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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Lied to increase the RO. Lied about HVAC to get me to pay cash for a warranty item.
Business response:
Hello and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. It is discouraging to hear about your situation. However, we are unable to validate a review from an account using a screen-name, and cannot respond to your situation accordingly. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
A really unpleasant visit. My service advisor never contacted me with status or updates, over the 5 days my car was kept. By the time my issue was diagnosed Id lost trust in the teams ability to complete the job, due to the lack of communication or follow-through, and drove off with my vehicle un-repaired rather than continuing to work with this team for an estimated additional 5 days.
Business response:
We pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients and it is discouraging to hear that our team did not provide you with continued communication. We would like to speak with you to get additional information so we can address your concerns so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest availability.
Surprise Ford would not honor my maintenance contract. At 60,000 miles the maintenance guy calls for fluid changes wiper blade changes and they would not honor it. So it only change oil rotate tires which were brand new and change the air filter. I am done with Surprise Ford and probably any Ford dealership
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience and would like to speak with you get some additional information to address your concerns. We are unable it identify you by this screenname so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577.
Since I sold this truck to Surprise Ford on January 31, 2022 it is the only rating I could give because I didn't have it serviced.
Business response:
We want to provide every customer with 5-star customer service so we are disappointed to hear that your experience with us did not live up to that. We are unable to identify you by this screenname but we would like the opportunity so speak with you to find out what our team could have done to better assist you. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
Not good. Each time we come in there is always an issue with the service department. Each of the last 2 times it takes weeks to get in on the schedule then we are informed that they are behind and need multiple days just to get a tech scheduled for the work. If that is the method then why not scan the code at the time of request and then schedule the repair?
Business response:
Customer service is always a top priority to us, and its disappointing to hear that we didnt exceed your expectations. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to get some additional information so we can address your concerns. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
My car was there for an inspection they didn't even check my oil I drove off with 0 oil
Bad service department Management does not due their job after contacting the with issues
Business response:
We are sorry to hear about your less than outstanding experience with us. We would like the chance to speak with you further about this but we are unable to identify you by this screenname. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
One huge problem for us is having to wait way too long to get our car back. Also the technician did not clean the car as good as the previous time.
Business response:
Thank you for your feedback! Please contact us with any concerns.
I'd rather not comment. Never once has my truck been grease free along with footprints. Looking elsewhere to take my truck in.
Business response:
Thank you for trusting us with your service needs. We hate to learn about your negative experience. We are unable to identify you by this screenname to reach out directly so please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.