This profile has been claimed by the business owner or representative.
Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
This was the worst experience I have ever had buying a car. They advertised the car on the internet and when It came down to signing I was 3,000 dollars more. They have hidden fees they dont tell you about. Which I very dishonest. The guy I signed papers with at the end . Not personable. Had attitude. Over all experience dont buy for them
Business response:
We strive for great customer service so we are disappointed to hear this. All of our vehicles are priced without tax, title, license and documentation fees but all other pricing is listed when you shop with our online shopping tools. We are unable to identify you by this screenname to reach out directly but we would like to speak with you to address any concerns you may have. Please contact Lucy Penaloza, our Customer Service Manager, at 623-666-8577 at your earliest convenience.
What was to be a 3-5day service on my Ranger due 2the digital read out fading out. It took 2.5 weeks. A 2022 Ranger bought in Nov 2021. Also the Rep told my wife he did not have info, which was a total lie. I spoke w/them on 3 different occasions 2 set up the service. Recently my son bought a Dodge at Larry Miller Dodge in Surprise. With no pressure sales & a far better price & value especially in todays Market being over priced. 16yrs old he had a better experience than I ever had at a dealrshp
Business response:
We certainly understand the frustration regarding delays with repair time and we apologize for that. Supply chain delays continue to be a problem for car dealerships when it comes to parts availability and we are doing our best to source them as quickly as they come available. We would like to speak with you . Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 at your earliest convenience.
Joe Hough is the best! He keeps you informed and delivers.
Business response:
Thanks for the feedback. Was the 1 star marked incorrectly? We'd be happy to address any concerns if it was not.
Work was fine but my radio was messed up and I had to reset everything when the battery was new and not needing service. The service writer was made aware and should have told the mechanic
Business response:
Thank you for the positive review, if you have any concerns please reach out to us at your earliest convenience.
Very bad...let me test drive a pickup then sold it while I was waiting to start the paperwork....Adam is the worst guy I have ever delt with and I'm saying this after buying approximately 20 vehicle ls in my life....I would not recommend anyone to go to surprise ford..
0 stars, the program would not let me choose lower than 1 star Worst dealership Ive ever been too. I needed my driver door adjusted, this is the second time Ive dropped it off here for the same issue. First time they did absolutely nothing in 5 days, even though I had scheduled a month in advance. This trip they sent it to a 3rd party collision center where they actually made the door alignment worse. Then they proceeded to tell me that the truck had stickers in the wheel well from another dealership (trying to claim it had ... read more
Business response:
We apologize if you feel there is an ongoing issue with your vehicle. We can assure you we are only trying to help and resolve your door dilemma. We want to address your concerns and hopefully find a solution for you. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
They had my truck for 2 days for a front end alignment. Never touched it. Many excuses, but zero work performed.
I dont know what you are talking about carfax
When you are taking a persons car at a scheduled appointment and telling them we hope we can get to it in 3-5 days something is wrong. When questioned the reply is feel lucky we were just at 7-10 days. No thank you.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.1 star rating with 6,062 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 8:00 a.m.