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Surprise Ford
- Car Dealers
- Surprise, AZ
About this business
Location details
16825 W. Waddell Road, Surprise, AZ, 85388, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 9:00 p.m. | |
| Sat | 8:00 a.m. to 9:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
Fuel fill warning light wouldn't go off. Replaced fuel fill spout. Cost around $700. Expensive but work was performed on time.
very good
They diagnosed a part and it wasn't even that after taking it to another ford dealership it was the rotors that where bad
Business response:
We are disappointed to hear about your experience and understand the importance of providing accurate diagnostic information and addressing vehicle concerns appropriately. We understand your concerns after receiving a different diagnosis from another Ford dealership and would appreciate the opportunity to review what occurred. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 so we can review your experience and address your concerns.
Sold me a bad battery. Service guys were great but still left stranded with tow charges
Not being notified when service was done
Business response:
Thank you for sharing your experience with us. We understand how important it is to stay informed throughout the service process, and we regret that your experience did not meet that expectation. Your feedback is helpful, and we will keep it in mind as we work to improve how we communicate with our customers during service visits.
Good until I had to take my car back to have the horn re-connected because they disconnected during the repairs.
Business response:
We are glad to hear that your overall experience was a good one. We understand it was frustrating to make an additional trip back to have your horn reconnected after your repairs, and we regret that the visit did not go completely smoothly. We appreciate you sharing this feedback, as it helps us continue to improve the level of care we provide to every customer.
Where is my truck??? It should have been completed by now.
Business response:
We understand your concern regarding the status of your truck and the expected completion of your service. We understand the importance of keeping customers informed about repair progress and timelines. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 so we can review the current status of your vehicle and discuss this further.
I did not go to Surprise Ford August 30, 2026. There must be a mistake
Business response:
We understand your concern regarding the visit date listed and would be happy to look into this further. Please contact Anoeil Atenousazar, our Service Director, at 623-666-8577 so we can review the information associated with this visit and help clarify what may have occurred.
Frequently asked questions about Surprise Ford
How is Surprise Ford rated?
Surprise Ford has a 4.2 star rating with 7,535 reviews.
When is Surprise Ford open?
Surprise Ford is closed now. It will open at 7:00 a.m.