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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I traded my vehicle in and still waiting for my check two weeks later from them. I was promised it within a day or two. I'm very upset and very disappointed. I want my vehicle back
Business response:
We are disappointed to hear about the concerns you shared regarding your recent service experience and the concerns you are experiencing with your vehicle. We understand the importance of following service instructions and providing clear, professional communication throughout a customer's visit. We would appreciate the opportunity to review your concerns and better understand what occurred. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 so we can discuss this further.
Terrible service and even worse communication.
Business response:
We are disappointed to hear about your experience and the concerns you have regarding the vehicle and our customer service. We understand the importance of providing a thorough and transparent vehicle purchasing experience, including clear communication about a vehicle's condition. Please contact Jesus Garate, our General Sales Manager, at 623-666-8577 so we can review your concerns and discuss this further.
Terrible customer service. Their recon process is sub-par! Don't leave the lot or take the keys before doing a very thorough inspection. Don't assume everything works. And they'll lie to you to defend themselves.
They let my battery die causing additional cost. My vehicle sat for two days before working on it. Won't go back
Business response:
We are disappointed to hear that your experience with our service department did not meet your expectations. We understand the importance of providing timely service and taking care of every customer's vehicle. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 so we can discuss your concerns further.
Put the wrong kind of oil in my car, despite my clear guidance (and clear guidance from Roush). Now my car is throwing codes. I already know what this repair is and it's expensive. I'll be unleashing an absolute rampage with every legal and financial option available to me now. Buckle up. This will be relentless, especially given how unprofessional the service advisor was.
I bought my car there and the brakes squeak like crazy. I made an appointment and was told sometimes new cars squeak for awhile. It told him I know when it needs attention and make my appointment, I'm not dumb. I took it in, they cleaned it out and applied "non squeak whatever," and said the brakes are fine. It still squeaks. I took it in for the complementary oil change, and they rotated the tires too. Now my car is off balance and shakes.
Business response:
We are disappointed to hear about the concerns you shared regarding your recent service experience. We understand the importance of resolving vehicle concerns thoroughly and ensuring maintenance services are completed properly. We would like to better understand your experience and the concerns you shared. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
I have ongoing issues with the dealership management and business ethics that are not addressed by management.
Business response:
We appreciate you bringing your concerns forward, as maintaining trust and strong relationships with our customers is very important to us. We are committed to listening, improving, and ensuring every interaction reflects the level of professionalism and care we strive to provide. Please reach out to Jesus Garate, our General Sales Manager, at 623-666-8577 if you would like to discuss your experience further.
Main reason bringing it in was for driver side window regulator replacement. 4/29/26. It is now 7/16/26 and it's back in the shop, AGAIN, for the same issue. Driver side window regulator. Repair lasted 2 months. Refuses to give rentals for warranty work (has to ask Ford for approval, gets approval, still doesn't give rental???), refuses to WILLINGLY update clients on vehicle status. You have to call them for any update and doubtful you'll get ahold of your service tech. Receptionist is the best though, and so is the sale's m... read more
Business response:
We are disappointed to hear about the concerns you shared regarding your warranty service experience, communication, and repair timeline. We strive to provide reliable service and a smooth experience while assisting our customers with their vehicle needs. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
Worsted services ! Please don't ever put your vehicle in ford dealership on Waddell in surprise Arizona. There were parts missing on my car when I pick my car up. My back up camera for my car was gone. And I am a senior citizen.
Business response:
We are disappointed to hear about your recent experience and the concerns you have shared regarding your vehicle following your service visit. This is not the level of care, communication, and attention to detail we strive to provide. We would appreciate the opportunity to speak with you directly and review your experience in more detail. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 for further assistance.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.