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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Being overcharged on something as simple as an oil change. Flyer price for oil change sent out by Surprise was substantially lower than what was charged. I showed the service technician a copy of the flyer I was told that the difference was because I did not request the tire rotation. I did opt out of the tire rotation due to the tires on the front and back being different sizes.
Business response:
We strive to provide clear and accurate pricing information for all maintenance services and promotions. Our team works to explain any differences in service selections or package options so customers can make informed decisions. Feedback like this is valuable as we review how promotional pricing is communicated at the time of service. For assistance in reviewing your visit details, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Came in, had a deal worked out, almost bought a car, just asked they hold it while we get the money moved from other accounts. Said they couldn't do it and instead wouldn't stop demanding we do a "backup contract" and run credit despite my instruction not to. After a back and forth they came back with an offer that was not the agreed amount and said it was the final bid. Bought a vehicle from a different dealership that respected my wishes to not have my credit run and worked with me on price.
Business response:
We value insights that highlight the importance of clear communication and customer respect. Our team strives to provide flexible and attentive service while maintaining professional standards. Ensuring each guest feels heard and supported remains a key focus. For any questions or additional support, please reach out to Beverly Woodhull, our Customer Relations Director, at 623-666-8577.
Could use better selection of music in waiting area
Business response:
Your review is appreciated and we value your feedback about enhancing the atmosphere in our service area. We understand that the right musical selection can make waiting more enjoyable and comfortable for our customers. Your suggestion about improving our music choices is something we take to heart, as we strive to create the best possible experience for everyone who visits Surprise Ford. Thank you for taking the time to share your thoughts with us, and we're grateful for customers like you who help us continue to improve ou... read more
Read your contract is all I can tell you. Do not trust anything that comes from their mouths.now this disabled veteran is without gap coverage and an overpriced warranty. Sad to take advantage of people.
Business response:
Your concerns are noted, and we understand your frustration. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can review your contract details and work toward a resolution.
It hasn't been great. Lied to and mislead more than I expected from a dealership. I know that's part of the business but it was definitely overkill, especially when I asked specific questions. And I'm even out on Gap coverage, which I thought was included. We'll see if they "make things right" for this disabled veteran. If not, I have to proceed with a complaint with BBB and reaching out to the attorney general for help. Beware if you visit Suprise Ford! Stand by for updates..
Business response:
We value feedback regarding the purchase process and coverage options. Our team strives to provide clear, accurate information so customers can make informed decisions. We are committed to reviewing concerns thoughtfully and working toward positive resolutions. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can discuss your experience further.
Did not give me a print out of alignment results. There was oil spillage from oil change that left oil residue over multiple engine locations and onto the ground.
Business response:
What you've described falls short of the service standards that we strive to provide, and we understand your frustration. We take these service quality matters seriously and would appreciate the opportunity to discuss this further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 so we can address these concerns properly.
I liked that the recall repairs were successful. I didn't like how long it took I made an appointment for the recall repair. Then I was informed that it would take another appointment because you would need to order the part. It was a recall!! Why wasn't it ordered to begin with!????
Business response:
We regret to learn about the scheduling challenges you experienced with your recall service. We understand your frustration. Your feedback is valuable and helps us improve our service coordination. To discuss this experience further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Items missing from vehicle when I took delivery and was told it would be taken care of. I am over 6 weeks in and Nick still avoiding the problem.
Business response:
We understand how disappointing it can be when delivery details are not resolved as expected. Our intent is always to ensure a smooth and complete handoff and to follow through on commitments made during the purchase process. Feedback like this helps us review our follow-up procedures and communication. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 so we can review this matter with you directly.
I found two gps trackers in my car. One LoJack, one Dr.ATTcomunication/GPS letall the wires compromised by the connectors
Business response:
We appreciate you bringing this to our attention, as transparency and proper vehicle preparation are important to us. Our intent is always to ensure customers clearly understand any equipment associated with their vehicle and that installations are handled appropriately. Please contact Beverly Woodhull, our Customer Relations Director, at 623-666-8577 if you would like to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,160 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.