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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Unacceptable! Vehicle was not repaired to my satisfaction.
Business response:
Our goal it to provide great customer service with quality repairs so were disappointed to hear this. We are unable to identify you by this screenname to reach out directly to get a better understanding of your comments so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Very poor coordination between the service tech and customer. They do not return phone calls. A day and a half for a 4 hour job. Even picking up the vehicle was much more complicated than a good dealership. I think the mechanic probably did a good job but no feedback. I asked for the tires to be checked and no two were the same or right.
Business response:
On behalf of our team, we sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
Was told Three different prices for an oil change each time it increased by 20 $. Started at $65 then it went to $85 when I paid it was $102 Pretty good scam.
The change was done OK. Service advisers were not available when I arrived. I booked a basic oil change on line and they tried to up sell me a more expensive service, which they say did but didnt. Tire rotation and inspection not done as stated. They tried to over charge price of oil change compared to price booked online. Will never go to Surprise Ford again.
won't be back there except to get the paint protection on my car, I guess since they can't get a supply of cars to sell they try to strong arm you into buying everything else
Business response:
Thank you for providing feedback on your experience. We are always looking for ways to improve and customer reviews help us do that. We are disappointed to see that you were not satisfied with your experience here. We would like to speak with you to get some additional information so that we may properly address your situation. Please contact our Lucy Penaloza, our Customer Service Manager, at 623-666-8577 and we will do our best to make this better.
Was not good won't never be back or send no one ther for business.
Business response:
We are sorry to hear your experience was less than satisfactory. We would like to speak with you to better understand the situation. Unfortunately, we are unable to identify you by this information and are unable to reach out to you directly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better.
The software update to the brake controller was completed. To take 28 hours after the vehicle was turned in at the appointed time was a bit excessive, I believe.
Business response:
Thank you for your review. We appreciate your feedback.
I sat for 3 hours. Then, they finally decided to pull my truck in for an oil change. Terrible experience. No respect whatsoever for their customers time. This happens every time we take our vehicles in, without fail. Would not recommend- now, or ever.
Business response:
Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would like the opportunity to speak with you to discuss your visit with us and address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Brought the truck in for warranty and non warranty work. They got the suspension parts and installed them and had it back to me the next day. They could not get to the warranty work for 2 weeks so they said to bring it back on a certain date. I brought it in and never heard back from them. They just had to install a new gasket on the upper and lower oil pans. At the end of the second day I call and ask why my truck is still parked in the lot. They havent had a chance to get to it. I just came and got the truck to take it som... read more
Business response:
We are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.