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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Surprise Ford takes forever to diagnose and fix your car. It took almost 2 weeks for them to get to my car to fix it even after I made an appointment a week before coming into the dealer. Never an explanation of why it takes so long and I don't see how they think this is ok considering most people don't have extra cars to use while their car is in the shop just sitting in a doc. Not a great experience.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
I make an appointment on line, when I arrived I had NO appointment ?? So service took 3 hours. I have no other way to get to and from to dealer so I sat and waited. Long wait. Then I had several items in the bed of the truck, one of which was a TV stand (wood laminate) and a special cloth bed protector, all of which were saturated because they washed the truck. DUH Why did they do that? Worst service experience yet
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
It took them 51 days to fix the car. Plus we had a to wait a week to get the car into the shop. Yes, it was a complex repair (warranty engine replacement), but I was told that they only had one mechanic who could do it, and he left for two weeks in the summer to fulfill a military obligation. The this person had a list of cars to repair before ours. To be honest, I am not sure I buy the excuses given. Maybe some were true. others not. Either way, the car was on their lot for about two months. Oh, plus Ford did not cover the ... read more
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
dEALER ALREADY KNOWS WHAT THEY DID WRONG
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 and we will do our best to make this better.
Not happy with Surprise Ford Service Dept. Took my car in & the wait to pick up my car was over 7 hours & no one called me I had to call several people to get my car. Not one person returned my call Zach never called me back. 7 hours is not acceptable at all. Been with Surprise Ford for several years never again will I use them.
Business response:
We are disappointed that you are not satisfied with your experience at our dealership. We would like to speak with you further about your visit so that we may work towards a resolution. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Paid for the works package and checked all the fluids after the work was done and some fluids were still low.
Business response:
Thank you for taking the time to write us a review. We sincerely apologize for the issues you experienced, and we hope to make this right. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577, and we will do our best to improve this.
They lost my locking lug nut removal tool
Business response:
We are so disappointed to learn of this situation. We would like the chance to try to make this better. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Trash service never going back!
Business response:
We apologize if you feel you were not satisfied with your experience. We want to gather any details you were not happy about and find a solution for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Unfortunately as soon as I drive the vehicle for a week I began having issues. First, the battery died which I had to replace and now I have an oil leak that will be addressed, hopefully it is not a major repair.
Business response:
We would like to speak with you regarding your vehicle so we can address the issues you mentioned. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.