ford rated?

Surprise Ford has a 4.2 star rating with 7,533 reviews. 

When is Surprise Ford open?

Surprise Ford is open now. It will close at 9:00 p.m.