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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Work done okay, communication with service advisors, Horrible.
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. We are unable to identify you by this screenname but we hope you will give us a chance to speak with you regarding your visit so we may address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 and we will do our best to make this better at your earliest availability.
We went 40 miles to see a car that was the right year and mileage. We tried to negotiate the price and it was 3 hours before they talked to three other people and decided they would drop the price on then vehicle. One more hour to wait for financing. 2 days later, we were sent an e-mail showing the car we bought had been reduced $1000 below what we paid for it. We contacted the dealer and have not heard from them. Be careful.
Business response:
Chip, we are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this. Please contact our Debbie Hogan, our Customer Service Manager, at 623-666-8577 at your earliest availability.
Quoted way to high price for repairs. Went to another ford dealer and was quoted half the price
Business response:
Our goal is to always provided fair, competitive pricing on our services. We're always willing to try and find a way to get customers the best deal possible, and we're disappointed we were unable to provide you with that. We are unable to identify you by this screenname but we would like the opportunity to speak with you to get some additional information about your visit. Please contact Debbie Hogan in our Customer Service Department at 623-666-8577 at your earliest availability.
Took vehicle in for recall service. Was told service one recall was complete & would have to wait on the other. Asked for a receipt to show which services were complete. Service advisor went to get my receipt. Started telling my that their mechanics were incompetent and never filled out their information properly. Finally came to me and explained that they actually did not do anything to my vehicle. They would have sent me away thinking the recall had been complete when it actually had not
Business response:
We are disappointed to hear of this and would like to speak with you to get some additional information regarding your visit. We are unable to identify you by this review so at your earliest convenience please Debbie Hogan, our Customer Service Manager at 623-666-8577.
I will never take my car back to surprise ford
i called and told them i had a 2019 Lincoln MKC and asked for a price on oil change They of course charged much more and would not honor the price i was told so to me it becomes a principle...i will not go back there
Business response:
Diane, our team prides ourselves on providing professional and customer-focused service; we're sorry there was a miscommunication on pricing. We are unable to fully identify you by this screenname but we would like to speak with you to get details on who you worked with and when you visited so we may address your concern. Please contact our Service Manager, Claude Chiles, at 623-666-8577 at your earliest convenience.
My pickup was there for over a month and was never touched.
They dont even deserve any stars. Poor service. Poor communication. Had car entire day for a check engine light and A/C check. After waiting all day for updates I went by only to find out nothing had been done. It was sitting on a lift with no tech around. I told them to pull it down and bring it out front. They forgot to tighten back down the plastic under the engine so it was dragging on the road. Poor, poor customer service and communication!!!
It took almost 3 hrs to do an oil change that I had an appointment for. Then they didnt wash the truck like they always do. I have an extended warranty through ford and they never know I have it, I have to tell them every single time. I have mad many issues with this this dealership and will no longer be using them for anything!!
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.