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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Went in for recall. Was told it would take two days. Would not provide loaner vehicle. Part had to be ordered, so had to take in again. Poor communication.
Business response:
We appreciate your patience as our service drive does not have all parts related to recalls on hand. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
The service adviser was super polite. However this was the third attempt to straighten the steering wheel. I was directed toward the service manager. He was rude. When hes proven wrong, which isnt hard to do, he raises his voice and gets argumentative.
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss your wheel situation further.
Zero communication. We had to call and have another rep assist (Ray, he is great) with repairs that needed to be done. Didnt get the recall done, didnt get the AC looked at. We had an APPT but was told due to the amount of vehicles coming in it would take a week to diagnose. Again we had an APPT, so what we requested should be worked in to said appointment. Should not be surprised as we always have issues here. Disappointing to say the least.
Business response:
We're disappointed to hear this feedback. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this situation further.
They had my car for six days and not sure they completed all the work.
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss details of your appointment further.
Poor service, paid for air and rotation, that was not done. Sloppy oil change, extra oil on manifold, no oil sticker, computer oil change was not reset. Very poor experience.
Business response:
Wed like to speak with you to address any concerns regarding your recent oil change. Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
Horrible!!!!! Horrible!!!!! Horrible!!!!!
Business response:
Please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss any concerns further.
Multiple contacts from several people, no follow through on information I requested
Business response:
Were disappointed to hear there was miscommunication with our team regarding your inquiry. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to assist you directly.
Horrible recueve brandnewengine 4 hours latertruck blows up on freeway
Business response:
Were disappointed to hear this feedback related to your recent service. We want to understand this situation further, please contact our Service Director, Anoeil Atenousazar, at 623-666-8577 at your earliest convenience to discuss this further.
You sign a scribbled on paper that says they will give you 24k for your trade in. Then when you get another paper and another paper and another paper shoved so fast in to your face and your signing...somewhere the numbers change and they don't honor that trade in and you lose over 5k somewhere. I have never had this happen at any other dealership. That's some shady sneaky stuff. Signed a paper saying we would pay this price for the truck to sign another one saying another amount.
Business response:
We take this feedback seriously as we strive to be transparent in our business dealings. Please contact Ramiro Sepulveda, our Sales Manager, at 623-666-8577 at your earliest convenience to discuss this further.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,519 reviews.
When is Surprise Ford open?
Surprise Ford is open now. It will close at 9:00 p.m.