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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
You sign a scribbled on paper that says they will give you 24k for your trade in. Then when you get another paper and another paper and another paper shoved so fast in to your face and your signing...somewhere the numbers change and they don't honor that trade in and you lose over 5k somewhere. I have never had this happen at any other dealership. That's some shady sneaky stuff. Signed a paper saying we would pay this price for the truck to sign another one saying another amount.
Business response:
We take this feedback seriously as we strive to be transparent in our business dealings. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to discuss this further.
Showed up for a scheduled appointment for an oil change and tire rotation. After waiting two hours the service technician came out and told me that they were short staffed and it would be another two hours. What's the purpose of scheduling an appointment? I took it to Jiffy Lube and Discount Tire. Jiffy lube was under 1/2 an hour and Discount Tire was about 1/2 an hour. It was $10 more but my time has to be worth something. It should be a half an hour job. Rotate the tires while the oil is draining. Disappointing.
The service advisor was very good, He explained what had to be performed to find the problem with the radio memory. I just purchsed the Explorer and the sales department refused to cover the repair, not very happy with them. Sales department gets a big fat ZERO.
Business response:
Thanks for the positive review on your experience with our team!
price was too hi for the service
Business response:
Were disappointed to hear you werent satisfied with the pricing of your service work. Unfortunately our industry has been affected by effects from the current economic conditions and we are doing our best to accommodate our customers. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your concerns further.
Brand new vehicle, less than 1k miles and was told an alignment would take 24-48 hours After calling them on their timeline BS it took 3 hours. Was told the alignment was complete, but the car pulled to the right with the steering wheel crooked in the opposite direction (the reason for the visit). Then I was told the machine was broke, but the tech eye bladed it.
Business response:
Were disappointed to hear this as we want to deliver our customers with great service. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Made an appointment, vehicle service was not started for another 1.5 hours after arrival.
Business response:
Thank you for your positive feedback!
The service was performed while I waited. Last time they couldn't rotate the tires because the lug nuts were damaged and out of spec. This time, miraculously, they were fine and the tire rotation could be completed. The service statement said they checked the battery and it was GOOD. I left the dealership and stopped at a carwash. The car wouldn't start. I got a jump start and went directly to Autozone where they tested the battery and it was bad. (5 year old battery). I'm not able to trust the service work at this particula... read more
Business response:
Were disappointed to hear this feedback and would like to speak with you about your experience. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Was not advised about needing to replace rear shock absorber and about the open recall for my fusion for the brake hose.
Business response:
Were concerned hearing this feedback as your Service Advisor has notes that the findings from the multipoint inspection were reviewed and that you declined the work. We would like to speak with you to discuss your visit and your experience so we can address this internally. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
check your records and papers tried to charge me for a new battery when old battery was still under warranty (installed by them)
Business response:
Were concerned to hear this and as we want to understand this review further. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,525 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.